STUDY THESE

TERMS
STUDY THESE
TERMS
amenities – are
supplies like dental
kit, bath soap, vanity
kit, etc. that add to
guest comfort and
convenience
STUDY THESE
TERMS
 Do Not Disturb – a
room status
indicating that a
room should not be
entered and cleaned
because guests do
not want to be
bothered
STUDY THESE
TERMS
Early Maid Service –
a room status
indicating that a room
should not be entered
and cleaned as soon as
possible
STUDY THESE
TERMS
 Forms – document
that serves as
evidence in a
specific incident,
situation and
happening
STUDY THESE
TERMS
House rules – set
of rules strictly
implemented and is
designed to be
followed for
discipline and
safety
STUDY THESE
TERMS
STUDY THESE
TERMS
STUDY THESE
TERMS
 Intrapersonal
skills – is also
called personal
skills
STUDY THESE
TERMS

Interpersonal
skills – is also
called people
skills.
STUDY THESE TERMS
Organization
chart – shows
the internal
strucut of an
organization or
company.
STUDY THESE TERMS
Professionalism – are
traits needed in the
workplace which includes
specialized skills, good
judgment and polite
behavior of a person who
is trained to perform one’s
job well
STUDY THESE TERMS
 HOTEL HOUSE RULES

1 Entry into Guest’s Room

Two-knock, three
announcement rule
 HOTEL HOUSE RULES

2 Cleaning

changing of linens and

toiletries
cleaning the floors
dusting surfaces
cleaning the bathrooms
 HOTEL HOUSE RULES

3 Lost and Found

Perishable items - (fruits, chocolates, canned goods)
Non-perishable items – (umbrella, shoes, bags, clothes)
Valuables – (cash, gadgets, jewelry)
 4 Gifts and Tipping

Hotels enforce rules on

receiving gifts and tips
from guests.
 5 Professionalism
are traits needed in the
workplace which includes
specialized skills, good
judgment and polite behavior
of a person who is trained to
perform one’s job well
List of Standard Room Status Codes Used by The
Housekeeping
OC
C
 VACANT AND
CLEAN
VC
 VACANT AND DIRTY

VD

This Photo by Unknown Author is licensed under CC BY

 OCCUPIED AND CLEAN

OC
 OCCUPIED AND DIRTY

OD
 VACANT AND READY

V
R
 OUT OF ORDER

OOO
OOS

This Photo by Unknown Author is licensed under CC BY-SA-NC

 BLOCKED

BLO
 List of NS NO SHOW - The room is reserved but the guest
did not show up or has not arrived yet

Standard SO SLEPT OUT – The guest slept outside the hotel

Room Status
Codes Used HO HOUSE USE – The room is occupied by an officer
or staff of the hotel or the owning company.
by The
Housekeeping DND DO NOT DISTURB – The guest posted the DND
sign and does not want to be disturbed.

MUR MAKE-UP ROOM – Time when an occupied guest room needs to

be cleaned, including beds to be made.
 List of
DNCO DID NOT CHECK OUT - The guest settled his or her bill
but has left without informing the front desk.

Standard On-change The guest has departed, but the room has not yet
cleaned and ready for sale
Room Status
The guest has left the hotel without making an
Codes Used Skipper arrangements to settle his or her account.
by The
Housekeeping DO Due Out – The room is expected to be vacant
after the guests had checked out.

CO Check-out – The guest has settled his account,

returned the room keys, and left the hotel.