VBU/CBU offerings

catalogue for RCG

Accounts
Project Falcon
December 2020

CONFIDENTIAL AND PROPRIETARY

Any use of this material without specific permission is strictly prohibited
During Project Falcon, account teams shall be provided multiple
inputs to help refine their account strategies and plan for FY22

​ ccount Empowerment Plan

A ​Focus of document
​ xpectation/Role
E
​VBUs
​Insights Book
​ wner: Falcon Team
O ​Ownership to identify high priority offerings/ capabilities
that can be actively developed based on account
​Deal Support 1 ​Account Planning feedback; build towards fully loaded service catalogue
​Owner: Falcon Team (e.g. experts, references etc.)
8 Refinement
2 ​Distribute/ allocate sales resources (coverage) required
​Owner: Falcon Team
to grow F60 accounts

​Capability Building Falcon 60 VBU & CBU ​CBUs

​Owner: Sales Enablement 7 3
Account Catalogues Ownership to build out taxonomy for existing and new
Team ​Owner: VBU/CBUs offerings; base offerings in real capabilities/competencies
​Develop specific offerings in collaboration with VBUs
3 based on account feedback/opportunities
​Investments & 5/6 ​VBU Workshops
Coverage ​Owner: VBUs and
4
​Owner: SBUs Falcon Team ​Account Teams
​Hackathons (vertical level) Identify opportunities for origination of incremental
qualified pipeline in the F60 accounts
​ wner: VBUs
O
Reviewer(s): SBU and CBUs ​Increase in the share of revenue from TechM’s 7 growth
pillars and VBU/CBU offerings

2
 ​RCG
Agenda
​Competency offerings

3
Existing offering / service catalogue
Account Team to fill

​FY20 ​Marquee ​FY21 Revenue ​Plan to pursue

actual reference ​Recent deal ​Primary YTD in account in FY22
​Offerings ($ Mn) ​Description cases wins SME ​Partnerships ($M) (Yes/No)
Digital ​Integrated and comprehensive approach ​Stockman, Levis, ​- Indirapriya T ​GetPoshaQ ​… ​…
-
Operations towards overall digital content & operations Lowes
management
Management

​Products, -
​Solution offerings around products & devices Nestle, Unilever, ​- ​Srikanth Nanotag, Tagbox … …
Devices & that came in contact with consumers such as PepsiCo
Counterfeit Detection (Spotting counterfeits in
Equipment supply chain and retail outlets through
authentication of genuine products), Smart D2C
Equipment (Serving consumers at their place of
convenience using smart intuitive & interactive
direct to consumer (D2C) equipment's) and
much more

Factory of Industry 4.0 solutions to improve productivity, Kimberly-Clark - Joshua None … …

-
Future visibility & efficiency for consumer goods Sam
manufacturing that includes Planning,
Production, Maintenance, Training & Consulting

​Store Re- 6.7

Unique preposition, helps Retailers re-design Walgreens - ​Nripen Itek … …
Imagination stores as experience centers with store design Sushant
by Pininfarina enabled by digital touch points.

Supply Chain Unified Digital Supply Chain platform to provide Walgreens, - Hanuma Bristlecone, … …
22
Visibility & supply chain visibility and real-time decision Kimberly-Clark Pogaru RELEX, One
making by synchronizing end to end value Network
Analytics chain partners (From suppliers to end
consumers)
1. For horizontal offerings, please fill revenue which cannot be categorized under any vertical solution

4
 ​RCG

​Competency offerings
 BPS
Agenda  D&A

 ESRM

 ICS

 IES

6
BPS: Existing offerings / service catalogue
Account Team to fill

​FY20 ​FY21 Revenue ​Plan to pursue

actual ​Marquee ​Recent deal ​Primary ​Partnerships YTD in account in FY22
​Offerings ($ Mn) ​Description reference cases wins SME (if any) ($M) (Yes/No)
CX ​Digital Customer Experience ​Hutch, Vodafone, AT&T, ​Verizon, Telstra, Globe, Nikhil ​Multiple ​… ​…
302.2
Cutting across all verticals and Amazon, UPS, Target BT, RIL, Rogers, Bell Pereira
multiple channels Retail, H&M,, Adidas Canada, Tesco

