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Survey Method Discussed by Kiev Almira and Angela Angelitud
Survey Method Discussed by Kiev Almira and Angela Angelitud
A RESEARCH METHODOLOGY
Discussants:
Kiev Almira
Angela Angelitud
What is a survey?
5. TELEPHONE SURVEY– it is
conducted through random digit
dialing (RDD). It can be through
computer-assisted telephone
interviewing (CATI) software.
TYPES OF SURVEY METHODS
6. POST-CALL SURVEY– it is
conducted through IVR or
Interactive Voice Response.
Customers record answers to pre-
recorded questions using numbers
on their touch-tone keypads
TYPES OF SURVEY METHODS