•Goods

Things that you can keep, eat or use.

Things that you buy.
 •Services
• Something that people do for other
people.
Something someone does for you.
 C O M P L A I N T ?
WH A T I S A o f
e x p r e s s i o n
p l a i n t i s a n
A co m n w e h a v e
f a c t i o n w h e
d i s s a t i s t i o n .
o u r e x p e c t a
n o t m e t y
 y b e a b o u t :
m p l a i n t m a
You r c o i ce i s s u e
e n t o r s e r v
 an i n c i d
o r d e ci s i o n
 p a y m e n t
 pra c t i c e
 pro c e s s
p o l i c y
 l ai n t pl e a se
a k e a c o m p
Wh e n y o u m
m en t i o n :
Yo u r n a m e d e t a i l s

a n d c o n t a c t
u r a d d r e ss
 Yo e c o m p l a i n t
a i l s a b o ut t h
D e t