4.NTPC - Check-In Session M.nageswara Rao-NTPC Simhadri

Power to Empower:
Giftwork® Journey Program
Check-in Session
-M.Nageswara Rao, DGM, Simhadri

1 © 2019 Great Place To Work® Institute, Inc. All Rights Reserved.
My details
Name • M.Nageswara Rao
• Electrical Maintenance Dept.-CHP, NTPC-Simhadri

Department
Designation • DGM
Nature of work • Maintenance
Team size • 4 Executives, 5 Non-executives.
Team spread • same location
Average team tenure • 10 years
2
Gift works chosen
3
Gift works chosen
4
Action Plans
• Under the Gift work areas, three action plans are chosen by me, as follows:
• FORD (Family, Occupation,

Speaking Recreation, Dreams)
Developing • BetterMe
Thanking • Shabash (Kudos)
5
F.O.R.D. (Speaking)

Speaking: (F.O.R.D.- A Google app)
 We have been in touch with my entire team (of 9 no.s) as well as contract manpower (38
no.s) on day to day basis.
Initial Context & Situation - Understanding their needs
[Why you did this practice] - Talking & taking care of the contract manpower “working from home”, and also ensuring
wage (full) payment to them.
- Creating awareness about social distancing while at work.
 F.O.R.D. (Family, Occupation, Recreation, Dreams)

Name & Description of the  A Google app is developed to gather info like special dates, hobbies, dreams & ambitions
practice [What and how you did etc.
it]  Link: https://forms.gle/2YTjnfZoo8DdHfcE7
 Automated greeting cards by mail on special dates is implemented.
How did you make this practice
meaningful/memorable for your  This google app is hugely successful in breaking the barriers among the team, understanding
team? each other’s hobbies, strengths, dreams, favourite actor/ actresses etc.
 I have automated the app to send email greeting cards to them on all of their special
Sustenance plan
occasions including their children’s birthdays etc.
 This tool developed, will sustain forever.
 We can scale this tool to any number of team members also.
UGIFT Elements applied  Unique, Fits the Context, Together
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8
9
BetterMe (Developing)

Developing: (BetterMe)
 We have been nominating my team members for various trainings both internal & external
Initial Context & Situation locations as part of our Performance Appraisal System every year.
[Why you did this practice]  We do also nominate for any interim trainings notified by our Training centre (RLI) and also
other RLI programs.
 BetterMe - Discussed with team about their training requirements.

Name & Description of the practice  Also inferred their weak areas during the process of their handling the routine works and
[What and how you did it] emergency handling.
 Accordingly, arranged internal training sessions.
 And also nominated my entire team to relevant online training programs through MS-Teams
platform.
How did you make this practice  We made this program more connected and touched by customizing the trainings to their
meaningful/memorable for your requirements and needs.
team?  My team members have started coming to me for more trainings on specific equipment etc.
 I have motivated my team members also to deliver training sessions to my team members,
Sustenance plan thus sustaining the theme of training & development.
UGIFT Elements applied Fits the Context, Together
11
• Under this developing/ learning area, I took every initiative to
uplift the learning levels of my team members. Arranged online
trainings to team members on relevant subjects through MS-
Teams platform.
• Training-1:
• Training on DDCMIS for all of our executives & engineers.
• We are all dealing with this system for our St#2 Conveyors
in CHP. RLI-Sipat announced an online training through MS-
Teams on 14.05.2020.
• Immediately, requested RLI-Sipat for nomination of all of my
team.
• All of my team members got benefited from the training
program.
• This will create a platform for further learning about the
DDCMIS system,w hich will be helpful in maintenance.
12
• Training-2:
• RLI-Sipat announced an online training through
MS-Teams on 26.05.2020. Immediately, requested
RLI-Sipat for nomination of all of my team.
• This training program is scheduled for 09.06.2020
through MS-teams.
• All of my team members got benefited from the
training program.
13
• Training-3 (practical session by
self):
• Software installation (windows OS, PLC & SCADA)
• Demonstrated installation of above mentioned all
softwares in in newly arranged 5no.s of
Computers.
• These computers are very critical to maintain our
systems in CHP.
14
Shabash (Thanking)

