BRA ND OF

AR F I LI P I N O
SEMIN
SE R V I CE
Ph i l i p p i n e s! ”
o r e fu n i n t h e
“ It ’s m
 RATIONALE
This program is designed to develop and sustain a
tourism workforce capable of providing excellent
quality services of globally-competitive standards
to tourists and visitors traveling to and around the
country while establishing and maintaining good
customer relationship.
OBJECTIV
E
• To demonstrate an understanding of
the importance of excellent customer
service skills;
• To describe the communication
process, barriers to communication
and listening skills as effective
communication tools; and
• To provide effective techniques to
handle customer concerns
MET H O DO L O
GY • Le c t u re -d i s c us s i o n
The s e m i n a r s h a l l b e • Dialogues
conduc t e d u s i n g t he • Audio-visual
following • Demonstration
approaches:
LEARNING
OUTCOMES
• Enhancing your
Potentials for other
Skills
• Knowing basic
Welcoming
Techniques
• The Value of Tourism
 Enhancing Your Potentials for Other Skills

While Filipinos excel at welcoming and serving customers, it is also

important to enhance other job skills as well. Some areas Filipino
workers can focus on include:
• Communication - practicing clear speaking and writing in English
and other languages used in the tourism industry.
• Problem-solving - thinking critically to resolve customer
complaints and issues.
• Organization - developing systems to perform tasks efficiently.
• Networking - building relationships with colleagues, suppliers, etc.
• Learning - taking initiative to continuously gain new knowledge
 Knowing Basic Welcoming Techniques

Trainees will master warm greetings and hospitality best

practices to create welcoming experiences.
G-reet and engage your guest
U-nderstand the guest’s needs and preferences
E-ducate them and offer assistance
S-satisfy and surpass their needs
T-hank the guest/s
Some best practices for welcoming and serving tourists include:
• Smile and make eye contact. A warm, friendly greeting sets the
tone.
• Introduce yourself. Offer your name and some information about
your role.
• Use friendly language. Avoid slang or complex terms if English is
not their first language.
• Be attentive. Listen carefully to understand what the guest wants
and needs.
• Provide options. Suggest tours, activities, restaurants, etc. based
on their interests.
• Give clear directions. Ensure they know how to get to their
destination.
• Say thank you and goodbye. Appreciate their visit and invite them
 The Value of Tourism
Trainees will discuss how hospitality promotes Philippine culture,
unitedness, and prosperity to instill service pride.
Tourism brings many benefits to the Philippines, including:
• Revenue - Tourism accounts for over 7% of GDP and provides
jobs for millions.
• Development - Tourism encourages investment in infrastructure
like airports and roads.
• Promotion - Tourism allows the Philippines to showcase its
stunning natural scenery, cuisine, and culture.
• Exchange - Interacting with foreign tourists promotes cultural
exchange and understanding.
Considering these advantages, tourism is clearly an essential
industry for the Philippines. Providing excellent service to visitors
THANK
YOU!