Interaction with CEO Club Advisors

April 2020

HDFC ERGO General Insurance Company Limited

 Ritesh Kumar
MD &CEO

Anuj Tyagi
Interaction with the Chief Business Officer

CEO Club Advisors Parthanil Ghosh

President – Motor SBU

Sanjay Kaw
President - Commercial

2
 Don’t
Don’t need
need this
this page
page

Agenda

Logo
Logo to
to be
be
updated
updated from
from
production
production

​ Industry ​ Where we ​ FY 20 ​COVID-19 info ​ Managing ​ Q&A Session

Perspective stand Business & our response Business in
update COVID-19

​Ritesh Kumar ​ Anuj Tyagi ​Parthanil Ghosh

HDFC ERGO General Insurance Company Limited

 THANK YOU!
YOU ARE TRUE ANGELS FOR OUR CUSTOMERS

4
 Input
Input from
from Suresh
Suresh awaited
awaited

XXX% Xxx%

% OF TOTAL % OF TOTAL
AGENT BASE BUSINESS

THANK YOU!
5
WE HOPE YOU & YOUR FAMILY ARE SAFE
PLEASE TAKE ALL NECESSARY PRECAUTIONS
6
 Currently Updated on Apr 7 2020
Currently keeping
keeping this
this and
and next
next as
as 22
seperate
seperate slides
slides

China is getting back to speed...

Will
Will ask
ask production
production for
for 11 version
version where
where
To they
they combine this and next slide
combine this and next slide
To be
be productionized
productionized into
into HDFC
HDFC format
format

98.6% 98% ~76%

of major industrial companies of agricultural material of SME1

resumed operations enterprises resumed operations resumed operations
(by Mar 28) (by Apr 3) (by Mar 28)

930 ~85% ~83% ~82%

Chinese and foreign airlines' all-cargo recovery of recovery of recovery of

international flights per week, CLOSE TO coal consumption congestion delay2 property transaction
pre-pandemic levels (by Apr 7) (by Apr 6) (by Apr 3)

1. SME = small and medium-sized enterprises

2. Congestion Delay measures the degree of urban traffic congestion, defined as the gap between urban residents average actual travel time vs. free flow travel time
Note: "recovery" defined as consumption of 2020 vs. 2019, based on the same weekdays relative to Chinese New Year; calculation based on 5-day average to avoid fluctuation
Source: WIND, PRC State Council, lit research HDFC ERGO General Insurance Company Limited
 Updated on Apr 7 2020

To
To be
be productionized
productionized into
into HDFC
HDFC format
format
...though not fully back to normal

~54% ~50% ~35% 42% ~39%

recovery of recovery of department recovery of service recovery of daily recovery of visits to

metro passengers1 store sales2 industry sales2 flights in Mar domestic attractions
(by Apr 6) (by Mar 27) (restaurant, hotel, during Apr Qingming
household mgmt. service) holiday2
(by Mar 27)

1. Public transport system in Wuhan, the center of coronavirus pandemic, has resumed on Mar 28 to normal after a two-month coronavirus lockdown; "recovery" defined as consumption of 2020 vs. 2019,
based on the same weekdays relative to Chinese New Year; calculation based on 5-day average to avoid fluctuation
2. "recovery" defined as consumption in 2020 vs. same time in 2019, data from State Council & Ministry of Culture and Tourism
3. "recovery" defined as Mar vs. pre-pandemic level, data from CAAC
Source: WIND, State Council, Civil Aviation Administration of China (CAAC), lit research
HDFC ERGO General Insurance Company Limited
Format
Format to
to be
be productionized
productionized

