IATA Training on BSP

For

Travel Agents

15 November 2007

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▄ Training Topics

•BSP General
•BSPlink
•Q&A

▄ Date: Thursday, 15 November 2007 (10:00-12:00 or 1:00-3:00)

▄ Venue: Radisson Resort & Hotel, Sharjah

▄ Provided By: IATA Team

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 BSP Agent Training
Session Objectives
Educate new agents on the overall practices and procedures of IATA’s
BSP system.
Highlight the advantages gained by agents as they become BSP
participants.
Refresh old agent’s knowledge of BSP / BSPlink.
Train agents on BSPlink.
Inform agents on the developments taking place in the aviation
industry, such as E-Tickets.

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 The Billing and Settlement Plan
(BSP)

▄ BSP is a system designed to facilitate and simplify the selling,

reporting and remitting procedures of IATA Accredited
Passenger Sales Agents.

▄ A key feature of the IATA Billing and Settlement Plan is the

Neutral Standard Traffic Document (STD), which is used by
Agents on behalf of all BSP participating Airlines.

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 Advantages of BSP
 Simplifies and reduces agents’ work through the use of STDs for
automated or manual ticket issuance on behalf of all BSP Airlines.
 Provides one supply source of these traffic documents and automates
their distribution to Agent locations.
 Simplifies paperwork and reduces overhead costs by replacing
multiple sales reports with a single Agency Sales Transmittal (AST),
submitted to the BSP Data Processing Center (DPC) electronically by the
CRS (Computer Reservation System) or GDS.

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● Uses a simple set of standard administrative forms to be used on behalf
of all BSP Airlines.

 Enhances security - a single stock of traffic documents facilitates

safekeeping for Agents, i.e. less space is needed for storage and
inventory control becomes simpler and more secure.
 Establishes one central point to which reports are sent.
 Simplifies remittance procedures by establishing one point for Agents'
payments.
 Encourages the use of the most modern automated ticketing systems
and electronic ticketing, thereby economizing on time and money.
 Simplifies staff training. Courses specific to BSP procedures are
organized locally by ISS Management.

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How Does the BSP Work?

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 Passenger

Tickets Payment Tickets Service

Tickets

Remittance Settlement
Agent Bank Airline
DPC

CRS / GDS Credit Card

BSPlink - Agent BSPlink - Airline

Billing Billing
Statement Statement
 Stage 1
Upon joining the BSP, the Agent:

 Receives stocks of STDs to cover an initial three months of business.

These documents are supplied by a Traffic Document Distributor,
and as tickets are issued stocks are replenished on a progressive
basis.
 Obtains Carrier Identification Plates (CIPs) and/or Ticketing
Authorities of BSP Airlines on whose behalf the Agent issues
STDs.
 Purchases a ticket imprinter and an Agent Validation Plate (AVP).

N.B. CIP will not be required, once the market becomes 100% ET by 01 st June 2008.
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 Stage 2

 After obtaining the necessary equipment and STD stock, the Agent
can issue tickets.
 All Agents will have access to Computer Reservations Systems
(CRS), Global Distribution Systems (GDS), or other IATA approved
Ticketing Systems.
 Agents will issue automated tickets using an IATA approved
Ticketing System. Agents are also able to issue Electronic Tickets in
our BSP.
 By the 1st of June, 2008 at the latest, all Travel Agents will issue only
Electronic Tickets (E-Tickets).

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 Stage 5

 The Agent makes a single net periodic remittance covering all its BSP
transactions, made on behalf of all BSP Airlines. The ISS preferred
method of payment is by direct debit or money (wire) transfer.

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 Stage 6

 The accounts department of each BSP Airline audits incoming data

and addresses accounting memoranda (credits/debits) to Agents as
necessary.

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Reporting & Remittance Calendar 2007

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BSP Emirates

Remittance by
Reporting Period To STF submission Reporting Day Agents
(dd-mmm-yyyy) by agents (dd-mmm-yyyy) (dd-mmm-yyyy)
8/Jan/2007 10/Jan/2007
15/Jan/2007 17/Jan/2007 26-Jan-2007 31-Jan-2007
23/Jan/2007 25/Jan/2007
31/Jan/2007 2/Feb/2007 12-Feb-2007 15-Feb-2007
8/Feb/2007 10/Feb/2007
15/Feb/2007 17/Feb/2007 26-Feb-2007 28-Feb-2007
23/Feb/2007 25/Feb/2007
28/Feb/2007 2/Mar/2007 12-Mar-2007 15-Mar-2007
8/Mar/2007 10/Mar/2007
15/Mar/2007 17/Mar/2007 26-Mar-2007 31-Mar-2007
23/Mar/2007 25/Mar/2007
31/Mar/2007 2/Apr/2007 12-Apr-2007 15-Apr-2007
8/Apr/2007 10/Apr/2007
15/Apr/2007 17/Apr/2007 26-Apr-2007 30-Apr-2007
23/Apr/2007 25/Apr/2007
30/Apr/2007 2/May/2007 12-May-2007 15-May-2007
8/May/2007 10/May/2007
15/May/2007 17/May/2007 26-May-2007 31-May-2007
23/May/2007 25/May/2007
31/May/2007 2/Jun/2007 12-Jun-2007 16-Jun-2007
8/Jun/2007 10/Jun/2007