​Service Desk 58.5

​Global Desk / Digital Desk / Next- Target, Aetna ​BJC, Globe, BASF, ​Lawrence Multiple … …
Gen Desk BNSF Sathiaraj

Consulting, Business Transformation through Telstra, MTN, SBSA, Google, Rogers Multiple Multiple … …
13.2
Automation Consulting led Intelligent RMB, VFNZ, Pepsi, Communications
Automation RPA/AI and Analytics UPS
and Analytics

​Back-Office 122.9
F&A, Supply Chain, Procurement, GSK, Essar Oil, Google, Uber ​Multiple Multiple … …
Vertical Back Office, Content Connect Group, Liberty Technologies
Moderation, TEMS, MDM Steel, CSD, AT&T,
Rogers, BASF, Bell
Canada
Artwork & Pack Designn Center, Structured GSK Merck Pradip NA … …
4.0
Management Product labeling Advani

​GIS 5.7
Geo Coding, Point of Interest HERE Technologies HERE Technologies Shyam NA … …
Updation Thumma

​TAC* -
Technical support service for Pulse Secure, Netgear Google Shakheel NA … …
Enterprise and Consumer products Nawaz

​Total 506.5

7
 Please fill for all offerings
relevant to your vertical
BPS: New Offerings maturity
Account Team to fill

Plan to
FY21 Revenue
pursue in
S. N Vertical Key Offerings Partner Target GEOs Key Opportunities Maturity YTD in account
FY22
($M)
(Yes/No)
Digital Lending and Mortgage Enterprise Tiger, Newgen NA, EMEA and APAC ANZ, Jaiz Bank
1 BFS
Soft & Early stage Collections Qualco NA, EMEA and APAC Target Grp, Sant. Bank
New Business as a Service Candela Labs APAC Krunthai AXA Life
2 Insurance
Claims Management as a Service Candela Labs / Newgen APAC TAL Insurance

3 HLS Digital Member Engagement Center Mirketa, Pega NA, EMEA and APAC Aetna
Master Data Management Profisee APAC & EMEA GSK
4 RCPG
Loyalty Management Akeneo APAC & EMEA Target

Digital Front office as a service SCM of SEW NA & EMEA Reg. water auth, Austin
5 E&U
Intelligent AMI Command center hub Esyasoft APAC PP Energy

Control Tower as a Service One Network, Signavio NA, EMEA and APAC Telstra
6 CME
DPA-as-a-Service Celonis + RPA NA, EMEA and APAC AT&T, Telstra

Source to Pay Ivalua NA and EMEA AT&T

7 SCM
Control Tower One Network NA and EMEA Nestle

8 F&A Command Center Reporting Factory - RPA/AI NA and EMEA Carestream Dental

Global Desk Various In-House & Partners NA, EMEA and APAC Superior Energy, Hitachi
9 SD
Digital Desk Various In-House & Partners NA, EMEA and APAC Inspired, Amtrak

8
 Please fill for all offerings
relevant to your vertical
BPS: New offerings (Currently under Development)
Account Team to fill

Plan to pursue in Plan to pursue in

Vertical New Offerings Vertical New Offerings
FY22 (Yes/No) FY22 (Yes/No)
Digital Lending and Mortgage Command Center
Banking and KYC & Client On boarding Finance & Next Gen CFO Suite
Finance Reconciliation as a Service Accounts
Soft & Early stage Collections Digital Credit Management

Claims Management as a Service Global Desk

Insurance
New Business as a Service
Service Desk Digital Desk
Digital Member Engagement Center
Healthcare & Patient Assistance Program NexGen Desk
Life-Sciences
Digital Patient Contact Center Analytics & Insights
Media and
Master Data Management Entertainment Metadata Services
Retail & CPG Loyalty Management
Product Information Management (DPA) as a Service

Digital Front office as a service Next Gen Service Management

Smart Collections
Next Gen Service Fulfilment
Agile Business Process exceptions
Energy & management
Utilities Next Gen Service Assurance
Intelligent AMI Command center HUB
CME
Smart Home service Control Tower as a Service
Digital Meter to Cash as a service
Touch less Order to Activate
Source to Pay
Supply Chain Control Tower
Fiber Roll out Support
Management
Warranty Management Migration as a Service