We HDFC ERGO & Apollo Munich combined entity

We don’t
don’t need
need so
so much
much data.
data.
Need
closing in on 2nd position in private sector
Need following
following in
-- Industry
Industry growth
-- Industry
in big
big bubbles:
growth rate
bubbles:
rate for
for FY20
FY20 and
and for
for march'20
march'20
Industry GWP
GWP as
as of
of FY20
FY20
-- HEGI
HEGI market
market share
share
-- Combined
Combined entity
entity market
market share
share
• Industry growth at 11.3%; share of pvt. Growth Rate
-8% 16% 9.5% 14%
in FY20(%)
insurers (incl. SAHIs) increases from
54.7% to 55.8%

• HDFC ERGO FY20 growth stands at 8%, GDP in '000CR

13 13
(FY20) 12
Retail Business grew by 11%
8
• Combined entity has a strong retail
franchise - 4.8%* market share in Motor ICICI Bajaj Allianz Combined IFCC Tokio
Lombard Entity
and 11.3%* market share in Retail Health
Market 7.0% 6.8% 6.2% 4.2%
Share (%)

HDFC ERGO General Insurance Company Limited 9

FY20 Agency
GWP Growth
​Despite COVID-19 outbreak
39%

10
Format
Format to
to be
be productionized
productionized

We are growing stronger every year

+36%

23
17
Total No. of 13
Agents ('000)

FY18 FY19 FY20

No. of
Transacting xx 6.8% xx
Agents

HDFC ERGO General Insurance Company Limited 11

Actions taken in
response to COVID-19
• First to provide cover to Advisors & families
against COVID-19
• PIE locking limit extended for hassle free
business log-in
• Renewal and Roll-over inspection waived off

• Health Q-4 contest extended till 15th May

w/o any addition of Target

HDFC ERGO General Insurance Company Limited 12

Going Digital during
the pandemic
• 3000+ employees enabled to fully WFH,
over 700+ machines configured
• Digital tools enabled for policy & claim
servicing helping service customers
• 3000+ agents trained & provided online
certification for products
• Sales enabled to manage renewal using
mobile sales portal OvalLite

HDFC ERGO General Insurance Company Limited

Actions taken in
response to COVID-19
• Sales team enabled to call customers in
absence of call centres
• Frequency of SMS to customers increased
to ensure renewals aren't lost
• Sales managers can now send customized
renewal links to customers via OvalLite
• Grace period increased for renewals as
well as cheques in transit

HDFC ERGO General Insurance Company Limited 14

Must evolve to work in
a new digital world Poster
Poster to
to be
be updated
updated

• 100% sourcing digitally. No Cheques

accepted, with certain exceptions
• 10500+ agents called to check on well
being
• Daily updates from team on business
opportunities
• Training on digital mode of premium
collection

HDFC ERGO General Insurance Company Limited 15

Update on Marshall's
Program Poster
Poster to
to be
be updated
updated

• Marshals criterion relaxed due to COVID for

FY 20 & FY21
• NB growth requirement of 10% replaced by
NB de-growth of 10%
• RR requirement reduced by 5% for both
health (now 80%) & private car (now 60%)
• More than one convention ticket can be
monetized. Reward points will also be
monetized

HDFC ERGO General Insurance Company Limited 16

Levers in place to manage business
These
These points
points have
have come
come from
from Suresh,
Suresh, need
need
clarification
clarification
• Functionality developed to send SMS/ mail to all customers by sales team for supporting
All
All points
points to
to be
be updated
updated post
post that
that
agents
• Motor Quarterly Incentive Scheme [Compliance angle]
Too
Too verbose
verbose as
as of
of now
now
• Exploring Advance payments

• SME Product Training over 25 Zoom & Webex Calls covering more than 1000 Channel
partners
• Swift quote issuance facility through SME Raters for Property, Liability for ease of
sourcing business

HDFC ERGO General Insurance Company Limited 17

We are all preparing for a new world, and will
continue to empower our agents

With zero compromise on service

More Instant More Distance More Digital

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We are monitoring
the situation closely

We will take steps that are always

in best interest of our Customers
and Advisors

HDFC ERGO General Insurance Company Limited 19

THANK YOU

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