Judgment

Swap Conditions DOA DAP

No activation or activation time is less than 24 hours. Y

No call records or call records is less than 15 minutes. Y

No photos and other related information in memory. Y

No contacts 、 SMS and other records. Y

With Hardware problem. Y Y

Waterproof label is intact and non-discoloration (No Liquid
Y Y
damage). 内部公开 INTERNAL USE, Copyright © Carlcare
 Judgment
Swap Conditions DOA DAP

No liquid trace in the screen and USB interface. Y Y

No visible scratches, cracks, dents, fragmentation, over-extrusion, deformation. Y Y
Anti-disassembly label is intact, no Unauthorized repair marks, etc. Y Y
The label on the packing box is intact, and its SN is identical with the serial
number of the host. Y
No other non-factory label is attached to packaging or host. Y Y
The original Accessories are complete without obvious marks of use Y
The information, instructions, warranty
内部公开cards, service
INTERNAL manuals
USE, Copyright are intact.
© Carlcare Y
 Judgment
DOA Conditions No Call/Contacts/SMS/photo records

NOT NOT NOT NOT

OK OK OK OK

Call Records Contacts Records SMS Records Photo Records

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 Judgment

DOA Conditions
All the parts are completed.

Including: BOX, Host, Adapter, USB cable,

SIM holder, SIM-holder-Needle, Phone film,
Paper material, Earphone etc.
If customer loses some parts, service
manager can approve to swap (Base on
maintaining customer relationship). OK

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 Judgment
Labels are completely good. IMEI of Warranty card, Host label
DOA Conditions and Box label matches each other .

NOT
OK

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 Judgment
No sully (soiled/dirt), no damage, no scratches and
DOA Conditions no frictional marks.

NOT
OK NOT
OK

Notice:
If customers loses some parts, service manager can approve to swap (Based on
maintaining customer relationship).
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 Judgment
Host has no scratches and no frictional marks.
DOA Conditions Label sticks well and is without damage or frictional
marks.

NOT OK

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 Judgment

DOA Conditions

Whole Unit except visible scratches

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 Judgment
DOA\DAP Conditions No physical damage

NOK

NOK

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 Judgment
DOA\DAP Conditions No structure damages.

NOK NOK

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 Judgment
DOA\DAP Conditions Slot Pin has no artificial damage.

OK
NOK

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 Judgment
DOA\DAP Conditions Anti-dismantle labels should be good.

OK
NOK

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 Judgment
DOA\DAP Conditions Water proof labels are completely white(not red).

OK
NOK

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 Judgment

DOA\DAP Conditions

Failure parts to host a hardware problem (software

solution using the software upgrade, accessories are only
replacement parts);

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 FAQ
How many times end-user can swap?
A
Q
No limitations, as long as it meets DAP period and conditions.

Whether re-calculate the period after swapping new

phone? A
Q No, it carries on original period.

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 FAQ

Can dealer send for DAP?

Q Yes, Some dealer assist to collect end-user’s phone to
A
repair, so they can send for DAP.

What if dealers send broken phone and claim it is broken in

Q the delivery?
A
Guide dealer to claim with logistic provider or sales manager first.
If dealer complain, you should inform sales manager to concern.

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 FAQ

What if dealers send the defects which is activated beyond

24 hours?

Q A
Actually, it belongs DAP, but it can be swapped if the host
meets DAP conditions.

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