Thanking: (Shabash- Kudos)
 My team has been doing wonderful work even during COVID-19 with limited contract
manpower and limited resources. They have also executed some unique jobs.
Initial Context & Situation  We have been doing appreciating & thanking good works done by our team using following
[Why you did this practice] platforms
- Appreciation letters from top management (monthly during ORT)
- Whatsapp mobile platforms (instantaneously upon job completion)
Name & Description of the practice Shabash (Kudos): I have started thanking platform of “Kudos”, an action tool of Microsoft
[What and how you did it] Kaizala mobile platform. NTPC has started using this MS-Kaizala in place of Whatsapp
mobile platform.
How did you make this practice I have started using Kudos to thank my team members instantaneously (in our departmental
meaningful/memorable for your groups) upon any major jobs done. Also sharing the same kudos to other groups of my station.
team?
 In order to sustain the initiative, I have motivated my team members also to use the Kudos
tool and also cultivated the habit of appreciating & thanking among the team.
Sustenance plan  My team members have also started the tool to thank our contract manpower upon
execution of any major work or gift work done.
 We are also procured gift like lunch boxes and distributed to them.
UGIFT Elements applied Unique, Fits the Context, Together
16
• Appreciation-1:
• Challenge: No further field available in SR#1 piles for stacking of coal of 4
rakes due to limitation of SR#1 equipment long travel.
• Gift work done by team: Self (M.Nageswara Rao) my team member

Sh.P.Srinu extended the movement of SR#1 by adjusting gear cam of PCRD,
without compromising end limit protections.
• This task provided cushion to stack further coal of 11.2LMT.

• Saved demurrage due to stabled rakes of 4no.s BOBR.
• Received thanks & appreciations from HOD (EMD) & HOD (FM).
17
• Appreciation-2:
• Safety Initiative: Design & Installation of
Safety Audible Warning System with auto
operation at Wagon Tippler area on
21.05.2020.
• For the first time in NTPC, my team Mr.Ramu,
Mr.Rangaiah & Mr.P.Srinu designed the
scheme with timer logic.
• Received thanks & appreciations from HOD
(EMD) & HOD (FM).
18
• Appreciation-3:
• New Initiative: Commissioned Inclination Sensor at
Wagon Tippler#1 for monitoring of continuous angle of
Tippler.
• Commissioned Inclination Sensor at Wagon Tippler#1 for

monitoring of continuous angle of Tippler.
19
• KUDOS-1 (of Microsoft Kaizala):
• Oil leak observed in St#2 HT Transformer#A from PRD.
• Mr.Rajkumar, Sr.Manager did the root cause analysis and
took initiative in replacing the PRD. Oil top up done.
• Successfully arrested oil leakage.
• KUDOS-2
• Frequent power supply failures to Diesel loco shed due
to frequent damages of temporary power cable.
• Mr.Ramu, Sr.Manager took laying permanent cable from
the neighborhood switchgear and provided reliable
power supply to Diesel Loco shed.
20
• KUDOS-3
• Emergency handling: Stacker Reclaimer#1 bucket wheel
power cable got cut.
• My team member Mr.Hariom Kumar along with
Engineers handled the emergency and relugged the
cable and terminated.
21
Tangible Impacts

Tangible Impact-1
• BetterMe has enhanced skill level &
understanding of the technicalities of the Forced Outage (Eqpt.) %
equipment. 8.00
Ac • F.O.R.D. has thinned the interpersonal barriers

and supported each other during emergencies.
7.00
7.13
tio • Shabash-Kudos have enhanced motivational

levels. Feeling of acknowledgement is created
6.00
5.00
among the team members.
ns 4.00 3.84
3.00
2.00 1.65
Im • Forced outage reduced from 3.07%

1.31
1.00
to 0.45% 0.00 0.000.13 0.00
pa
0.00
Ap 19
Ju 9
Ju 9
Au 9
No 9
Ja 9
Ap 20
Ju 0
20
M -19
Se 9
Oc 9
De 19
Fe 20
M 20
M -20
1
t-1
l-1
-1
1
1
-2
-
n-
n-
g-
v-
c-
n-
p-
b-
ar
ar
r
r
ay
ay
M
ct Source: EEMG Monthly Reports
23
Tangible Impact-2
understanding of the technicalities of the Partial Loss (Equipment) %
equipment. 1.20
Ac
1.11
• F.O.R.D. has thinned the interpersonal barriers
and supported each other during emergencies. 1.00

levels. Feeling of acknowledgement is created 0.80
0.79
0.68
ns 0.60
0.40
0.26
0.23
Im • Partial Loss (Equipment) reduced 0.20 0.17

0.09
from 0.49% to 0.35% 0.03
pa
0.00
Ap 19
Ju 9
Ju 9
Au 9
No 19
Ja 9
Ap 20
Ju 0
20
M -19
Se 19
Oc 9
De 19
Fe 20
M 20
M -20
1
l-1
-1
-2
-
n-
t-
n-
g-
v-
c-
n-
p-
b-
ar
ar
r
r
ay
ay
M
ct Source: EEMG Monthly Reports
24
Tangible Impact-3
understanding of the technicalities of the
equipment.

levels. Feeling of acknowledgement is created
ns
Im • Zero demurrage in CHP flagship

being maintained since Nov’19.
pa
ct Source: FM-CHP Reports
25
Tangible Impact-4
understanding of the technicalities of the Plan. Index %
equipment. 72

