Dr.

B Dayal
Dr. B Dayal
 CHAPTER OUTLINE
Introduction
Concept of Production
Production System
Production Management
Production System
Classification of production system
Operations Management
Operating systems
A framework for managing operations
Managing Global Operations
Scope of Production and Operations
Management
 INTRODUCTION
The set of interrelated management activities, which are
involved in manufacturing certain products, is called as
production management.
If the same concept is extended to services management,
then the corresponding set of management activities is
called as operations management.
CONCEPT OF PRODUCTION
Production function is that part of an organization,
which is concerned with the transformation of a range of
inputs into the required outputs (products) having the
requisite quality level.
Production is defined as “the step-by-step conversion of
one form of material into another form through chemical
or mechanical process to create or enhance the utility of
the product to the user.”
 INTRODUCTION
Definition of production
 Edwood Buffa defines production as ‘a process by which goods
and services are created’.
 production is a value addition process. At each stage of
processing, there will be value addition.

Input: Transformation process: Outputs:

Men Product design
Machine Process planning
Products
Materials Production control services
Information maintenance
capital

Continuous:
Inventory
Quality
information cost Feedback information
 INTRODUCTION
PRODUCTION SYSTEM
Characteristics:
 Production is an organized activity, so every production system
has an objective.
 The system transforms the various inputs to useful outputs.
 It does not operate in isolation from the other organization
system.
 There exists a feedback about the activities, which is essential to
control and improve system performance.
 PRODUCTION SYSTEM
 CLASSIFICATION OF PRODUCTION SYSTEM

PRODUCTION CONTINUOUS
/ OPERATION PRODUCTION
VOLUME
MASS
PRODUCTION
BATCH
PRODUCTION
JOB – SHOP
PRODUCTION

OUTPUT / PRODUCT VARIETY

 JOB SHOP PRODUCTION
Job shop production are characterised by manufacturing of one or
few quantity of products designed and produced as per the
specification of customers within prefixed time and cost. The
distinguishing feature of this is low volume and high variety of
products.
A job shop comprises of general purpose machines arranged into
different departments. Each job demands unique technological
requirements, demands processing on machines in a certain
sequence.
Characteristics:
The Job-shop production system is followed when there is:
High variety of products and low volume.
Use of general purpose machines and facilities.
Highly skilled operators who can take up each job as a challenge
because of uniqueness.
 JOB SHOP PRODUCTION
Characteristics (contd):
Large inventory of materials, tools, parts.
Detailed planning is essential for sequencing the requirements of
each product, capacities for each work centre and order priorities.
Advantages
Following are the advantages of job shop production:
Because of general purpose machines and facilities variety of
products can be produced.
Operators will become more skilled and competent, as each job
gives them learning opportunities.
Full potential of operators can be utilised.
Opportunity exists for creative methods and innovative ideas.
 JOB SHOP PRODUCTION
Limitations
Following are the limitations of job shop production:
Higher cost due to frequent set up changes.
Higher level of inventory at all levels and hence higher inventory
cost.
Production planning is complicated.
Larger space requirements.
Examples include manufacturing of aircrafts, ships, space vehicle,
bridge and dam construction, ship building, boilers, turbines,
machine tools, things of artistic nature, die work, etc.
 BATCH PRODUCTION
Batch production is defined by American Production and Inventory
Control Society (APICS) “as a form of manufacturing in which the
job passes through the functional departments in lots or batches and
each lot may have a different routing.” It is characterised by the
manufacture of limited number of products produced at regular
intervals and stocked awaiting sales.
Characteristics
Batch production system is used under the following circumstances:
When there is shorter production runs.
When plant and machinery are flexible.
When plant and machinery set up is used for the production of
item in a batch and change of set up is required for processing the
next batch.
When manufacturing lead time and cost are lower as compared to
job order production.
 BATCH PRODUCTION
 Advantages
 Better utilisation of plant and machinery.
 Promotes functional specialisation.
 Cost per unit is lower as compared to job order production.
 Lower investment in plant and machinery.
 Flexibility to accommodate and process number of products.
 Job satisfaction exists for operators.
 Limitations
 Material handling is complex because of irregular and longer flows.
 Production planning and control is complex.
 Work in process inventory is higher compared to continuous
production.
 Higher set up costs due to frequent changes in set up.
 MASS PRODUCTION
Manufacture of discrete parts or assemblies using a continuous
process are called mass production. This production system is
justified by very large volume of production. The machines are
arranged in a line or product layout. Product and process
standardisation exists and all outputs follow the same path.
Characteristics
Mass production is used under the following circumstances:
Standardisation of product and process sequence.
Dedicated special purpose machines having higher production
capacities and output rates.
Large volume of products.
Shorter cycle time of production.
Lower in process inventory.
Perfectly balanced production lines.
 MASS PRODUCTION
 Flow of materials, components and parts is continuous and
without any back tracking.
 Production planning and control is easy.
 Material handling can be completely automatic.

