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    CH1 Part1

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    Sabah Azam
    The document discusses communication skills and how they are important for career success in today's digital workplace. It notes that traditional skills like reading, writing and speaking are still important but new skills are required like being media savvy, maintaining a positive online presence, and collaborating virtually. Employers want skills like teamwork, critical thinking, and professionalism. Effective listening is also highlighted as a career-critical skill, but most people are only 25-50% efficient listeners due to barriers like being physically or mentally distracted. Building powerful listening skills can help overcome these barriers.

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    CH1 Part1

    Uploaded by

    Sabah Azam
    4 views13 pages
    The document discusses communication skills and how they are important for career success in today's digital workplace. It notes that traditional skills like reading, writing and speaking are still important but new skills are required like being media savvy, maintaining a positive online presence, and collaborating virtually. Employers want skills like teamwork, critical thinking, and professionalism. Effective listening is also highlighted as a career-critical skill, but most people are only 25-50% efficient listeners due to barriers like being physically or mentally distracted. Building powerful listening skills can help overcome these barriers.

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    CH1 PART1

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    The document discusses communication skills and how they are important for career success in today's digital workplace. It notes that traditional skills like reading, writing and speaking are still important but new skills are required like being media savvy, maintaining a positive online presence, and collaborating virtually. Employers want skills like teamwork, critical thinking, and professionalism. Effective listening is also highlighted as a career-critical skill, but most people are only 25-50% efficient listeners due to barriers like being physically or mentally distracted. Building powerful listening skills can help overcome these barriers.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    4 views13 pages

    CH1 Part1

    Uploaded by

    Sabah Azam
    The document discusses communication skills and how they are important for career success in today's digital workplace. It notes that traditional skills like reading, writing and speaking are still important but new skills are required like being media savvy, maintaining a positive online presence, and collaborating virtually. Employers want skills like teamwork, critical thinking, and professionalism. Effective listening is also highlighted as a career-critical skill, but most people are only 25-50% efficient listeners due to barriers like being physically or mentally distracted. Building powerful listening skills can help overcome these barriers.

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    of 13

    1

    Instructor PowerPoint
    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
    ©denphumi/ThinkStock 1
    Learning Objective
    1

    Describe how communication skills will


    improve your career prospects and help
    you succeed in today’s challenging
    digital-age workplace
    key difference in traditional and modern age skills; 3 impacts of digital revolution, skills
    employers want

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 2
    What Are
    Communication Skills?
    Traditional New
    abilities requirements

    Reading Media savvy


    Listening Good judgment online:
    Nonverbal skills • Maintaining positive
    Speaking image and presence
    Writing • Protecting employer’s
    reputation

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 3
    The Digital Revolution

    Writing matters more than ever;


    online media require more of it,
    not less.

    Messages travel instantly to


    distant locations to potentially
    huge audiences.

    Work teams collaborate even


    when physically apart.

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 4
    © raven/Fotolia
    The Digital Revolution

    Social media are playing an


    increasingly prominent role in
    business.

    Life-changing critical judgments


    about people are being made
    based solely on their writing
    ability.

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 5
    © Marina Zlochin/Fotolia, © denis_pc/Fotolia
    Digital Workplace Survival Skills
    “To succeed in today’s workplace, young people
    need more than basic reading and math skills.
    They need substantial content knowledge and
    information technology skills; advanced
    thinking skills, flexibility to adapt to change;
    and interpersonal skills to succeed in multi-
    cultural, cross-functional teams.”
    — J. Willard Marriott, Jr., Executive Chairman, Marriott International,
    Inc.
    [Source: Casner-Lotto et al. (2006, September). Are they ready to work? Employers’ perspectives on the basic
    knowledge and applied skills of new entrants to the 21st century U.S. workforce]

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 6
    The Digital Revolution and You

    Even technical fields require


    communication skills

    Businesses use a variety of


    media and messages

    Professional, business-like
    writing is in your future

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 7
    Skills Employers Want
    Ability to
    work in
    Excellent oral
    teams
    and written
    communication
    skills Unblemished
    social media
    presence

    Critical thinking
    and analytical
    reasoning Professionalism
    and work ethic

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 8
    © denis_pc/Fotolia
    Learning Objective
    2

    Confront barriers to effective


    listening and start building
    your listening skills.
    Barriers to effective listening, how to build powerful listening skills

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 9
    Listening: A Career-Critical Skill

    Many of us are Poor listening skills


    poor listeners. affect professional
    relationships.

    We listen at only Costly errors may


    25 to 50 percent result from poor
    efficiency. listening habits.

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 10
    Barriers to Effective Listening

    Physical Nonverbal
    barriers distractions

    Language
    problems Thought
    speed
    Psychological Faking
    barriers attention

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 11
    Ten Keys to Building
    Powerful Listening Skills

    1 Stop talking and let others speak.

    2 Control external and internal distractions.

    3 Be receptive and keep an open mind.

    4 Listen for main points.

    5 Capitalize on lag time.

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 12
    Ten Keys to Building
    Powerful Listening Skills

    6 Listen between the lines.

    7 Judge ideas, not appearances.

    8 Avoid interrupting.

    9 Take selective notes to ensure retention.

    10 Provide feedback and confirmation.

    ©2016 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ch. 1 / Slide 13

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