70
tio
68
• Shabash-Kudos have enhanced motivational
levels. Feeling of acknowledgement is created 66

ns
64
62 69
60
58
Im • Plan Index% maintenance 60

56
improved from 60% to 69% 54
pa Mar'19-June'19 Mar'20-June'20
ct Source: SAP transaction:

ZPMREPORT
26
Tangible Impact-5
understanding of the technicalities of the MTTR (Hrs)
equipment. 450

400
tio
350
• Shabash-Kudos have enhanced motivational

ns
250
200 421
150
• MTTR (hrs) - Mean time to Repair 100
Im has drastically reduced from 421hrs

50
0
29
to 29 hrs.

ZPMREPORT
27
Tangible Impact-6
understanding of the technicalities of the EQ NA >15 days
equipment. 80

70
tio • Shabash-Kudos have enhanced motivational 60

ns 40
30
70
20
• No. of Equiment Not Available >15
Im days - drastically reduced from 70
10
0
12
no's to 12 no's.

ZPMREPORT
28
Intangible Impacts

Intangible Impact-1
• Enhanced skill levels & understanding of the
BetterMe technicalities of the equipment.
• Thinned the interpersonal barriers and supported

F.O.R.D. each other during emergencies.
• Enhanced Trust levels among the team.
Shabash- • Enhanced motivational levels. Feeling of

acknowledgement is created among the team
Kudos members.
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Giftwork Impact
Tangible Impact Intangible Impact
• Enhanced harmony among team members

• Improved productivity
• Enhanced amicability
• Increased no. of new initiative works done.
• Sharing resources & knowledge among the team.
• Faster restoration of equipment from breakdown.
• Enhanced collaboration.
Reduced breakdown hours.
• Enhanced accountability and responsibility taking.
• Increase no. of ideas and initiatives from team.
• Higher levels of motivation
Note:
Please describe the impact you have seen within your teams:
1. Tangible impact- preferably in quantitative terms, which can be directly attributed to this initiative – such as reduction in
cost, improved productivity, reduction in attrition
2. Intangible impact- impact on the softer aspects – better team collaboration, reduction in conflicts, improved ownership
31
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Power to Empower:

Giftwork® Journey Program

-M.Nageswara Rao, DGM, Simhadri

Name • M.Nageswara Rao

• Electrical Maintenance Dept.-CHP, NTPC-Simhadri

Nature of work • Maintenance

Team size • 4 Executives, 5 Non-executives.

Team spread • same location

Average team tenure • 10 years

• FORD (Family, Occupation,

Thanking • Shabash (Kudos)

6 © 2019 Great Place To Work® Institute, Inc. All Rights Reserved.

 F.O.R.D. (Family, Occupation, Recreation, Dreams)

10 © 2019 Great Place To Work® Institute, Inc. All Rights Reserved.

 BetterMe - Discussed with team about their training requirements.

UGIFT Elements applied Fits the Context, Together

15 © 2019 Great Place To Work® Institute, Inc. All Rights Reserved.

UGIFT Elements applied Unique, Fits the Context, Together

• Gift work done by team: Self (M.Nageswara Rao) my team member

• This task provided cushion to stack further coal of 11.2LMT.

• Commissioned Inclination Sensor at Wagon Tippler#1 for

22 © 2019 Great Place To Work® Institute, Inc. All Rights Reserved.

Ac • F.O.R.D. has thinned the interpersonal barriers

tio • Shabash-Kudos have enhanced motivational

Im • Forced outage reduced from 3.07%

to 0.45% 0.00 0.000.13 0.00

tio • Shabash-Kudos have enhanced motivational

Im • Partial Loss (Equipment) reduced 0.20 0.17

from 0.49% to 0.35% 0.03

tio • Shabash-Kudos have enhanced motivational

Im • Zero demurrage in CHP flagship

Ac • F.O.R.D. has thinned the interpersonal barriers

among the team members.

Im • Plan Index% maintenance 60

improved from 60% to 69% 54

ct Source: SAP transaction:

Ac • F.O.R.D. has thinned the interpersonal barriers

among the team members.

• MTTR (hrs) - Mean time to Repair 100

Im has drastically reduced from 421hrs

ct Source: SAP transaction:

Ac • F.O.R.D. has thinned the interpersonal barriers

tio • Shabash-Kudos have enhanced motivational 60

levels. Feeling of acknowledgement is created 50

ct Source: SAP transaction:

29 © 2019 Great Place To Work® Institute, Inc. All Rights Reserved.

• Thinned the interpersonal barriers and supported

Shabash- • Enhanced motivational levels. Feeling of

• Enhanced harmony among team members

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