Understanding and Managing

Public Organizations
Week 11-12
Managerial Structure & Processes in
Public Organizations
 Examples of Structural Reforms in the
UAE
• Flashback – Chapter 1: government departments versus
government corporations.
• It’s a global trend: moving away from bureaucratized mechanistic
structure to more flexible organic forms.
• Corporate form is not only used for government business
organizations, it is widely used for public service organizations
as well. It means, over the last 2 decades or so, there have
been substantial structural reforms along the corporate line in
government ministries/departments/independent regulatory
authorities even local government departments as well.
• Very often it is called corporatization.
• What are the differences between corporate structure and
departmental structure?
• Google and do research..
 Managerial Processes
(Strategic Management)
• Please read the case study of Federal
Authority for Identity and Citizenship or Dubai
Police
 Managerial Processes
(Total Quality Management)
• TQM is a management approach that strives to
achieve continuous improvement of quality through
organization-wide efforts based on facts and data.
• The central theme of TQM is that the burden of proof
of quality rests not with inspectors but with
providers of the service.
• A quality circle is in of six to 12 voluntary employees
to me regularly to discuss problems affecting their
work.
• The concept of continuous improvement builds on
the assumption that improving things a little bit at a
time, all the time, has the highest probability of
success.
 Managerial Processes
(Total Quality Management)
1. Management must constantly demonstrate its commitment to the
improvement of product and services
2. Improve processes.
3. End the practice of awarding contracts on price tag alone.
4. Continually look for ways to reduce waste and improve quality.
5. Take training seriously
6. Lower-level managers must believe that they can ask questions and
inform upper management about conditions that need correction.
7. Get staff areas to work as a team so they can solve or foresee problems.
8. Eliminate slogans, numerical goals, and targets for the workforce.
9. Eliminate work standards and quotas.
10. Remove barriers to pride of workmanship.
 Examples of TQM Adoption in the
UAE Public Organizations
• Please read the case study of Federal
Authority for Identity and Citizenship or Dubai
Police
 Managerial Processes
(Business Process Reengineering)
• The redesign of an organization’s processes to
achieve performance improvements.
• Redesign entails a complete evaluation of
processes with a focus on making major
reductions in the cost and the time necessary
for service delivery.
• Streamlining refers to the paring down of
organizations to remove nonessential layers of
supervision and reorganizing around outcomes
not functions.
 Managerial Processes
(Business Process Reengineering)
• Please read the case study of Please read the
case study of Federal Authority for Identity and
Citizenship or Dubai Police
 Managerial Processes
(Performance Management)
• Performance management is simply the
evaluation of an employee’s/department’s
progress measured in terms of job
effectiveness.
• Process should be both periodic and
continuous.
• Good and bad aspects of performance should
be discussed as they occur.
 Managerial Processes
(Performance Management)
• How does it differ from the traditional public
sector management model?

• Discuss in the class!!

 Managerial Processes
(Principles of Performance Management in the UAE)
• Strategic alignment: Fostering a performance-
oriented culture where individual employee’s work is
cascaded and aligned with the strategic direction of
the UAE Federal Government in general and their
Federal Government entity in particular.
• Management by Objectives: Engaging the employee
in planning and setting the objectives which increases
his job satisfaction, productivity and commitment, and
promotes his feeling that his work is recognized and
valued.
 Managerial Processes
(Principles of Performance Management in the UAE)
• Continuous feedback: Encouraging fair, accurate and proactive
feedback from line managers in order to develop and enhance
the performance of their employees.
• Integration: Establishing a clear connection between on-the-
job performance and incentives such as annual increase,
promotions and training and development opportunities, as
the UAE federal entities’ Performance effectiveness
measurement is based on achieving its objectives.
• Fairness and credibility: Provide a consistent, fair and credible
employee performance management system, through setting
clear standards, policies and procedures that are in line with
UAE Federal Government laws and legislation.