9
 ​RCG

​Competency offerings
 BPS
Agenda  D&A

 ESRM

 ICS

 IES

10
D&A: Offering / service catalogue deep-dive (current and future)
Account Team to fill

​FY20 actual ​FY25

aspiration ​FY21 Revenue YTD P
​ lan to pursue in
​Offerings ($ Mn) ($ Mn) ​Description of solution ​Partnerships in account ($M) FY22 (Yes/No)
​Data on Cloud 20 82 ​Data modernization to cloud ​Microsoft Azure, GCP, ​… ​…
and Analytics services , IP Snowflake, AWS, IBM,
Solutions Mobilize.net

​Data Value 120 489 ​Data Migration, Data Quality, ​Informatica, Erwin, ​… ​…
Management Data Governance, Denodo, K2View, Reltio,
Virtualisation etc. Talend, Collibra, Hitachi
​Existing
offerings ​Big-Data Analytics ​Big-data analytics – On Cloudera, Marklogic, … …
36 147
premise or Cloud Streamsets, Elastic,
Neo4J, MongoDB, VoltDB

​Data Visualisation 25 102 ​Data visitation and Qlik, Micro Strategy, … …

Conversational Analytics, Self- Tableau, ThoughtSpot,
service Analytics Power BI

​Advanced 46 143 ​Predictive and Prescriptive SAS, Splunk … …

Analytics Analytics. Insights from data

​New ​Conversational AI 6 50 ​Virtual Assistants, Speech Smartek21, Avaamo, … …

offerings Analytics, Voice services Creative Virtual

​Cognitive 9 50 ​Computer vision, NLP/Text H2O, Dataiku, Databricks, … …

Solutions Analytics Industry solutions Cognitive Scale

​Total 262 1068

11
D&A: Data and AI – Services Pyramid

Vision and Strategy

​Data and AI
​Consulting Services
Value, Insights
and Knowledge
​Virtual
​Intelligent ​Smart ​Vision,
Assistance &
Process Insights Voice &
Conversational
Automation (ML/DL/RL) Text Services
AI

Data
​Data ​Data Quality & Management
​Meta Data ​Data Migration
Anonymization Data Monetization
Management Services
Services Services

​Big Data ​Cloud ​Data Science ​Visualization

Foundational
Services

McKinsey & Company 12

D&A: Data and AI - Services Catalogue
Account Team to fill
​Plan to ​Plan to ​Plan to
pursue in pursue in pursue in
FY22 FY22 FY22
(Yes/No) (Yes/No) (Yes/No)

​Data Value Management ​Data on Cloud (Prashant) ​… ​Cognitive Solutions (Ananda) ​…

(Monica) ​Architecture and Consulting ​… ​Advanced Analytics ​…
​Consulting and Data Strategy ​… ​Cloud Data Platform migration ​
… ​Computer Vision ​…
​Platform selection Services ​… ​Cloud Data Platform build ​… ​Text Analytics and NLP ​…
​Data Migration ​… ​DevOps and Support ​
… ​Speech Analytics ​…
​Data Quality Management ​
… ​Video Analytics ​…
​Data Governance services ​… ​Data Annotation and Labeling ​…
​Big-Data Analytics (Chandu) ​…
​Master Data Management ​… ​GAiA solutions ​…
​Consulting services ​…
​Data Virtualization ​…
​Data Platform Selection, Setup/Admin ​…
​Data Anonymization ​…
​Data Lake and Analytics ​…
​UDMF solutions ​… ​Conversational AI (Vikram) ​…
​Data Hub/Streaming Data Solutions ​
…
​DataOps, Testing and Data Validation ​…
​Managed services ​…
​Data Visualization (Ram) ​…
​IP/Solutions (Kalyan) ​…
​ onsulting and Assessments
C ​…
​iDecisions ​…
​Migration services ​… ​Data Modernization (Raghu) ​…
​…
​SCM Analytics
​Visualization/Dashboard Dev ​… ​Consulting and Assessment ​…
​InfoWise solutions ​…
​Managed services ​… ​E2E Data architecture ​…
​Platform selection ​… ​ETL/ EDW/ Data Modeling ​…
​Large deals - E2E Integration ​… ​Data & AI Consulting ​…
(KT/Mukund)

