HOW TO DEVELOP

EFFECTIVE
ORAL
COMMUNICATIO
SKILLS FOR N
SUSTAINABLE
DEVELOPMENT
QUOTE FOR THE
DAY!
THE PROBLEM OF
COMMUNICATION...IS THE
ILLUSION THAT IT HAS BEEN
ACCOMPLISHED.

-GEORGE BERNARD SHAW-

 INTRODUCTION
• Developing effective oral communication
skills for sustainable development involves
honing your ability to convey information,
build relationships, and inspire action
through spoken words.
 Steps on how to improve verbal
communication Skills

• Think before you speak

• Use concise language
• Understand your audience
• Be mindful of your tone
• Be mindful of your body language
 Steps on how to improve verbal
communication Skills

6. Employ active listening

7. Speak with confidence
8. Show your authentic self
9. Practice your skills
10. Gain feedback
 B. TIPS IN HANDLING IRATE
CUSTOMERS, TEAM LEADER/
SUPERVISORS
• Improve Your Active L istening
Skills
2. Be The First One To Apologize

3. Show Empathy

4. Remain Calm
 B. TIPS IN HANDLING IRATE
CUSTOMERS, TEAM LEADER/
SUPERVISORS
5. Don’t Take Anything Personally
6. Stay positive and always provide a
solution
7. Keep the conversation factual
8. Stay loyal to your company
 STRATEGIES TO IMPROVE
COMMUNICATION
EFFECTIVENESS
• Effective communication is a
two-way process that requires
both sender and receiver efforts.
 STRATEGIES TO IMPROVE
COMMUNICATION
EFFECTIVENESS
• Set clear goals and expectations
• Ask clarifying questions
• Schedule regular one-on-one meetings
• Praise in public, criticize in private
• Assume positive intent
• Repeat important messages
• Raise your words, not your voice
• Hold town hall meetings and cross-functional check-
ins.
AS 70% OF OUR
COMMUNICATION IS;
• MISUNDERSTOOD
• MISINTERPRETED
• REJECTED
• DISTORTED OR;
• NOT HEARD
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Make sure you’re on the
same page
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Think ahead and offer
solutions to problems
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Share suggestions that
produce results
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Communicate on a
personal level
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Ask for feedback
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Ask for help
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Offer your help
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Practice good body
language
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Be accountable
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Don’t complain behind
their back
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Be professional in your
approach
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Avoid conversations when
you’re emotional
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Communicate regularly
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Give praise or feedback
when due
 WAYS TO PROPERLY
COMMUNICATE TEAM
LEADER/SUPERVISORS
• Ask open-ended questions
 WAYS TO
COMMUNICATE IN THE
WORKPLACE
01
02
NONVERBAL COMMUNICATION

CLARITY AND CONCISENESS

03 FRIENDLINESS

04 PICKING THE RIGHT MEDIUM

05 FEEDBACK

06 CONFIDENCE

07 RESPECT
 WAYS TO
COMMUNICATE IN THE
WORKPLACE
08
09
OPEN-MINDEDNESS

EMPATHY

10 LISTENING

11 ACT OUT YOUR MESSAGE

12 USE THE APPROPRIATE TONE OF VOICE

13 AVOID UNNECESSARY REPETITION

14 CREATE A CREATIVE ATMOSPHERE

 WAYS TO
COMMUNICATE IN THE
WORKPLACE
15
16
BE HUMOROUS

BE ARTICULATE

17 AVOID MUMBLING

18 ENCOURAGE FEEDBACK

19 GESTICULATE

20 BE APPRECIATIVE
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• LISTENING
> Listening is not the same as hearing; learn
to listen not only to the words being spoken
but how they are being spoken and the non-
verbal messages sent with them.
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• BODY LANGAUGE
> Body language is a huge part of how we
communicate with other people.
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• UNNECESSARY FILLERS
> Um’s and ah’s do little to improve your
speech or everyday conversations. Cut them
out to be more persuasive and feel or appear
more confident.
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• SPEAKING SPEED
> Nobody will hold it against you if you
speak more slowly and clearly.
> Great speakers do the same to get their
message across.
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• TIME TO THINK
> Give yourself time to think
> You may be worried that the people you’re
talking to are impatient and would like you
to say what you want as quickly as possible.
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• TIME TO THINK
T -...is it true?
H -...is it helpful?
I -...is it inspiring?
N-...is it necessary?
K-...is it kind?
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• HUMOUR
> Laughing releases endorphins that can
help relieve stress and anxiety; most people
like to laugh and will feel drawn to
somebody who can make them laugh.
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• EMPATHISE
> Empathy is trying to see things from the
point of view of others.
> Stay in tune with your own emotions to
help enable you to understand the emotions
of others.
 WAYS OF IMPROVING
COMMUNICATION SKILLS
• POSITIVE ATTITUDE AND SMILE
> Few people want to be around someone
who is frequently miserable. Do your best to
be friendly, upbeat and positive with other
people.
 WAYS TO GAIN EFFECTIVE
CONVERSATION
• GOOD USE OF ENGLISH - AVOID ERRORS
• IMPROVED VOCABULARY
• AVOID OLD PHRASES
• USE HUMOR
• ADD INTERESTING STORY
• IMPROVE CLARITY OF VOICE - PRACTICE
CONCLUSION
Communication is TWO WAY process!
In order to have good communication:
• Listen to Understand
• Understand before Speaking
• Speak to be Understood
• Seek understanding before proceeding
• Repeat
THANK YOU FOR
LISTENING!

GOD BLESS:)