Business Simulation

SERVICE DIFFERENTATION
1.ORDERING EASE
2.DELIVERY
3.INSTALLATION
4.CUSTOMER TRAINING
5.CUSTOMER CONSULTING
6.MAINTENANCE AND REPAIR
 ORDERING EASE
-refers to how easy it is for
the customer to place an
order with the company.
Example:
• We offer online ordering through our given
contact number and you can pm us through
our social media.
• Or you can also go to our room located at snhs
12-ABM 3rd floor 7 am-12 pm Monday to
Friday
 DELIVERY
-how well the product or
service is brought to the
customer
 INSTALLATION
-work done to make a product operational in its
planned location Installation marketing or advertising
-is the art of using creative installations to promote a
message or product, or to raise awareness of a brand.
Examples of installation businesses include flooring,
roofing, HVAC, swimming pool, and security system
companies.
Example:
• Establish an online presence
Though your work is done offline, your
business growth requires that you’re online,
too. An easy and effective way to do this is to
list your business on platforms where people
search for installation services.
 CUSTOMER TRAINING
-training the customer’s
employees to use the vendor’s
equipment properly and
efficiently.
 CUSTOMER
CONSULTING
-data, information systems,
and advice services that
sellers offer their buyers.
Consulting Is
More Than
Giving Advice
 MAINTENANCE AND
REPAIR
-the service program for
helping customers keep
purchased products in good
working order.
 PRODUCT LINE LENGHT
-refers to the number of products/brands
that come under a single product
category/line.
• to induce upselling
• to facilitate cross-selling
• to protect against economic ups-and-downs
 PRODUCT-MIX PRICING
-the firm searches for a set of
prices that maximizes profits
on the total mix.
 c0-branding
(or dual branding or brand-bunding)
-two or more well-known
brands are combined into a
joint product or marketed
together in some fashion.
 Packaging
-all the attributes of designing
and producing the container
for a product.
 It's the first thing shoppers
see when buying your product
and can help your products
stand out on the shelf,
catching the eye of shoppers.
 warranties
-formal statements of
expected product
performance by the
manufacturer.
 price
-the value of product or
services wherein it could be
bought or sold
 THANK YOU
FOR
LISTENING
GROUP 2 PRESENTATION