​Data Annotation Services ​…

(Mukund)

13
D&A: Data and AI - Products and Technologies
Account Team to fill
​Plan to ​Plan to ​Plan to
pursue in pursue in pursue in
FY22 FY22 FY22
(Yes/No) (Yes/No) (Yes/No)

​Data Value Management ​… ​Data on Cloud (Prashant) ​… ​Conversational AI (Vikram) ​…

(Monica) ​Microsoft Azure ​… ​Microsoft Azure ​…
​Collibra, Erwin ​… ​GCP ​
… ​Google Dialog Flow ​…
​Denodo, K2View ​… ​Snowflake ​… ​IBM Watson ​
…
​Reltio, Talend ​… ​AWS ​… ​Smartek21 ​…
​Hitachi ​… ​IBM CP4D ​… ​Avaamo ​…
​Informatica ​… ​Infoworks ​… ​Creative Virtual ​…
​Microfocus ​… ​Mobilize.net ​… ​LogMeIn Bold 360 ​…
​UDMF ​… ​Yellow Messenger ​…
​LivePerson ​
…
​Big-Data Analytics (Chandu) ​… ​UniPhore ​…
​Data Visualization (Ram) ​… ​Cloudera (HDP, CDH, CDP) ​…
​Tableau ​… ​Marklogic, StreamSets, Kafka ​…
​Qlikview ​… ​Big Data - AWS, Azure, GCP ​… ​Cognitive Solutions (Mukund) ​…

​Power BI ​
… ​… ​Micosoft Azure ​…
​Splunk, Elastic, Solr
​ThoughtSpot ​… ​… ​GCP ​…
​Data Stax - Cassandra
​AWS ​…
​MicroStrategy ​… ​Neo4J ​…
​IBM CP4D/Watson ​…
​Mongo DB ​…
​Open-source Libraries ​…
​ ertica
V ​…
I​P/Solutions (Kalyan) ​… ​H2O.ai ​…
​VoltDB ​…
​… ​Dataiku ​…
​iDecisions
​… ​Databricks ​…
​SCM Analytics
​… ​Cognitive Scale ​…
​InfoWise solutions
​GAIA ​…

14
 ​RCG

​Competency offerings
 BPS
Agenda  D&A

 ESRM

 ICS

 IES

15
ESRM: Offering / service catalogue deep-dive (current and future)
Account Team to fill
​ Y25
F ​ lan to
P
​FY20 actual aspiration ​FY21 Revenue pursue in
​TechM right to win YTD in account FY22
​Offerings ($ Mn) ($ Mn) ​Description of solution (e.g., partnerships, talent etc.) ($M) (Yes/No)
​Identity and Access ~22 80 ​Execution and implementation of ​SailPoint, Savyant, OKTA, MS Azure ​… ​…
Management products from partners AD, CyberArk, Thycotic, SAP/Gigy,
Ilantus, CA, Oralce, IBM
​Network Perimeter ~28 80 ​Assessment of vulnerabilities in the Cisco, PA, Fortinet, Checkpoint, … …
Security network. 10% consultative, 40% PulseSecure, Radware, F5, Zscalar,
implementation, 50% managed Imparva (NGFW, IPS, WSG,
​Existing security GSLB/ADC)
offerings
​SIEM SOC ~10 70 Advanced Threat Analytics – IBM Qradar, MF ArcSight, RSA … …
Security Incident Response Mngt Netwitness, AT&T Alien Vault,
Securonix, Seceon, CyberForza
​AppSec, Data Privacy ~22 70 Application Security, Data Thales, Mentis, Gemalto, DISA, IBM, … …
& Protection Discovery, Risk Prioritization, Symantec, McAfee, CipherTrust,
Anonymization & Encryption Vormetric, Seclore, eMudra, Nexus
​Cloud Security ~9 50 Cloud Migration Strategy - Risk Azure, AWS, GCP, PortShift, MS, … …
Based Cloud Sec Arch Design Build Avocado, Cisco, IBM, VMWare,
​Container / Cloud Container & Microservices TrendMicro, Qualys, IBM/RedHat, … …
​New 20
Microservices Security Arch & Infra Security Design & Build Cisco/PortShift, FireEye, SysDig
offerings
​Risk Quantification & 20 Red Teaming & VA / PT Secure MaxSure, Lucidius, Rapid7, Tenable, … …
Cyber Strategy Plan SDLC, SecDevOps AppDynamics, AppScan, Tools from
out Open Source Repository

