Interview

Preparation

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The importance of the job interview

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There are two types of interviews. Technical interview and
behavioral interview.

Behavioral Interview :
- Behavior-based interviewing focuses on work-related
experiences, behaviors, knowledge, skills and abilities.
- It is based on the belief that past behavior and performance
predict future behavior and performance.
- You can use work experience, activities, hobbies, volunteer
work, school projects, family life as examples of your past
behavior.

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Technical Interview :
- Technical interviews are common amongst employers
recruiting for engineering, science or IT roles.
- Essentially, it’s an interview to assess your technical ability,
usually related to the technical knowledge required for the role
and the organisation you wish to work for.
- Some questions might focus less on technical knowledge, more
on how you think.
- Such questions are looking to test your problem solving or your
numerical reasoning abilities.

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 How to prepare for a job interview

- A little excitement can keep you present, paying attention, and on

your toes — but too much anxiety can throw off your performance.
- If you come across as stiff, awkward, and rushed, your technical
qualifications won't save the day.

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1. Prepare your clothes

- A day or two ahead of time, get your interview suit out into good
light and have a close look.
- Is the suit pressed and clean? Does it have any missing buttons
or hanging threads? If you have not worn it in a month or two, try it
on to make sure it fits you well.
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2. Have a travel plan and check your timing

- This job interview tip is crucial: Check how long your commute to
the interview location will take.
- Add a buffer for the unexpected — an extra half hour can save the
day if you take a wrong turn, get off at the wrong stop, or run into
unexpected traffic.
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3. Pull your paperwork together

- Create a binder or a portfolio that will hold everything you might

need during the interview. Include extra copies of your resume, a
notepad, and a pen.
- You may also take a list of questions you want to ask during the
interview and the names of the individuals you will be meeting with.
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4. Eat something light

- If your nerves get the better of you, food may be the last thing on
your mind. No matter what, eat a light breakfast/lunch — you will
need your blood sugar to be at its best during the interview.

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5. Sleep well the night before

- Ensure you gain proper amounts of rest before your interview.

Doing so ensures that you are more aware and more alert when
answering questions.

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6. Stay calm

- Try not to worry about things you can't control.

- Focus on things you can control to prepare for an interview, not
the variables outside your control.

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Top 20 Characteristics that HRs Look at in
1. Honest/Trustworthy.
Interviews
11.Responsible.
2. Self-reliant.
12.Accountable.
3. Driven.
13.Loyal.
4. Inspired.
14.Focused.
5. Critical thinker.
15.Adaptable.
6. Motivated.
16.Enthusiastic.
7. Optimistic.
17.Energetic.
8. Empathetic.
18.Insightful.
9. Passionate.
19.Dependable.
10.Determined.
© 20.Efficient.
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 Things that make you HIREABLE
1. Relevant work experience.
2. Strong, transferable skills.
3. Long-term potential.
4. Emotional intelligence.
5. Initiative and enthusiasm.
6. Ability to work with others.
7. Creative problem-solving.
8. Ability to generate and maintain revenues.
9. Multi-taskers who thrive on a variety of projects.

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 Things that make you HIREABLE
10.Good cultural fit.
11.Impressive CV/Resume.
12.Strong technical skills.

- It is YOUR responsibility in interviews to demonstrate these

desired attributes.
- This is one of the reasons why you need to PREP for interviews
in advance!

- You want employers to hire you? Then make them desire you!

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 Ways to prevent Interview ANXIETY
1. Don’t over-caffeinate.
2. Avoid being:
- Hungover. - Sleep/deprived. - Dehydrated.
- In a rush. - Late. - Wearing tight new shoes.
- Unsure of the interview location.
3. Be prepared by:
- Researching the company.
- Practising C.A.R. technique.
- Having notes at hand for phone/Skype interviews.
- Preparing 3 questions that you wish to ask.
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 Ways to prevent Interview ANXIETY
4. Remember that this is a two-way conversation; not a dangerous
situation.
5. Picture yourself in your mind feeling relaxed.
6. Breathe deeply to regulate your heart-beat.
7. Smile. A great way to relieve tension for you and the interviewer!

- Being slightly nervous ahead of an interview is a good thing; it’s

Adrenalin!

- But if you know you are susceptible to serious jitters, do

EVERYTHING possible to make the day of the interview run smoothly.
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 CONCERNS of Job Seekers
1. “I will never find a job.”
2. Rejection.
3. Paying the bills in the meantime.
4. Nerves in interviews.

