Problem Solving

and Decision
Making
A C I C
By the end of this session we will be able to:

1- Determine what is the problem

2- Define root cause of problem

3- define tools and techniques to solve the problem

What is a Problem?

}
Events SHOULD

Deviation
Y ACTUAL
SHOULD + ACTUAL =
PROBLE
M
How people act with problems ?

fight? uu
Sfreeze? Flight?
W
Logical
T
thinking
 1 Identify The Real Problem

Problem
Solving 2 Generate Possible Solution

Techniques
3 Selecting the Best Solution
1 Identify The Real Problem

What’s causing the Problem?

 1 Identify The Real Problem

1st List your problems

2nd Priority your problems
3rd Watch the result
 2 Generate Possible Solution

- Brainstorming
- Mind mapping
- Decision tree
- Boost your creativity
- Use two parts of brain
3 Selecting the Best Solution

Define Objectives

Choose Best
Classify Objectives
Alternative

Evaluate
Alternatives
against Objectives
 A- Define Objectives
Specify the objectives:
Derived from two general areas:
 Results – What is to be accomplished?
 Resources – What are the resource limits
within which I must stay?
Objectives
- Low Cost
- Appearance
- Easy Service
- Durability
-Spare parts
 Classify Objectives
All objectives listed under two headings:
 MUSTS: limits that cannot be violated
 WANTS: express relative desirability
Objectives
MUSTS
- Cost
-Appearance
WANTS
-Easy Service
- Durability
-Spare Parts
Evaluate Alternative against objectives & choose
Objectives Toyota BMW Honda
MUSTS
-Low Cost

-Appearance
WANTS
Weight Score Weight*Score Score Weight*Score

-Easy Service 2 8 16 5 10
- Durability 3 9 27 9 27
-Spare Parts 4 7 28 5 20

TOTAL 71 57