​Total 114 490

Incl. Bought Outs ~ 23 100

16
 ​RCG

​Competency offerings
 BPS

 D&A
Agenda
 ESRM

 ICS

— Cloud

 IES

17
ICS: Existing offering / service catalogue
Account Team to fill
​Plan to
​FY20 actual ​Marquee ​FY21 Revenue pursue in
reference ​Recent deal ​Partnerships YTD in account FY22
​Offerings ($ Mn) ​Description cases wins ​Primary SME(s) (if any) ($M) (Yes/No)
​Total 125 ​IT Asset ownership Prudential Prudential Venkat K … …
Outsourcing
​Tech Transformation Jackson Jackson Gyani .
Services
(TOS) ​Application operations
​Infra operations
​Tooling operations

​Digital 180 ​Infra Operations AT&T ​Corning Suranjan P … …

Operations
​Tools support GE ​Integris Health Ananth R
Management
(DxOM) ​Application support VHA ​Ahlstrom-Munksjo Apoorv K
​Service Desk Mubadala ​BJC Health Umesh P
operations
MAF Group Partha T
​End user support
DMAT..
​DC operations
​Network operations

​Digital 35 ​Desktop as a services Aetna ING Mohanrajith V VMware … …

Workspace
​End user operations Amlin Jagapathi R Citrix
(DxW)
​WaaS BJC Health.. Sriraj Dell
​End user Microsoft.
transformation

18
ICS: Existing offering / service catalogue ……. contd
Account Team to fill
​Plan to
​FY20 actual ​Marquee ​FY21 Revenue pursue in
reference ​Recent deal ​Partnerships YTD in account FY22
​Offerings ($ Mn) ​Description cases wins ​Primary SME(s) (if any) ($M) (Yes/No)
​DC & Tools 110 ​DC Transformation SBI LIC Sanjay Shah Dell-EMC … …
​Hyperconverged infra Orange UBI Ravindra Shinde HPE
​ITSM / ITOM tools Boeing HAL Arunkumar ServiceNow
Tirumala.
​Private Cloud (on TAL Dubai Municipality BMC
prem)
Vodafone Group Etisalat Microfocus

​Public Cloud 110 ​Infra-as-a-Service GE ​AT&T Shabbir AWS … …

(IaaS)
Boeing ​Prudential Madhusudhan Vasu MS Azure
​Cloud Migration
MacMillan ​ING Mrinal Goswami Google Cloud
​Cloud Operations
ATT ​Standard Kumar B IBM
​Cloud Transformation Chartered
Shree Deen Oracle
​O365 & Teams ​BFL
migration

​Enterprise 35 ​DC Networking MLC .Exxaro Mrinmoy Majumdar Cisco … …

Network
​Campus Networks Exxaro.. Ravi Mummaleti HPE Aruba
Services
​eLTE rollouts TAL Juniper
​LAN/WAN Huawei.
transformation

19
ICS: New offering / service catalogue
Account Team to fill
​Plan to
​FY20 actual ​Marquee ​FY21 Revenue pursue in
reference ​Recent deal ​Partnerships YTD in account FY22
​Offerings ($ Mn) ​Description cases wins ​Primary SME(s) (if any) ($M) (Yes/No)
​Divestitures / 30 ​The Platform is for Solenis Cynosure Vikram K … … …
CarveOuts Private Equity Market
Carestream Dental Hemlock
and M&A Space
Hemlock Quorum
​The solution is to Carve
Semiconductor
the IT infrastructure ,
Transform and Run Quorum
​The Platform for PE to
leverage for its portfolio
Companies

​Cloud 10 ​Infrastructure as code Juniper Sahil Bhatia Carbonite, … …

packages / Datadog, Cloud
​Continuous cost Roche Shabbir
Platforms Health (VMWare
optimization
Singtel Madhusudhan Vasu Company),
​AI and cloud analytics CloudCheckr, Tidal
Rackspace Mrinal Goswami
migrations
​Cloud Application
Ramanan Veeranan
integration Corent, Carbonite,
Cloud Endure
Centilytics,
Embotics, CloudFx,
Rubrik