#1 is a Mindset issue.
Change the language to change the mindset = “I haven’t found a
job YET.”

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 CONCERNS of Job Seekers
#2 (Rejection) is Emotional Psychology.
Your CV/Resume gets rejected = might be an ATS or presentation
issue, so improve it.
Rejection after interviews is NOT personal. How can it be? They
don’t know YOU. It’s an issue of being unqualified or not the best
candidate for that role = search for another!

#3 (Paying the bills in the meantime) is REALITY = find a side

“hustle” or fill-in job to keep some money coming in.
When pride prevents you from providing for those who need it, it’s
not pride; it’s ego.
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 CONCERNS of Job Seekers
#4 (Nerves in interviews) is SITUATIONAL = don’t over-caffeinate
before interviews; breathe; and picture yourself in your mind
feeling relaxed. If you prepped in advance, you can ACE it!

Like many difficult situations in Life you need to:

- Acknowledge it.
- Accept it.
- Embrace it.
- and channel the negative feelings into positive energy.

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Steps to prepping before an INTERVIEW
1. Research the role and the company.
2. Check company financials, if available.
3. Check LinkedIn Profile of interviewer.
4. Identify your transferable skills.
5. Practice competency-based interview questions.
6. Prepare questions that you wish to ask.
7. Test audio and camera for phone and video interviews.
8. Practice role play with family member or friend.

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Steps to prepping before an INTERVIEW
- If you are prepared, there is no reason why you can’t...

Ace it!

- Avoid prepping at the last minute, unless invited to interview at

short notice!

- No need to be nervous!

- An interview is a two-way conversation, not a dangerous

situation!
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Identify your own TRANSFERABLE skills

1. Read the skill.

2. Understand what it means.
3. Use C.A.R.* to give an example of it.
4. Understand that you most likely don’t have all skills.
5. Ask a family member, friend, or colleague if they perceive that you
possess this skill.

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 Ways to identify your own
TRANSFERABLE skills
Some, but not all, top transferable skills:
1. Adaptability 9. External awareness
2. Compliance 10. Flexibility
3. Communication 11. Independence
4. Conflict management 12. Influencing
5. Creativity and Innovation 13. Integrity
6. Decisiveness 14. Leadership
7. Delegation 15. Leveraging diversity
8. Empathy 16. Organisational awareness
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 Ways to identify your own
TRANSFERABLE skills
Some, but not all, top transferable skills:
17. Resilience and tenacity 20. Relationship building
18. Risk-taking 21. Project management
19. Team work

- It is tricky, unless you are a total narcissist, to identify your own

transferable skills!
- So engage professionals, or people who know you, to help you.

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 Ways to identify your own
TRANSFERABLE skills
- Once you have identified them...

HIGHLIGHT them!

- Transferable skills are hard currency on your resume, and in

interviews!

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 Ways to INTERVIEW PREP like a Pro
1. Thorough research of company:
- Company website
- Financials
- Social media presence
- Bloomberg, FT, NYT, Washington Post, Wall Street Journal
and all other local media.

2. Prep for “Tell me a bit about yourself”

‘What’ you are + ‘Who’ you are = ‘Why’ you are good for the role.

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 Ways to INTERVIEW PREP like a Pro
3. Prepare answers for 15 competency- based questions using
C.A.R.L: Context, Action, Result, Learning.

4. Make necessary tech prep for phone or video interviews, if

applicable.

5. Ask family or friend to test interview prepared C.A.R.L.

responses 24 hours prior to interview.

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 Ways to INTERVIEW PREP like a Pro

- Being prepared reduces interview nerves and stress.

- Invest the time to ensure that on the day of the interview, you are
ready to showcase all your amazing skills and experience.

- Remember: an interview is a two-way conversation, not a

dangerous situation!

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 INTERVIEW questions that test your
research of the role and the company

1. “Describe the job for which you are interviewing, based on your
understanding of the role.

2. What appeals to you the most about our company?

3. What makes you most suitable for this role above other several,
well-qualified candidates?”

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 INTERVIEW questions that test your
research of the role and the company
#1 Questions your understanding of the responsibilities and
requirements of the job description.
#2 Questions your understanding of the company, itself.
#3 Asks you to demonstrate why your hard/ transferable skills are a
great match for the job requirements.

- If you have not thoroughly researched the company, and understood

the role that you are interviewing for, you will not perform well.

