PROVIDE

VALET/BUTLER
SERVICE
 Butler
- is a domestic worker in a large household. In great houses,
the household is sometimes divided into departments with the
butler in charge of the dining room, wine cellar, and pantry.
- A butler is usually male, and in charge of male servants,
while a housekeeper is usually a woman, and in charge of female
servants.

* Traditionally, male servants (such as footmen) were rarer

and therefore better paid and of higher status than female
servants. The butler, as the senior male servant, has the highest
servant status. He can also be sometimes used as a chauffeur.*
 - In modern houses where the butler is the most senior
worker, titles such as majordomo, butler administrator, house
manager, manservant, staff manager, chief of staff, staff
captain, estate manager and head of household staff are
sometimes given.
- The precise duties of the employee will vary to some
extent in line with the title given, but perhaps, more
importantly in line with the requirements of the individual
employer. In the grandest homes or when the employer owns
more than one residence, there is sometimes an estate
manager of higher rank than the butler.
VALET SERVICE
- One of the primary roles of the laundry is to provide valet
service to guests. A valet service indicates to the guest that the
hotel has a laundry facility either in-house or outsourced. It is
now international practice to provide valet service. Most
international chains would certainly provide one.
- A valet is one who, on call, fetches soiled linen from
guests and return them either washed or dry cleaned as per the
demands of the guests. In hotels the contract out laundry
services, the valet service is provided by housekeeping.
*Some hotels may assign this task to bell boys at night. The
house telephone directory in the room would list a number for
valet service. That telephone connection may fall at the Laundry
desk attendant’s table or the housekeeping control desk.*
Valet and Varlet
- are terms for male servants who serve as personal
attendants to their employer.

*In the Middle Ages and Ancient Regime, valet de

chambre was a role for junior courtiers and specialists
such as artists in a royal court, but the plain term most
often refers to a normal servant responsible for the
clothes and personal belongings of an employer, and
making minor arrangements.*
 Butler's Job Description:
1. Supervision of other domestic staff in one or more
households
2. Hiring and organizing other household staff ( a
housekeeper, cooks and maids) as well as outside contractors
and personnel (gardeners, chauffeurs and maintenance)
3. Valeting refers to the care of his client's wardrobe. This
can often be a job in itself and, in larger households, is carried out
by the Assistant Butler
4. Assumes the role of a Personal or Household Secretary
and, as well as keeping the family agenda, he would be expected
to carry out personal shopping for his employer, handle the mail
and be in charge of the household accounts.
 5. Always be adaptable and flexible, ready to take on new
responsibilities as and when his employer sees fit. He is the byword for
common sense, patience and expertise
6. Receiving guests.
7. Maintaining household security.
8. Assisting in cooking as well as serving meals and drinks to
guests.
9. Arranging the table for serving meals.
10. Drawing household budgets, Keeping wine cellars and having
knowledge regarding fine wines.
11. Possession of excellent public communication skills
12. A passion for serving guests and collaborating with other staff.
13. Ability to work under pressure and for long unscheduled
hours.
Room Attendant Job Description:
- Standard operating procedures for hotel room
attendants, or housekeepers, are taught through the
American Hotel & Lodging Educational Institute and
include everything from guest relations to how to properly
make a bed and clean a bathroom.
- The details of the job description for a hotel room
attendant are very important because the condition of the
hotel room plays a huge role in a property's reputation.
 Guest Relations
- Every employee of a hotel, including room attendants,
is expected to warmly greet guests, no matter whether they
are working in a five-star hotel or an extended stay property.
- According to the U.S. Bureau of Labor Statistics,
more than two-thirds of the hotel industry's employees work
in the service sector of the industry.
- Hotel owners and managers rely on the customer
service abilities of their service staff to provide guests with a
good feeling about their stay.
Guest Safety
- The job description of a room attendant includes
ensuring the safety and well being of guests.
- The housekeeping staff is responsible for
checking guest occupancy and verifying that rooms have
been vacated.
*After knocking on the door and entering the room, room
attendants must visually inspect each room before they
begin any cleaning or organizing. They report any
inconsistencies to the executive housekeeper, hotel
manager or housekeeping supervisor. Room attendants
also initiate requests for maintenance work.*
 Cleaning
- To ensure they don't miss anything, the room attendant
should begin cleaning the room at the end furthest from the
door.
*Housekeepers wipe down every surface, including
tables, dressers, televisions and headboards. Products and
tools provided by the hotel should be utilized for cleaning. The
room attendant then removes the sheets and pillowcases from
the bed and remakes the bed with clean linens, tightening the
edges for a crisp appearance.
- Vacuuming is typically performed after the bathroom has
been cleaned, just prior to leaving the room.
 Bathrooms
- Room attendants should always don gloves prior to
cleaning the bathrooms in hotel rooms.
- Wet towels are picked up off the floor and replaced
with clean towels. Counters are straightened and wiped
and the mirror is cleaned.
- Housekeepers work from top to bottom in the
bathroom, usually starting with the mirror, in order to be
thorough and remain on schedule. Shower stalls, bathtubs
and toilets are cleaned and sanitized. Toiletries that have
been used should be replaced.
Administrative Duties

- Room attendants primarily work morning and

afternoon shifts to make up rooms for guest who are
staying and prepare the rooms for new arrivals.
- Hotel room attendants typically arrive at work in
time for a brief staff meeting with the housekeeping
supervisor when they are updated on ongoing hotel
activities and provided with their room assignments.
They receive a log that includes every room to
complete before they leave each day.
Garments Folding, Packing and
Unpacking:
Follow accordance by the guest request:
- Breakable materials should be wrap in paper or
plastic bubble and place on the center of the clothes.