 Advantages
Following are the advantages of mass production:
 Higher rate of production with reduced cycle time.
 Higher capacity utilisation due to line balancing.
 Less skilled operators are required.
 Low process inventory.
 Manufacturing cost per unit is low.
 MASS PRODUCTION
 Limitations
Following are the limitations of mass production:
 Breakdown of one machine will stop an entire production line.
 Line layout needs major change with the changes in the product
design.
 High investment in production facilities.
 The cycle time is determined by the slowest operation.
 CONTINUOUS PRODUCTION
Production facilities are arranged as per the sequence of production
operations from the first operations to the finished product. The
items are made to flow through the sequence of operations through
material handling devices such as conveyors, transfer devices, etc.
Characteristics
Continuous production is used under the following circumstances:
Dedicated plant and equipment with zero flexibility.
Material handling is fully automated.
Process follows a predetermined sequence of operations.
Component materials cannot be readily identified with final
product.
Planning and scheduling is a routine action.
 CONTINUOUS PRODUCTION
 Advantages
Following are the advantages of continuous production:
 Standardisation of product and process sequence.
 Higher rate of production with reduced cycle time.
 Higher capacity utilisation due to line balancing.
 Manpower is not required for material handling as it is
completely automatic.
 Person with limited skills can be used on the production line.
 Unit cost is lower due to high volume of production.
 Limitations
 Flexibility to accommodate and process number of products does
not exist.
 Very high investment for setting flow lines.
 Product differentiation is limited.
 PRODUCTION MANAGEMENT
Production management is a process of planning, organizing,
directing and controlling the activities of the production function. It
combines and transforms various resources used in the production
subsystem of the organization into value added product in a
controlled manner as per the policies of the organization.
E.S. Buffa defines production management as, “Production
management deals with decision making related to production
processes so that the resulting goods or services are produced
according to specifications, in the amount and by the schedule
demanded and out of minimum cost.”
Objectives of Production Management

