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Om TQM Module 1
Om TQM Module 1
1.Degree of customer
contact.
2.Labor content of jobs.
3.Uniformity of inputs.
4.Measurement of
productivity.
5.Quality assurance.
6.Inventory.
Managing a Process to Meet Demand
Four basic Sources of
Process Variations
1.The variety of goods or
services being offered.
2.Structural variation in
demand.
3.Random variation.
4.Assignable variation.
8 Steps to Proper Operational Process Change
1.Know the Current Process
2.Know Why We Wish to Change the Process
3.Clearly Identify the Change to be Made
4.Obtain Feedback and Buy-in from All Affected Stakeholders -
5.Revalidate Process Discipline, Data and Measuring Systems for
the Change
6.Train for the Change
7.Declare a Clean Line, and Execute the Change
8.Measure, Analyze, Improve and Control
Scope of Operation Management
1.Forecasting
2.Capacity planning
3.Facility layout
4.Scheduling
5.Inventory Management
6.Quality assurance
7.Motivating and Training
Employees
Operation Management and Decision Making
What: What resources will be needed, and in what amounts?
When: When will each resource be needed? When should the
work be scheduled?
When should materials and other supplies be ordered? When is
corrective action needed?
Where: Where will the work be done?
How: How will the product or service be designed? How will the
work be done (organization, methods, equipment)? How will
resources be allocated?
Who: Who will do the work?
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