Professional Documents
Culture Documents
ABPMP-August 2009 Pres
ABPMP-August 2009 Pres
ABPMP-August 2009 Pres
Key Issue
The Evolution of the Design Team
Past Roles
Integrated Team
The 3 C’s of Perspective
Process Analyst Role
Components of Abstract Thinking
Perspective Cube
Process Analyst as Pivot Point
Skills, Experience and Personal Characteristics of a Process Analyst
Communicating with the Business Team
Communicating with the IT Team
New Competency Levels for the Process Analyst
Action Plan
Key Issue
In organizations in which a Business Process
Management approach have been adopted, teams are
made up of individuals with specific responsibilities and
expertise (business experts (SME), architects and
technical experts). Each team member has a perspective
framed by and directed to achieve his or her specific
goals. They do not necessarily take into account the
perspective of other team members with other
responsibilities.
Business
Business Knowledge
Knowledge Enterprise
And
And Expertise
Expertise Architect
Taxonomy
Taxonomy and
and Metadata
Metadata
Standards
Standards
Process Sequence
Sequence Diagrams
Diagrams
Analyst Class
Class Association
Association Diagram
Diagram
Class
Class Hierarchy
Hierarchy Diagram
Diagram
Business
Business && System
System Objectives
Objectives
Context
Context Diagram
Diagram
Business
Business Scenarios
Scenarios
Process
Process Models
Models
Business
Business Model
Model Definitions
Definitions
Enterprise
Enterprise Process
Process Framework
Framework
The 3 C’s of Perspective:
Concept – Business Process (ex: place an
order)
Interpreter Interpreter
Subject Enterprise
Matter Expert Architect
Process Analyst
Context
Concept
Content
Concept
Content
Content
Context
Concept
Context
Abstract Thinking
Thinking characterized by the ability to use
concepts (Concept) and to make and
understand generalizations, such as
properties (Content), or pattern shared by a
variety of specific items or events (Context).
--The Free Dictionary
People/Role
Places
Things
Processes
People/Role
Publisher
View The
Perspective Cube
provides a way
Reader to look at
Publication View collaborations/
responsibilities
from a variety
Advertiser
View
of perspectives.
The Perspective Cube
Interpreter
Concept
Content
Content
Context
Context
Context
Content
Concept
Content
Context
Concept
To successfully translate a business model into a system solution, the
Process Analyst must communicate a process-centric solution using
service oriented design techniques to the architects.
Given the more detail oriented, systematic and deductive mindset of
the typical technologist, the Process Analyst must transition from
abstract to linear thinking.
To effectively communicate with the architects
and technical team, the Process Analyst must
be:
Provide high quality training coursework and materials to drive new skill
acquisition
Provide opportunities to practice new skills under the guidance of a proven expert
and mentor
Augment the development team on initial projects with outside experts who can
mentor in-house staff until they attain the appropriate level of competency on
necessary skills.
About SentientPoint, Inc.
SentientPoint, Inc. is a Chicago-based firm that delivers business
consulting, education, and mentoring services to large complex
businesses that need to improve Business and IT integration.