- Have 3 questions prepared in advance that you wish to ask the

hiring manager.
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Steps to FOLLOW UP after an INTERVIEW
1. “Thank you” email within 24 hours of the actual interview.

2. “Follow up” email 10 BUSINESS days after the interview.

What to write?  Here are two EXAMPLES:

#1 “Dear (Interviewer), Thank you very much for taking the time to
see me today. I thoroughly enjoyed our conversation and I am very
interested in the role. I look forward to hearing from you at your
earliest convenience.”
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Steps to FOLLOW UP after an INTERVIEW
#2 (Subject line) Your name, date/time Interview.
“Dear (Interviewer), I hope this finds you well. Since I am still very
interested in this role, I was wondering whether you have any
feedback for me at this time, please?”

- #2 can be resent every 10 business days until you get a response.

- Do NOT “stalk” HR, Recruiters or Hiring Managers. Unless you

want to come across as a total nut!

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Thing that you should NEVER do after an
Interview
1. Press Rewind, then Play, in your head.

Why?  Because you will drive yourself crazy!

Remember:
- Your view of how things went is purely SUBJECTIVE.
- Your ability to “read” the interviewer is close to ZERO.

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Thing that you should NEVER do after an
Interview
- If you were prepared and gave it your best, SHELVE it.
- If you know you made a mistake, LEARN from it.

- Just remember to send your “thank you” email, and....

Work to line up another interview!

- As the saying goes: “Hindsight is 20/20.”

- In Life, it’s not worth looking back. Keep your eyes on the
horizon.
That’s where your bright future begins!

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 Thing to do whilst waiting for feedback
after an INTERVIEW
Keep searching and applying.

- Many companies interview multiple candidates for one role.

- The hiring process can be very drawn out, especially with

companies such as Big 4,
Amazon, Google, Facebook, Microsoft etc, who often go to 4 or 5
rounds of interviews.

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 Thing to do whilst waiting for feedback
after an INTERVIEW
- However much you want a specific job, do NOT.....

Put all your eggs in one basket!

- Why?

Because it wastes time, and can lead to excessive

disappointment, if the role falls through for you.

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INTERVIEW Question and Answer

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 INTERVIEW Question and Answer
- The interviewer will NOT judge you because you failed!

- What they are looking for, is that you are the type of person who
LEARNS from mistakes.

- Don’t be afraid of these types of questions!

- There is NO weakness in learning.

Weakness lies in repeating the same mistake a second time.

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 "Tell me a little about yourself."

- You should take this opportunity to show your communication

skills by speaking clearly and concisely in an organized manner.

- Because there is no right or wrong answer for this question, it is

important to appear friendly.
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 Steps to answer “Tell me a little about
yourself,” in an INTERVIEW
WHAT I am + WHO I am = WHY I am applying for this role.

1. What I am:
“I worked extensively in the Financial Markets for 20 years, until
making a total career change to become a Forensic Psychologist.
My love of psychology combined with my vast experience hiring
and managing, have led me to establish my own global Job Search
Consultancy.

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 Steps to answer “Tell me a little about
yourself,” in an INTERVIEW
WHAT I am + WHO I am = WHY I am applying for this role.

2. Who I am:
I am a highly energetic and driven individual, and use these
attributes to motivate and inspire others. As an altruist and empath I
represented UPEACE at the UN for several years. I am a critical
thinker with strong analytical skills, and pride myself as being a
servant leader who places people before task”

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 Steps to answer “Tell me a little about
yourself,” in an INTERVIEW
1 + 2 = an explanation of WHY you are applying for the role.
- I will NOT mention my age, being divorced, a Christian or a
political Conservative.
Why?  Because it’s PERSONAL!!
- And might be used to discriminate against me.
- Keep it succinct and precise!
- Don’t ramble! And remember:
- The company is as much of a candidate to you, as you are to
them!
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 "What are your strengths?"

- They want to know what you think of yourself. The wrong answer
is a generic answer saying you are organized and friendly. Although
it will not hurt you during the interview, it will certainly not help you
either. Answer this question based on the type of job you are
applying for.
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 "What are your weaknesses?"

- For this answer, you should display a weakness that can be seen
as a strength. There are many types of answers that will work.
Select an answer that will work for the position you are applying for.
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"Where do you see yourself in five years?"

- Goals of becoming rich and retiring early are incorrect answers for
this question. The type of answer you want to give is an ambitious
answer that shows you really love your career. Being descriptive
and shooting for a big goal is something interviewers want to hear.
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"What do you know about our company?"

