CHANGE

Fr.Michael John, SJ
 four levels of every organization…

Easiest Short term

Physical
(processes, tools,
Ability to influence or change

Durability of the change

and structures)

Infrastructure
(management systems,
measurements and rewards)

Behavioral
(what groups and individuals do)

Most difficult Long term

Cultural
(values, beliefs and norms)
 Journey Through Change
stability

01. Comfort 02. fear, anger

and control & resistance

Looking back Looking forward

03. enquiry, 04. learning,

experimentation acceptance &
& discovery commitment

chaos
 What People Often Feel

I’m safe
01. Comfort and I’m in control
control
I’m satisfied
I’m doing fine
I’m being recognized
I’m working hard…..
Hey, everything’s cool
 What People Often Feel

I’m anxious
I’m not in control

02. fear, anger & I’m angry and upset

resistance I’m worried about …..

I’m not appreciated
I’m frustrated
Hey, everything’s in chaos
 What People Often Feel

I’m challenged
I’m hopeful
03. enquiry, I’m dizzy from all the ….
experimentation
& discovery I’m encouraged
I’m searching for …..
I’m excited
Hey, progress is being
made….
 What People Often Feel

I’m feeling better

I’m relieved
04. learning,
acceptance & I’m encouraged
commitment I’m confident
I’m satisfied
I’m energized again
Hey, we made it!
 Change Process

First work on changing how people Change of

think about their job  Thought
EDUCATION
Change of
Behavior

The Five On-

Going Elements
of a Change
Process

Change of Change of
Destiny Habits

Reshape the
Change of
Personality organization through
people
Sustain and Stabilize Changes
 Quality Management
Principle - Leadership

Leaders establish unity of

purpose, direction, and the
internal environment of the
organization. They create the
environment in which people
can become fully involved in
achieving the organization’s
objectives.
 Management Vs.
Leadership

Management: Efficiency in climbing the

ladder of success for the organization

Leadership: Making sure the ladder is

leaning against the right wall!
 Management Vs.
Leadership
Management Leadership

Planning and Organizing Defining/Communicating the Mission

Defining Roles and Responsibilities

Defining/Communicating Policies Aligning Resources

Problem Solving Creating Teams/Coalitions

Hiring and Firing Driving Radical Changes

Controlling Operations Establishing New Rewards

Meeting Short-term Results Promoting Values and Beliefs

Maintaining Stability and Order Inspiring and Motivating