Enriching Skills

Email Etiquettes
CENTER OF EXCELLENCE
SOFCON

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 Drafting an E-Mail Enriching Skills

What is the purpose to write an email?

How to draft one of these essential
modern business communications?

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 Drafting an E-Mail Enriching Skills

Address your email to the right people

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 Drafting an E-Mail Enriching Skills

In modern email, the subject line is

also all-important.
In many cases, the subject line of the
email is more than just an optional title
line.
It helps professionals to more
efficiently answer their emails when
they have some basic reference items
in the subject line.
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 Drafting an E-Mail Enriching Skills

◦ Some sources consider a blank subject line a

breach of Internet etiquette, so be sure to
include some of the relevant details in the
subject line.
◦ Avoid improperly casual subject lines. Some
email writers are notorious for jokey, vague or
even slightly illiterate subject lines. Make
your subject line professional and focused on
the issue at hand.

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 Drafting an E-Mail Enriching Skills

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 Drafting an E-Mail Enriching Skills

Include your own contact information. Before

drafting your email, make sure you have the
right response email and other attributes set
correctly, including your name as it appears on
the outgoing email.

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 Drafting an E-Mail Enriching Skills

Address specific issues. In your email,

write clearly and concisely to address the
issues that you have and how you want to
move forward.

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 Drafting an E-Mail Enriching Skills

 Do a final edit. Look over the email for any major

issues before sending it.
 Catch spelling, grammar and punctuation mistakes.
Your final edit is a time to fix any embarrassing
mistakes like typos that make your email look bad.
 Assess the email for appropriate tone and style.
Again, too casual can be bad. Sending emails that
emote excessively can also hurt your success when
contacting a human resources department. Keep your
tone even and consistent, as well as calm.

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 Drafting an E-Mail Enriching Skills

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 E-Mail Etiquettes Enriching Skills

Understand the difference between “To” and “CC”

People you include in the “BCC” field will not be
visible to others
Keep messages brief and to the point
Don’t discuss multiple subjects in a single
message
Reply in a timely manner
Be mindful of your tone
Sarcasm is especially dangerous

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 E-Mail Etiquettes Enriching Skills

Don’t use e-mail to criticize others

Don’t reply in anger
Don’t overuse “reply to all”
Don’t forward chain letters
Don’t overuse the “high priority” flag
Don’t write in ALL CAPS
Don’t send or forward emails containing libelous,
defamatory, offensive, racist or obscene remarks
Remember that company e-mail isn’t private

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 E-Mail Etiquettes Enriching Skills

Use a signature with your contact information

Provide “if-then” options
◦ He says to provide options to avoid the back and forth of
single option messages. For example, “If you have
completed the assignment, then please confirm that via
e-mail. If not, then please estimate when you expect to
finish.” Or, “I can meet at 10:00 a.m., 11:00 a.m. or 2:00
p.m. Will one of those times work? If not, would you
please reply with three times that would work for you?”
Use your spell-checker
Re-read your e-mail before you send it

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