- Prepare in advance, and in a word, research, so you can provide

relevant and current information about your prospective employer
to the interviewer.
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"Are you good at dealing with change?"

- A simple yes will not be sufficient to impress the interviewer. Of

course everyone is going to claim being excellent dealing with
change. You got to communicate that you are really good at dealing
with change.
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 "Do you work well under pressure?"

- Working well under pressure is a good trait to have. However, if

you answer that you work the same with pressure and without
pressure, the interviewer will be more impressed. However, you will
need to explain in words why this is better.
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"How do you make important decisions?"

- If you have a reasonable method of making decisions, it will

probably be sufficient. One answer I thought of included not being
afraid of asking your manager. You can follow up by saying even the
best needs mentoring, and you always want to improve.
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 INTERVIEW question
- “Describe a project where you had to use different management
styles to reach your goal.”

It is important to understand management styles ahead of

interviews.
Preferred styles of management are: Least favourable styles are:
1. Consultative 1. Autocratic
2. Visionary 2. Paternalistic
3. Democratic 3. Servant
4. Transformational 4. Transactional
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 How to answer “What is your expected
SALARY,” in an Interview:
These are a few options:

1. State past salary if currently out of work.

2. If being enticed away from current employer add 15%+ depending
on Industry.
3. Research fair market salary for the role using LinkedIn salary
comparison tool, Glassdoor and other similar sites.
4. Give a tight range eg $40,000-50,000. A very wide range is like
giving no ballpark at all.
5. Ask the interviewer what the company is offering.
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 How to answer “What is your expected
SALARY,” in an Interview
- ALWAYS state that you are open to negotiation.
- ALWAYS state that you are open to incentivisation based on the
growth of the company ie. stock options, bonus etc etc.
- If the salary has already been declared as a range, ask for the high
end. They can always talk you down!
- It’s important for YOU to have an idea of your own monetary
worth.
- Good EMPLOYERS don’t mess around when it comes to salary.
They know that they have to pay for QUALITY employees!

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Reason why EMPLOYERS intimidate you
in Interviews
Because you allow them to.
- The hiring process is a two-way street.

- The prospective company is as much of a candidate in your eyes,

as you are in theirs.
Why?  Because 40 hours per week x 48 working weeks per year x
40 years = 76,800 hours of potential misery in your Life.

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Reason why EMPLOYERS intimidate you
in Interviews
- So ask those “tricky” questions in interviews.
When you struggle to answer, you don’t get hired.
If THEY struggle to answer, you don’t want to be hired!

- Be polite, be professional, be yourself.

- But please don’t be intimidated!
- You can only lose power when you relinquish it.
So don’t!

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 Examples of questions to ASK the
Interviewer
1. What is the company’s style of management?
2. How does the company see itself developing and expanding in
the next 5 years?
3. What will be your expectation of me in this role during the first 90
days?
4. What can you tell me about the onboarding process?
5. Why do you enjoy working for this company?
6. What challenges is the company currently facing?
7. What qualities are you looking for in myself and the other
candidates whom you are interviewing for this role?
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 Examples of questions to ASK the
Interviewer
- The important thing is that the questions you ask are relevant to
YOU, and whatever you want to know about the role and the
company.
- The above questions are examples and SUGGESTIONS only.
There are no “right” questions to ask, that will guarantee you
interview success.
- PREP for interviews, and thoroughly research the company!
- But remember: the interview is a two-way conversation, and the
company should be as much of a candidate in your eyes, as you are
in its eyes!
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 Thing that will get you through LIFE
Belief
In what?
- Yourself. - Justice.

- God (if applicable). - Truth.

- The people who matter to you. - Finding a job.

- Happiness. - Success.

Hope is fanciful; belief is actionable.

If you want to achieve, you need to believe!

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 Things you should not forget about a
Remote INTERVIEW
DON’T forget to:
1. Test audio and camera.
2. Elevate your laptop to avoid staring down into the camera.
3. Dress professionally from at least the waist up.
4. Position yourself at a desk or table, against a plain, neutral
background.
5. Check the lighting in the room.
6. Close all other applications on your laptop.
7. Silence your cell phone, and disable vibration alert.
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 Things you should not forget about a
Remote INTERVIEW
DON’T forget to:
8. Have a copy of your CV/Resume at hand.
9. Attach post-its around the laptop screen with prompts, and the
questions you wish to ask the interviewer.
10.Ban kids, pets and spouses from the room for the duration of the
interview.
11.Have pen and paper at hand.
12.Have a glass of water next to you.