20
 ​RCG

​Competency offerings
 BPS

 D&A
Agenda
 ESRM

 ICS

— Cloud

 IES

21
Cloud: Current scale and key service offerings
Account Team to fill

​FY20 ​FY21 Revenue ​Plan to pursue

actual ​Marquee reference YTD in account in FY22
​Offerings ($ Mn) ​Description cases ​Primary SME ($M) (Yes/No)
​Cloud strategy & roadmap 5 ​Defining and creating a business aligned ​Boeing, B&W - AWS ​Palani Saravanan ​… ​…
cloud strategy

​DC modernization ​Creating adaptive infra and unlock it as- ​

… ​
…
and hybrid multi-cloud a-service with mPAC
61
​Infra, app and data migration Faster migration of applications to Cloud GE, NextEra Energy - Prasanna … …
with MAC toolkit AWS. Raghavendran

​Infrastructure as code Automated infra deployment in AWS Macmillan, GE-AWS. Sakthivel … …

cloud platform for PIM Natarajan
30
​Continuous cost optimization Integrated service delivery model for Juniper, Telia Denmark- Palani Saravanan … …
lower cost spend (iCOPS) GCP.

​Cloud app modernization, App modernization using PASSPORT Dow Jones, Suez Water- Aravinda Kishore … …
migration NXT and LCaaS AWS. Veolia -GCP.

​AI and cloud analytics 23 Data Lake analytics, DWH and BI Scotia Aravinda Kishore … …

​Cloud Application integration Enable digital transformation experience . Genentech-GCP. Aravinda Kishore … …

​Industry specific (cloud hosting) 10

​Total 129

​Enterprise Cloud apps and Data on Cloud are separate practices outside of current Cloud CBU

22
 ​RCG

​Competency offerings
 BPS
Agenda  D&A

 ESRM

 ICS

 IES

23
IES: Existing offering / service catalogue
Account Team to fill
​FY20 actual ​FY21 Revenue ​Plan to pursue
​Marquee reference ​Recent ​Partnerships YTD in account in FY22
​Offerings ($ Mn) ​Description cases deal wins ​Primary SME (if any) ($M) (Yes/No)
​Automotive Embedded SW – Dev & 23 ​.. ZFTRW / Hitachi / Continental / ​Veoneer, Nagesh Shenoy ​Yes ​… ​…
Validation Veoneer Honda
​E2E Vehicle Integration IC/EV 217 ​.. ​SKODA / Navistar / Bentley / Social Mobility Shrikant K ​Yes ​… ​…
Social Mobility
Digital & IOT Offerings for Enterprise/ 65 .. Vodafone / Nokia / AT&T / AT&T, Nparks, Gowthaman/ Theij Yes … …
Telco/ Smart cities Verizon / GSK / Kanpur SC. GE Avio / Ruchi B
​E2E Device Engg solution development 28 .. HMD, Foxconn, MSIL Foxconn Rajesha Yes … …
& validation
​Device Certification & Field Testing 37 .. Qualcomm / Intel / Telit / Apple, FB, Qasim Abbas Yes … …
services Google / Apple / Motorola / HMD One Plus
​Engineering design for transportation – 64 .. Bombardier / Airbus / Alstom / Hitachi Rail Nagendra .. … …
Dev & Validation SAAB
​Engineering design for industrial – Dev 53 .. Nidec / Parker / Schnidier / SBD, Jayasimha C .. … …
& validation Honeywell Honeywell
​Engg. Design for medical electronics – 4 .. Terumo / GE Healthcare / Cochlear, Anoop M P .. … …
Dev & Validation Medtronics / AGFA Terumo,AGFA
​Telecom product engg. Services 31 .. CISCO / Affrimed / Intel / Intel Sanyasi Rao Yes … …
( Wireless, Wireline, optical and Qualcomm
Datacom)
​GIS Services for Telco and enterprise 12 .. Telstra/ BT / SLA BT Venkata Yes … …
Katragadda
​ISV Product Development, testing and 114 .. IBM, Google, Microsoft .. … …
support

​Chip Design Services 22 Intel, AMD

​Others 2 Chevron

Total 672

24