Group

Presentation
Introduction to Communication

TEAM DYNAMIC
 The team

MD. Yasin Islam MD. Mahmdul Hasan Ruman Miya Al Ahad MD. Al Mamun Islam
Introduction
Communication is a process of exchanging information
or messages.

Business Communication
Business communication is a process of exchanging
information or messages relating to business to achieve
organizational goals.
Purpose of communication
• Building better teams
• Preventing misunderstandings and conflicts
• Improving customer service
• Meeting goals and earning success
• Promoting creativity and innovation
• Advancing individual career prospects
Principles of effective communication
• Clarity
• Active Listening
• Empathy
• Non-Verbal Communication
• Feedback
• Respect
• Adaptability
• Consistency
• Openness
The barriers of communication
• Lack of Clarity
• Poor Listening Skills
• Cultural and Language Differences
• Emotional Barriers
• Physical Barriers
 Difference between
Business
Social Communication Communication

Talking to friends, Talking for work—sharing

sharing stories, and info, making decisions, and
keeping in touch for fun. reaching goals at a job.
 MD. Mahmudul Hasan
Basic Form of Communication

Dividation of Communication

External Internal
 Internal communication divided
into two perspective

On the basis of Regulation On the basis of Expression

 Based On Regulation

Formal Informal

• Vertical • Single chain

• Horizontal • Star chain
• Consensus • Cluster chain
• Probability Chain
Advantages & disadvantages of
formal communication
Advantages Disadvantages

• Clarity • Time-Consuming
• Structure • Impersonal
• Documentation • Bureaucracy
• Professionalism
• Consistency
 Ruman Mia
Methods of upward communication
Memo Counseling

Open door policy Conference

Report Direct communication

Complaint box
The Methods Of Downward Communication
Oral media

Written media

Audio media
The Methods Of Downward Communication
Face-to-face discussion

Telephonic conversation

Periodical meeting

Memorandum
Rumor
A rumor is generally an incorrect message, but it could
by chance be correct.
 Al Ahad
Seven CS of written communication
Clarity Courtesy

Completeness Correctness

Conciseness Concreteness

Consideration
Seven CS of Oral communication
Clarity Courtesy

Completeness Correctness

Conciseness Coherent

Consideration
Advantages of Oral Communication
Immediate transmission

Time Saving

Cost Saving

Effectiveness

Message can be changed

Disadvantages of Oral Communication
No record

Expensive

No legal validity

Late decision

Less important
Effective feedback in oral communication
Be specific and provide examples

Descriptive

Balance positive and negative feedback

Constructive

Be sensitive
 MD. Al-Mamun Islam

Effective listening
Face the speaker

Maintain eye-contact Don’t interrupt

Be attentive but relaxed Keep and open mind

listening Process
Recieving

Responding

Attending

Message
Guidelines of Effective listening
Focus on the speaker

Don’t make assumptions

Follow up

Ask for clarification

Show that you are paying attention

Functions of Non-verbal Communication

Repetition

Modification Regulation
 Body Language
Unconscious Body Language Biological

Conscious Body Language Habitual

Cultural
THANK
YOU