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 Things you should not forget about a
Remote INTERVIEW
And....Don’t forget to talk into the camera, not into the screen!

- Obviously you will have prepped ahead of time; will know your
transferable skills; will have practised C.A.R. and C.A.R.L. technique
and competency-based sample questions.
- You will have thoroughly researched the company, know who the
interviewer is, and will have prepared 3 questions to ask that
person.
- If you have done ALL of the above, there is no reason why you
won’t... ACE the video interview!
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 You want to ace a PHONE interview?
1. Get dressed as if going to an in-person Interview. Why? It creates
professional attitude and mindset.
2. Don’t slouch on the couch. Chair and table/desk or stand and
pace. Standing promotes voice projection.
3. Quiet room; no interruptions.
4. Wear earphones or pods to eliminate background noise.
5. Silence all other notifications on your phone and laptop (if open).
6. Laptop, pen and paper, and a copy of your CV/Resume.
7. Have written prompts ready, especially for the questions that you
wish to ask.
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 You want to ace a PHONE interview?
8. Answer the phone correctly.
eg. “Good morning/afternoon. This is FULL NAME speaking.”
9. If it’s a phone panel interview, you need to attach voice to name
very quickly. Write the names down and use them when you address
each interviewer.
10.Thank the interviewer(s) for their time at the end of the call. Send a
follow-up “Thank you” email within 6-8 hours or the following day.
- Remember: a smile can not only be seen, it can be “heard” in your
voice!
- Don’t panic. No need to be nervous. It’s a two-way conversation;
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Types of job REJECTION and the “Why”
1. Rejection within an hour after online application.
Most likely your CV/Resume failed ATS due to keyword inefficiency
or formatting violations.

2. Rejection after sending Cover Email and CV/Resume to a recruiter

or hiring manager.
Your CV/Resume was poorly presented.
You were not sufficiently qualified for the role.

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Types of job REJECTION and the “Why”
3. Rejection after interview by phone, Skype or in-person.
You didn’t prep, and so did not perform well.
Another candidate was better-suited to the role than you were(you
can not control this)

- Only YOU know what the reason is.

- Only YOU can take the necessary steps to improve for future
applications and interviews.

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 What is STAR ?

▸ STAR is an acronym for four key concepts.

▸ Each concept is a step the job candidate can utilize to answer a
behavioral interview question.
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 Situation-Task-Action-Result

▸ Situation: Describe the context within which you performed a job or

faced a challenge at work.
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 Situation-Task-Action-Result

▸ Task: Describe your responsibility in that situation.

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 Situation-Task-Action-Result

▸ Action: Describe how you completed the task or endeavored to meet

the challenge. Focus on what you did, rather than others did.
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 Situation-Task-Action-Result

▸ Result: Explain the outcomes or results generated by the action taken.

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 Prepare for an Interview Using STAR
▸ Prepare several scenarios from the jobs you’ve held.
▸ Make a list of the skills and/or experiences that are required for the job.
▸ Consider specific examples of occasions when you displayed those skills -
for each example, name the situation, task, action, and result.
▸ Make sure the examples are as closely related to the job you’re
interviewing for as possible.
▸ Take a look at common behavioral interview questions, and try answering
each of them using the STAR technique

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 Example Question 1
▸ Tell me about a time you had to complete a task within a tight deadline.
Describe the situation, and explain how you handled it.
▸ While I typically like to plan out my work in stages and complete it piece by piece, I can
also achieve high-quality work results under tight deadlines.
▸ Once, at a former company, an employee left days before the imminent deadline of one
of his projects.--- Situation---
▸ I was asked to assume responsibility for it, with only a few days to learn about and
complete the project.---Task---
▸ I created a task force and delegated work, --- Action---
▸ and we all completed the assignment with a day to spare. In fact, I believe I thrive when
working under tight deadlines. ---Result---
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 Example Question 2
▸ What do you do when a team member refuses to complete his or her quota of the work?

