Chapter 11

Working with Project People

The objectives of this Chapter:

 Forming a project team

 Managing project conflicts
 Dealing with project stakeholders
 Using project management powers

1
 Understanding the life cycle of a typical project team

Project teams have a natural process they go

through to become cohesive.
The process consists of four distinct phases,
which, if you watch closely, you can see (or just
check out Figure 11-1):

1. Forming
2. Storming
3. Norming
4. Performing
2
Project Team

3
Project Team

4
Group Performance

5
Group Performance

6
Measures to reduce the disadvantages of group decision making

7
Leadership

8
Leadership

9
How to measure Leadership style

10
 Making a team out of a group of people
The transition from individual to team member rarely occurs at the same time
for any two people. It is, however, often accompanied by a number of things:

 A belief that everyone is working toward a common goal.

 A feeling that the goal everyone is working toward is worthwhile.

 The creation of trust among members of the team. The members feel as if
it is okay to speak out and be noticed.

 An acceptance of responsibility. Members realize that if the goal (to

complete the project) is to be accomplished, everyone must contribute.

11
Figure 11-2: Stakeholder influence wanes as the project nears completion

12
 Dealing with project team members

Here are some conflict resolution do’s and don’ts to consider when you have this meeting:

Do make sure to address each and every concern that was expressed to you.

 Don’t let things get emotional. Let the parties cool down, and don’t let them rehash the issue in this
meeting.

 Do clearly state the reason why you elected to go with the solution that you did.

 Don’t let the parties walk out of your office before you tell them that you understand that they may not be
pleased with the decision. Reiterate that it’s the best decision and that they need to accept it for now.

 Do make sure that the parties understand that they need to let things go and get back to work.

 Do make certain that the team members leave knowing that when another conflict comes up, you will listen
to it openly and objectively and make the right decision again.
13
How Project Leader can encourage effective group working and decision making

14
How Project Leader can encourage effective group working and decision making

15
Recruitment Process

16
Recruitment Process

17
Expectancy Theory of Motivation

18
Oldham-Hackman Job Characteristics Model

19
Methods of Improving Motivation

20
Conclusion

21