Welcome to Voice

Control Activation
⮚Voice Control Activation is a Digital Marketing Company and
data management firm providing a service to small businesses,
assisting in getting their business on the voice control platform.

⮚It will be your job to process the initial enrollment of new

businesses through the sale of our service.
⮚Hours of operation:
⮚ Monday – Friday, 9am – 5pm
⮚ Lunch at 1:00pm, (45 minutes)
⮚ Breaks at 11:00pm (15 minutes)
⮚Schedule Adherence:
⮚ First 30 days, mandatory 100% adherence!
⮚ You are not to be late arriving or coming back from breaks or lunch.
⮚ You are not to be absent, period!
 Ice breaker!
⮚Introductions

⮚Background and sales experience

⮚Strengths and weaknesses in sales

⮚Biggest personal success to date

Production Goals:
⮚During training you are expected to carry a minimum of 1 deal per day
⮚Demonstrate a complete understanding of both product knowledge and sales
technique
⮚Proper use of rebuttals
⮚Proper system use and client information input
⮚Understanding the product and your role in assisting the customer.
⮚Maintaining a customer-service approach rather than a sales focus.
⮚Constructive Feedback / Criticism
What Is A Voice Assistant?

A voice assistant is a
digital assistant that
uses voice recognition,
natural language
processing and
speech synthesis
to provide aid to
users through
phones and
voice recognition
applications.
Why Are Voice Assistants Important?

While voice search grows,

improves, and refines; the best way
today to get in front of potential
customers is through Voice
Assistants. Although they have
been around for years, it seems that
only in the last few years they’ve
gained enough strength to make a
significant impact. In a time where
everyone seems to want things fast
with instant gratification, many
individuals embrace the opportunity
to speak directly to a voice assistant
device rather than taking the time to
type through a search engine.
 The Most Popular Voice Assistants

IPhone Siri Microsoft Cortana Amazon Alexa Google Home Samsun Bixby
 “Alexa, what’s the phone
number for ABC Plumbing?”
“Bixby, what’s the address
for XYZ Realty?”

“Siri, what are the

business hours for Public
Reputation?” “Cortana, what are the names of
top 5 roofers in my area?”
Voice Assistants have become the premiere platform consumers are using
for voice command interaction and businesses located on the major voice
directory platforms are able to use this to their advantage.

Finding Services:

As a small business owner, you

never know when someone may
need a plumber, electrician,
handymen or any other service.
Voice Assistants bring together
millions of service providers. For
example, all a consumer needs
to do is ask the voice assistant
for a plumber, and it will
connect them with qualified
service providers in their
location within minutes.
 Do’s and Dont’s
Do’s Dont’s
🞂 Say you work for Amazon
🞂Follow the 🞂 Say Refund or Money Back
🞂 Make False Promises
Script 🞂 Lie
🞂 Listen to the Customer 🞂 Yell or Become Frustrated
🞂 Respond Professionally 🞂 Talk Over the Customer
🞂 Have a Positive Mental 🞂 Oversell
Attitude 🞂 Don’t be Combative
🞂 Smile
🞂 Be Patient
🞂 Be Confidence
 Sales 101
🞂 Straight Line Concept
◦ Tonality
◦ Confidence
◦ Knowing your customer
◦ Not rushing
◦ Controlling the conversation
◦ Open To Feedback
◦ Rapport
◦ Objection
HANDLING OBJECTIONS:
1) Ignore
⮚Not a problem, more importantly
⮚Move on

2) Hear it out
⮚Let the client speak
⮚Reciprocate the objection
⮚Address the concern
⮚Tie Down
⮚Move on
3) Address objection head on
⮚Stop
⮚Change tone/Lower voice
⮚Probe/Callout and question
⮚Reciprocate objection and reason
⮚Understand
⮚Solve problem with IF/THEN
⮚Tie Down and move on
If/then
If/Then is a method of overcoming an objection as to be able to move
forward and complete the sale without the prospect being able to
bring up said objection again

⮚“If I can do “X”, then we can move forward and complete

your order today, correct?”
❖“X” can be any objection

Ex: Let me ask you a question, IF I could schedule your analyst

appointment at a time that both you and your business partner were
available to handle that part together, THEN I’m sure that would
make everyone a little more comfortable and let us take this first step
today, right? (Get the YES, ask for $!)
Tie Downs
A tie down is a statement, disguised as a question, which forces the client to
agree with you. Use these on EVERY rebuttal and every time you answer a
question.
Keep the prospect involved and engaged!
⮚ Does that make sense?
⮚ Sounds great, doesn’t it!?
⮚ That should work for you, right?
⮚ That should be affordable for you, right?
⮚ Obviously you can see the value in that, right?
⮚ I’m right, aren’t I?
⮚ I’m sure you would agree with that, right?
⮚ Makes sense; doesn’t it?
⮚ I’m right; aren’t I?
⮚ Obviously… Right?
⮚ Did you know? (involvement question)
Close

⮚Do me a favor and grab your credit or debit card; I’ll hold

⮚Let me know when you have that card ready, I’ll hold

⮚Ok, so what is the expiration date on the card we will be using?

Time Management and Call Handling

Conversion and Call Stats

⮚100 – 150 calls per day
⮚1 -2 sales per day
⮚12 – 15 minute calls

We do not postdate sales!

Systems Introduction

⮚Logging in (Telesero)
⮚Phone system / Dialer and website.
Telesero
Voice Control Activation

https://voicecontrolactivation.com/
END