RIGHT QUALITY

RIGHT QUANTITY

RIGHT TIME

RIGHT MANUFACTURING COST

 OPERATING SYSTEM
 Operating system converts inputs in order to provide outputs
which are required by a customer. It converts physical resources
into outputs, the function of which is to satisfy customer wants
i.e., to provide some utility for the customer. In some of the
organization the product is a physical good (hotels) while in
others it is a service (hospitals). Bus and taxi services, tailors,
hospital and builders are the examples of an operating system.
 Everett E. Adam & Ronald J. Ebert define operating system as,
“An operating system ( function) of an organization is the part of
an organization that produces the organization’s physical goods
and services.”
 Ray Wild defines operating system as, “An operating system is a
configuration of resources combined for the provision of goods or
services.”
 CONCEPT OF OPERATIONS
 An operation is defined in terms of:
• The mission it serves for the organization,
• Technology it employs and,
• The human and managerial processes it involves.
Operations in an organization can be categorised into:
 manufacturing operations and
 service operations.
Manufacturing operations is a conversion process that includes
manufacturing yields a tangible output: a product, whereas, a
conversion process that includes service yields an intangible
output: a deed, a performance, an effort.
 Distinction between Manufacturing
Operations and Service Operations
 Following characteristics can be considered for distinguishing
manufacturing operations with service operations:
 Tangible/Intangible nature of output
 Consumption of output
 Nature of work (job)
 Degree of customer contact
 Customer participation in conversion
 Measurement of performance.
Manufacturing is characterised by tangible outputs (products), outputs
that customers consume overtime, jobs that use less labour and more
equipment, little customer contact, no customer participation in the
conversion process (in production), and sophisticated methods for
measuring production activities and resource consumption as products
are made.
 Distinction between Manufacturing
Operations and Service Operations
Service is characterised by intangible outputs, outputs that customers
consumes immediately, jobs that use more labour and less equipment,
direct consumer contact, frequent customer participation in the conversion
process, and elementary methods for measuring conversion activities and
resource consumption. Some services are equipment based namely rail-
road services, telephone services and some are people based namely tax
consultant services, hair styling.
 OPERATIONS MANAGEMENT
 Can be defined as
“The management of the conversion process, which converts land,
labor, capital, and management inputs into desired outputs of
goods and services.”
It is also concerned with the design and the operation of systems for
manufacture, transport, supply or service.
 OPERATIONS MANAGEMENT
 A Framework for Managing Operations
• PLANNING
Activities that establishes a course of action and guide future
decision-making is planning.
The operations manager defines the objectives for the operations
subsystem of the organization, and the policies, and procedures
for achieving the objectives. This stage includes clarifying the role
and focus of operations in the organization’s overall strategy. It
also involves product planning, facility designing and using the
conversion process.
• ORGANIZING
Activities those establish a structure of tasks and authority.
Operation managers establish a structure of roles and the flow of
information within the operations subsystem. They determine the
activities required to achieve the goals and assign authority and
 OPERATIONS MANAGEMENT
responsibility for carrying them out.
•CONTROLLING
Activities that assure the actual performance in accordance with
planned performance.
To ensure that the plans for the operations subsystems are
accomplished, the operations manager must exercise control by
measuring actual outputs and comparing them to planned
operations management. Controlling costs, quality, and schedules
are the important functions here.
•BEHAVIOUR
Operation managers are concerned with how their efforts to plan,
organize, and control affect human behaviour. They also want to know
how the behaviour of subordinates can affect management’s planning,
organizing, and controlling actions. Their interest lies in decision-making
behaviour.
 OPERATIONS MANAGEMENT
 A Framework for Managing Operations
• MODELS
As operation managers plan, organise, and control the conversion
process, they encounter many problems and must make many
decisions. They can simplify their difficulties using models like
aggregate planning models for examining how best to use existing
capacity in short-term, break even analysis to identify break even
volumes, linear programming and computer simulation for
capacity utilisation, decision tree analysis for long-term capacity
problem of facility expansion, simple median model for
determining best locations of facilities etc.
GENERAL MODEL FOR MANAGING OPERATIONS

