ODMR6013 Business Research Methods

Individual Assignment

Title: Factors affecting work life balance among Generation Y employees in IT BPO
shared services industries in Malaysia
Lecturer: Assoc. Prof. Dr. Zahiruddin Ghazali

Name: Denes Kalidasan

Matrix: 823027
Introduction

Comfort state of equilibrium achieved between an

employee's primary priorities of their employment
position
Definition of
Work Life
Balance
Demands of an employee's career should not overcome
the individual's ability to enjoy a satisfying personal life
outside of the business environment.

Throughout the years, the structure of the workforce has

changed and the role of work has advanced

Background of The pressures of work have been increasing in recent decades

Study and work is considered as a root of personal satisfaction

1/3 employees feel sad ,27% unhappy,34% feel worried,58%

Feel irritable,2/3 employees personal life impacted physically
and mentally, lack of personal development, and poor
relationships.
 Year 2030, Gen Y
or millennial
Employee control
75% of world
workforce of the
future
In the recent Many researchers
business criticized that this
environment, generation are
rising of spoiled, self-centered
and individualistic
attrition rate

Problem
Despite of the three
generational work forces
Statement It is also said that
(Baby Boomers, Generation Y
generation-X and employees demands in
generation-Y) exposed to a workplace, changing
distinctive fundamental the workplace rapidly
work life workforce

Generation Y
Generation Y employees
is a digital always open for
generation new ideas into
the business
 RQ1: Is there a relationship between personality and
work life balance among Generation Y employees in IT
BPO’s shared services industry Malaysia?

RQ2: Is there a relationship between family demand

and work life balance among Generation Y employees
in IT BPO’s shared services industry Malaysia?
Research Questions
RQ3: Is there a relationship between technology and
work life balance among Generation Y employees in IT
BPO’s shared services industry Malaysia?

RQ4: What is the effect of personality, family demand

and technology on work life balance among Generation
Y employees in IT BPO’s shared services industry
Malaysia?
 RO1: To examine the relationship between
personality and work life balance among Generation
Y employees in IT BPO’s shared services industry
Malaysia.

RO2: To examine the relationship between family

demand and work life balance among Generation Y
employees in IT BPO’s shared services industry
Malaysia.
Research Objectives
RO3: To examine the relationship between
technology and work life balance among Generation
Y employees in IT BPO’s shared services industry
Malaysia.

RO4: To examine the effect of personality, family

demand and technology on worklife balance among
Generation Y employees in IT BPO’s shared
services industry Malaysia.
 H1: There is a significant
relationship between personality
Hypothesis and work life balance among
generation Y employees in IT
BPO’s shared services industry
Malaysia.
H2: There is a significant
relationship between family
demand and work life balance
among generation Y
employees in IT BPO’s shared
services industry Malaysia.
H3: There is a significant
relationship between technology
and work life balance among
generation Y employees in IT
BPO’s shared services industry
Malaysia.
H4: There is an effect of
personality, family demand and
technology on work life balance
among generation Y employees
in IT BPO’s shared services
industry Malaysia.

This research is to study on factors affecting work life

balance will focus on Generation Y employees in IT
BPO’s shared services industry Malaysia. The
independent variables evaluated in this study are
personality, family demand and technology and
dependent variable work life balance.
Scope of Study

This study will focus on private companies under BPO’s

shared services industry which are foreign based
companies operating in Kuala Lumpur.
 Border Theory
• an employee and spouses
Boundary Theory act as border keepers
• Explained boundaries as within the work and
home domain
an emotional, temporal, respectively.
cognitive, physical and/or
Theories: Boundary relational limits that define
Theory and Border entities as separate from
Theory one another. Basically
boundary theory is to
• how boundaries between simplify and order a
work and non-work can be complex structure’s
Focus on the identified and maintained
dependent variable
which is the work
life balance and
independent
Literature variables such as
review personality, family
demand and
technology
METHDOLOGY

Purpose of this research, which is, to investigate the significant of the effect
of the three factors, personality, family demand and technology towards
work life balance.

Research Framework
 Reliability test is derived from 67 actual respondents. As explain in Chapter 3,
Reliability Analysis a higher score will indicate a higher reliability and validity, with the range from
more than 0.70.
Regression Analysis

Conclusion

No work life balance, employees may intent to

Stepwise leave the organization. It has become very crucial
to employee and managers to understand the real
factors influencing the work life balance and take
necessary action to achieve a harmony in life