▸ When there are team conflicts or issues, I always try my best to step up as team leader if
needed. I think my communication skills make me an effective leader and moderator.
▸ For example, one time, when I was working on a team project, two of the team members got
embroiled in an argument, both refusing to complete their assignments. They were both
dissatisfied with their workloads,---Situation and hidden Task (solve the problem)--
▸ so I arranged a team meeting where we reallocated all the assignments among the
team members. ---Action---
▸ This made everyone happier and more productive, and our project was a success.
---Result---
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 Example Question 3
▸ Tell me about a time you showed initiative on the job.
▸ Last winter, I was acting as an account coordinator, supporting the account executive for a major
client at an ad agency. The account executive had an accident and was sidelined three weeks before a
major campaign pitch. ---Situation---
▸ I volunteered to fill in and orchestrate the presentation by coordinating the input of the creative
and media teams. ---Task---
▸ I called an emergency meeting and facilitated a discussion about ad scenarios, media plans, and the
roles of various team members in relation to the presentation. I was able to achieve a consensus on
two priority ad concepts that we had to pitch, along with related media strategies. I drew up a
minute-by-minute plan of how we would present the pitch that was warmly received by the team
based on our discussions. --Action--
▸ The client loved our plan and adopted the campaign. I was promoted to account executive six
months later. ---Result---
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 Things Not To Do and Say
in INTERVIEWS:
“What is the title of the role, again?”
 There’s no doubt it’s important to ask your interviewer questions,
but the questions you ask should be targeted towards information you
can’t find online.

“I’ve actually never done this type of job before, but…”

 There’s no need to further underscore your lack of qualifications.
In fact, the interview is your chance creatively connect the dots between
your resume and your decision to apply for the job.

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 Things Not To Do and Say
in INTERVIEWS:
“I really can’t imagine anyone more qualified than me.”
 Self-aggrandizing during an interview only serves to hurt you in
the end. The key is being able to talk about the things that make you
special – not just saying that you’re special.

“My last boss was terrible.”

 It’s important to talk about past challenges you’ve faced on the
job – but critically evaluate, don’t complain.

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 Things Not To Do and Say
in INTERVIEWS:
“This will be a great stepping stone to my next career move.”
 Instead, ask questions about your opportunities for advancement
in the company. This shows that you mean to stay with the company and
let them benefit from your developing skills, knowledge, and maturity.

“I don’t know.”
 There’s always a better way to respond to a question you’re
unsure of than saying, “I don’t know.” Of course, it’s always important to
be humble and not makeup what you’re not sure of, but this is where your
communication skills come into play.
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 Things Not To Do and Say
in INTERVIEWS:
“I don’t have any questions for you.”
 Having questions prepared for your interviewer is almost as
important as being able to answer the questions they throw at you.

“That’s a really nice watch you have on!”

 If you really must compliment the interviewer, make it related to
something you know they’ve done in the business, or even talk about a
move the company made that you admired.

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 Things Not To Do and Say
in INTERVIEWS:
“Um, so, like, I really, um…”
 As in any situation where you want to sound confident,
intelligent, and collected: cut the filler words.

“Do people generally like working here?”

 Ask specific questions about company culture and team morale,
and be direct. The best way to get the down low on what’s happening in
an office is to talk to current or former employees there.

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 Your body language has a significant impact on how others perceive

your competence and abilities.
 Sitting with your arms crossed, hunching over in your chair, or fidgeting
can detract from your otherwise stellar qualifications and may hurt your
hiring potential; so yes, how to sit in an interview is crucial to the
interview process.
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Choose the best position

 The first challenge you’ll face is choosing where to sit in an interview.
 Studies have shown that eye contact builds trust and attraction, so
position yourself in the seat that best facilitates easy eye contact: directly
across from your interviewer, if possible.
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Sit up straight
 Once you sit down, maintaining good posture in an interview is crucial.
Make sure that you sit up straight, no slouching or hunching.
 Not only does sitting up straight convey confidence, studies have
shown that it will make you feel more like a leader.

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Lean forward slightly and maintain eye contact

 Lean forward slightly to convey that you are listening and engaged in
the conversation.
 Maintain natural eye contact throughout the conversation. It’s a trust-
building behavior that’s hard-wired into the human brain, and doing so
will make your statements more memorable.
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Position your hands and arms mindfully

 Avoid crossing your arms. Doing so signals discomfort and
defensiveness.
 Instead, rest your hands on your lap or the table in front of you.
 This position signals openness and collaborativeness
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Avoid fidgeting
 Tapping your fingers on the table, shaking your foot, playing with your
hair, and other forms of fidgeting signal untrustworthiness.
 Emphatic hand gestures increase the perceived value of your words.
Just make sure that your movements are considered and purposeful,
and not just a way to dissipate nervous energy.
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 any questions?

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