Professional Documents
Culture Documents
Present 1
Present 1
ELATIONSHIP
MANAGEMENT SYSTEM
• The Operator will generate ticket for the customer for the
problem or providing service.
• Login / Logout
• Change his Password
• Add/Manage employee
• Manage customers
• Generate Ticket
• Track the employees
• Register complaints
• Generate Reports
• Print invoice
• Login / Logout
• Change own Password
• View Assigned Task
• Generate invoice
• Collect payment
• Update Status
CRM AND EMPLOYEE TRACKING SYSTEM
Customer
• Login / Logout
• Change his Password
• Registration
• Give FeedBack
• Receive emails
• Receive invoice
• Register queries
• View
CRM AND EMPLOYEE Query
TRACKING status
SYSTEM
Hardware Requirement
HDD : 40 GB or Higher
for client
web browser
Operation System
Microsoft Windows 8.1
• Id
Location_mst • Name
• Email_id
• Username
• Password
• location_id
• Emp_id State_mst
• location_date
• Location_time • State_id
• Latititde • State_name
• longitute
CRM AND EMPLOYEE TRACKING SYSTEM
Database
Document_mst
Customer_mst • Doc_Id
• Doc_Name
•
•
Cust_Id Query_mst
Cust_Name
• Cust_Address
• State_id
• City_id • query_id
• Cust_mobile • Cust_id
• Cust_email • emptype_id
• Cust_password • Query
CRM AND EMPLOYEE TRACKING SYSTEM
Database
Status_mst
ticket_mst • Status_Id
• Status_Name
• Tick_id
• Emptype_id
• Ciust_id
invoice_mst
• emp_id
• Status_Id •
•
Invoice_id
Tick_id
• Assign_date •
•
Emp_id
Total_amt
• Assign_time • Rec_amt
• AND
CRM query
EMPLOYEE TRACKING SYSTEM
Database
Employee_mst
Emptype_mst
• Emp_Id
• Emptype_id
• Emptype_id • Emp_Name
• Emptype_name • Emp_Address
• Emp_Dob
• Emp_Phone
City_mst
• Emp_Mobile
• Emp_Email
• City_id
• State_id • Emp_Photo
• City_name • Emp_password
CRM AND EMPLOYEE TRACKING SYSTEM
Activity Diagram of AdminAdmin Main Page (Login)
Manage Customer
Add Customer
Edit/Delete
Manage Employee
Add Employee
Edit/Delete
Generate Tickets
View Tickets
Manage Invoice
Vew collection
View invoice
Manage profile
View Profile
Update Profile
Manage Status
Update status
Customer
Manage Invoice
Generate invoice
View invoice
Manage Customer
Manager Employee
Manage Invoice
Admin
Generate Reports
View Location
Logout
Manage Profile
Manage Profile
Manage Invoice
Manage Invoice
Employee
Manage Status
Logout
Update Profile
Give Feedback
Customer
View
Information
Logout