CONSUMER

PROTECTION ACT,
1986
Kushlesh Kumar
Roll no-33
 OBJECTIVES OF CONSUMER
PROTECTION ACT

• Protect from hazard to health & safety.

• Promote & protect economic interests.
• Provide adequate information.
• Consumer education.
 THE CONSUMER PROTECTION ACT,
1986 (ACT)

Amendments

 Amendments in the year 1993

 Amendments in the year 2002

 WHO IS A CONSUMER?

 Two kinds of consumer under the Act

 Consumer of goods
 buys or agrees to buy goods
 any user of such goods

 Consumer of services
 hires or avails any services
 any beneficiary of such service
 CONSUMERS NEED PROTECTION
AGAINST

 Unfair trade practice

 Restrictive trade practice

 Defects

 Deficiencies
CONSUMERS NEED PROTECTION
AGAINST

UNFAIR TRADE PRACTICE

 Adopting unfair methods to promote sale, use or
supply of goods or services e.g.
 Misleading public about price.
 Charging above MRP printed.
 Misleading public about another’s goods or services.
 Offering misleading warranty or guarantee.
CONSUMERS NEED PROTECTION
AGAINST
RESTRICTIVE TRADE PRACTICE
• Depriving consumers of free choice, fair competition.
• Supplying only to particular distributors or on
condition of sale only within a territory.
• Delaying in supplying goods/services leading to rise
in price.
• Requiring a consumer to buy/hire any goods or
services as a pre-condition for buying/hiring other
goods or services.
 CONSUMERS NEED PROTECTION
AGAINST

 DEFECTS
 Any fault, imperfection or shortcoming in the
quality, quantity, purity or standard which is
required to be maintained by or under any law for
the time being in force or under any contract
express or implied or as is claimed by the trader in
any manner whatsoever in relation to any goods.
DEFICIENCY
 Any fault, imperfection, shortcoming or inadequacy
in the quality, nature and manner of performance
which is required to be maintained by or under any
law for the time being in force or has been
undertaken to be performed by a person in
pursuance of a contract or otherwise in relation to
any service.
 CONSUMER'S RIGHTS

• Right to safety against hazardous goods and services

• Right to be informed about quality, quantity, purity,
standard, price
• Right to choose from a variety at competitive prices
• Right to be heard
• Right to consumer education
 FORUM & JURISDICTION
 Consumer Disputes Redressal Forums (District Forum)
 Claims less than or equal Rs.20 lacs.


Consumer Disputes Redressal Commissions (State
Commission)
 Claim more than Rs.20 lacs & less than Rs.1 crore.
 National Consumer Disputes Redressal Commission
(National Commission)
Claim equal to Rs.1 crore.
 RELIEFS

 Relief
 Removal of defects in goods or deficiency in services.
 Replacement of defective goods.
 Refund against defective goods or deficient services.
 Compensation.
 Prohibition on sale of hazardous goods.
 REQUISTIES OF A COMPLAINT

 Who can file a complaint

 Where to file a complaint

 How to file a complaint

 What constitutes a complaint?

 Procedure for filing the appeal

 ESSENTIAL INFORMATION IN THE
APPLICATION
 Name and full address of complainant.
 Name and full address of opposite party.
 Description of goods and services.
 Quality and quantity.
 Price.
 Date & proof of purchase.
 THANK YOU

Source:-
icai.org/icairoot/members/courses/pps/Consumer%20Protecti
on%20Act,%201986.ppt