Professional Documents
Culture Documents
Cpa 2019
Cpa 2019
•Penalties:
Territorial
Where seller has office Where complainant resides or works
Jurisdiction
Central Consumer Protection Authority is
Regulator No such provision
formed.
• The New Act also deals with the technological advancements in the industry,
provides for easier filing of complaints and also imposes strict liability on
businesses including endorsers for violating the interest of the consumers.
• The New Act prima-facie, is much more consumer-friendly than the 1986 Act
as it also includes the current industry trends of e-commerce.
• Certainly the 2019 Act is a positive step towards reformation, development and
enhancing consumer rights. The real test for the New Act is in its
implementation and some freedom needs to be given for it to actualize the
relief for the consumers.