Planning Organising
Planning conversion system Organising for conversion
•Operation straregies
•Job design, production /
•Forecasting
•Product and process choices operation standards, work
•Operations capacity management
•Facility location planning •Project management
•Layout planning
Scheduling conversion system
•Scheduling system and aggregate
planning
•Operation scheduling
Conversion process
Controlling
behaviour
model Material control
•Inventory control
• Material requirement
planning
Managing for world class
competition
•Japanese manufacturing
•Managing for quality
• Quality analysis and control
Objectives of Operations Management
 CUSTOMER SERVICE
The first objective of operating systems is the customer service to the
satisfaction of customer wants. The operating system must provide
something to a specification which can satisfy the customer in terms of
cost and timing. Thus, primary objective can be satisfied by providing
the ‘right thing at a right price at the right time’.
 RESOURCE UTILISATION
To achieve adequate levels of resource utilisation (or productivity) e.g., to
achieve agreed levels of utilisation of materials, machines and labour.
 Aspects of customer service
Principal Principal customer wants
function
Primary considerations
Manufacture Goods of a given, requested or
acceptable specification
Transport Goods of a given, requested or
acceptable specification
Supply Goods of a given, requested or
acceptable specification
Service treatment of a given,
requested or acceptable
specification
Other considerations
Cost, i.e., purchase price or cost of obtaining
goods.
Timing, i.e., delivery delay from order or
request to receipt of goods.
Cost, i.e., cost of movements. Timing,
i.e.,
1. Duration or time to move.
2. Wait or delay from requesting to its
commencement.
Cost, i.e., purchase price or cost of
obtaining goods.
Timing, i.e., delivery delay from order
or request to receipt of goods.
Cost, i.e., cost of movements. Timing,
i.e.,
1. Duration or time required for
treatment.
2. Wait or delay from requesting
treatment to its commencement.
Scope of operations management

Location of
facilities Product
design

Maintenance
management
Plant layout
& Materials
Operation handling
management

Material
management Process
design

Production
Quality planning
and control
control
 MANAGING GLOBAL OPERATIONS
Globalization can be defined as a process in which geographic
distance becomes a factor of diminishing importance in the
establishment and maintenance of cross border economic, political
and socio-cultural relations.
There are four developments, which have spurred the trend toward
globalization. These are:
1. Improved transportation and communication technologies;
2. Opened financial systems;
3. Increased demand for imports; and
4. Reduced import quotas and other trade barriers.
 MANAGING GLOBAL OPERATIONS
Managing global operations would focus on the following key issues:
•To acquire and properly utilize the following concepts and those related
to global operations, supply chain, logistics, etc.
•To associate global historical events to key drivers in global operations
from different perspectives.
•To develop criteria for conceptualization and evaluation of different
global operations.
•To associate success and failure cases of global operations to political,
social, economical and technological environments.
•To envision trends in global operations.
•To develop an understanding of the world vision regardless of their
country of origin, residence or studies in a respectful way of perspectives of
people from different races, studies, preferences, religion, political
affiliation, place of origin, etc.
 ROLE OF MODELS IN OPERATIONS
MANAGEMENT
Mathematical modeling refers to the creation of mathematical
representations of management problems and organizations in order to
determine outcomes of proposed courses of action.
TYPES OF MODELS IN OPERATIONS MANAGEMENT
 Verbal Models.
Verbal or written models express in words the relationships among
variables. Verbal models are descriptive. Suppose a passing motorist asks
you to give directions to the nearest gas station. If you tell him the way, you
are giving a verbal model. If you write the directions in words (not
pictures), you are giving a descriptive model.
Schematic Models
Schematic models show a pictorial relationship among variables. If you
give the passing motorist a map showing the way to the nearest gas station,
you would be giving a schematic model. Charts and diagrams are also
schematic; they are very useful for showing relationships among variables,
as long as all the legends, symbols, and scales are explained.
 ROLE OF MODELS IN OPERATIONS
MANAGEMENT
TYPES OF MODELS IN OPERATIONS MANAGEMENT
 Iconic Models
Iconic models are scaled physical replicas of objects or processes.
Architectural models of new buildings and highway engineering replicas of
a proposed overpass system are iconic models.
 Mathematical Models
Mathematical models show functional relationships among variables by
using mathematical symbols and equations. In any equation, x, y, and
similar symbols are used to express precise functional relationships among
the variables.
 ROLE OF MODELS IN OPERATIONS
MANAGEMENT
MODELING BENEFITS
By using models, managers can recognize:
Variables that can be controlled to affect performance of the
system
Relevant costs and their magnitudes, and
The relationship of costs to variables, including important
tradeoffs among costs.