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B S P E m irates

Rem ittanc e by
Reporting P eriod To S TF s ubm is s ion Reporting Day A gents
(dd-m m m -y y y y ) by agents (dd-m m m -y y y y ) (dd-m m m -y y y y )
15/Jun/2007 17/Jun/2007 26-Jun-2007 30-Jun-2007
23/Jun/2007 25/Jun/2007
30/Jun/2007 2/Jul/2007 12-Jul-2007 15-Jul-2007
8/Jul/2007 10/Jul/2007
15/Jul/2007 17/Jul/2007 26-Jul-2007 31-Jul-2007
23/Jul/2007 25/Jul/2007
31/Jul/2007 2/A ug/2007 12-A ug-2007 15-A ug-2007
8/A ug/2007 10/A ug/2007
15/A ug/2007 17/A ug/2007 26-A ug-2007 1-S ep-2007
23/A ug/2007 25/A ug/2007
31/A ug/2007 2/S ep/2007 12-S ep-2007 15-S ep-2007
8/S ep/2007 10/S ep/2007
15/S ep/2007 17/S ep/2007 26-S ep-07 30-S ep-07
23/S ep/2007 25/S ep/2007
30/S ep/2007 2/Oc t/2007 12-Oc t-07 15-Oc t-07
8/Oc t/2007 10/Oc t/2007
15/Oc t/2007 17/Oc t/2007 26-Oc t-07 31-Oc t-07
23/Oc t/2007 25/Oc t/2007
31/Oc t/2007 2/Nov/2007 12-Nov-07 15-Nov-07
8/Nov/2007 10/Nov/2007
15/Nov/2007 17/Nov/2007 26-Nov-07 1-Dec -07
23/Nov/2007 25/Nov/2007
30/Nov/2007 2/Dec /2007 12-Dec -07 15-Dec -07
8/Dec /2007 10/Dec /2007
15/Dec /2007 17/Dec /2007 26-Dec -07 31-Dec -07
23/Dec /2007 25/Dec /2007
31/Dec /2007 2/Jan/2008 12-Jan-08 15-Jan-08

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Excessive Void Charges

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 The agent will not be charged for void tickets caused by a system
error. As for void tickets caused by the agent’s actions, the following
applies:

 Up to 3% void tickets -
 Agent will not be charged.

 More than 3% void tickets -

 Agent will be charged USD 2.00 per void ticket.

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 BSPlink Charges

 Monthly charges (AED 110, BHD 11, OMR 11, QAR 110).

 Kindly be advised that if your monthly BSPlink charge is not paid

by the 15th of every month, your BSPlink access will be
DE-ACTIVATED.

 Charges for re-activation are (AED 250, BHD 25, OMR 25, QAR 250)

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Electronic Ticketing

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 Electronic Ticketing (ET) is a method to record the sale of passenger
transportation without the issuance of paper flight coupons. The
flight coupons issued for carriage are held electronically in the
airline system via the GDS system used by the Agent. Electronic
Tickets are also refunded via the issuing GDS.
 As there are no paper tickets to account for, stock control for Agents
is much easier. Electronic Tickets are automatically reported to the
BSP DPC for billing. Electronic Tickets may only be refunded
electronically creating opportunities for interfacing to back office
systems and providing more accurate accounting and control.
Electronic Tickets, used for last minute bookings, avoid the need to
issue MPDs for the traditional TOD arrangement.

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Notice of Irregularity & Penalty Points

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 Overdue Remittance - Notice of Irregularity (non-payment)
 2 pts

 Overdue Remittance - Notice of Irregularity (late payment)

 2 pts

 Default - Overdue Remittance - Notice of Irregularity

(non-payment in spite of our letter)
 4 pts

 Default - Accumulation of Irregularities

 4 pts

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 Important Note

Please make sure that you have a copy of the

BSP Manual for Agents including Chapter 14 in your office.

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IATA Customer Service

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 IATA Customer Services Help Desk or Portal

The customer queries are handled ONLY through IATA Customer

Service Help Desk / Portal. Any queries not sent through the Customer
Portal will NOT be answered. Please send your queries to the following:

www.iata.org/customer_portal_mena

(info.ga@iata.org)

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 IATA Country homepage - Gulf Area

The IDFS Gulf Area home page has local information regarding this
market, including airline key contacts, Customer bulletins and
circulars, BSP/CASS performance statistics, as well as links to other
IATA products & services.

http://www.iata.org/worldwide/middle_east/gulf_area

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 BSPlink – www.bsplink.iata.org

BSPlink – Enhanced

BSPlink is the user interface for all parties in the BSP Process. This is
where you as an Agent will receive all your BSP Reports and corrective
actions such as ADM/ACM and Refund Applications are entered and
maintained by Airlines and Agents.

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 IATA Services & Solutions

IATA's wide range of products and services can

support the ongoing efforts of many functions
within your organization. The following
products can be a great benefit to you and to
your agency.

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 International Travel and Tourism Training Programme

http://www.iata.org/training/travel_tourism/

Course Title
IATA / UFTAA Programme - Level 3: Stepping into Management

IATA/UFTAA Global Distribution Systems Fares and Ticketing Course

IATA/UFTAA Travel Agents' Marketing Course

IATA/UFTAA Travel and Tourism Training Programme - Level 1: Foundation

IATA/UFTAA Travel and Tourism Training Programme - Level 2: Consultant

IATA/UFTAA Travel and Tourism Training Programme - Level 4: Senior Management

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 The IATA / IATAN Travel Professional ID
Card
http://www.iata.org/ps/certification/idcard/travel/

The IATA/IATAN ID Card confirms the professional status

of legitimate travel agents worldwide via strict eligibility
criteria and verification procedures. It is a convenient
and reliable tool for travel & tourism suppliers,
supporting them in the management, distribution and
control of their reduced rate offers for agents

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 Key Benefits
As an IATA / IATAN ID Cardholder:
 Gain exclusive access to AgentExperience.com, where
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programmes. Enroll in one of the IATA/UFTAA Four
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 IATA Online Store

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https://www.iataonline.com/Store/default.htm

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IATA Services & Solutions

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