SESSION 3A

INTELLIGENT PROCESS
ENGINEERING

BCO5501
BUSINESS PROCESS ENGINEERING

Updated: 4 September 2020

Acknowledgement of Country

We acknowledge the Ancestors, Elders and families of the Kulin Nation and Eora Nation
who are the Traditional Owners of University land. We also acknowledge all Traditional
Owners of Country throughout Victoria and NSW and pay our respect to their culture, and
their Elders past, present and future.

As we share our own knowledge practices within the University may we pay respect to the
deep knowledge embedded within the Aboriginal community and their ownership of Country.

We acknowledge that the land on which we meet is a place of age old ceremonies of
celebration, initiation and renewal and that the Kulin people’s living culture has a unique role
in the life of this region.

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Copyright Notice
• The images used in these notes/papers have been reproduced either under Part VB of
the Copyright Act 1968 for educational purposes only, or under the terms of other sections of
the Act, or with permission of the copyright owner.​
• Please note that the Copyright for each work in the materials is owned by the author/s and/or
the publications listed.

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 Process mining

Prepare Ship
shipment goods

Register (Re)send Archive

order bill order

Receive
payment

Contact
customer

Process mining can be used for:

Process discovery (What is the process?)
Delta analysis (Are we doing what was specified?)
Performance analysis (How can we improve?)

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Process mining: Overview
2) process model 3) organizational model
Start

Register order

4) social network
Prepare
shipment

(Re)send bill

Ship goods

Contact
Receive payment
customer

Archive order

End

1) basic
performance
metrics 5) performance
characteristics

6) auditing/security
If …then …
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Intelligent Process Engineering in Supply
Chain Management
◆ Supply chain management has been defined as the design, planning,
execution, control, and monitoring of supply chain activities with the
objective of creating net value, building a competitive infrastructure,
leveraging worldwide logistics, synchronizing supply with demand and
measuring performance globally .

◆ SCM draws heavily from the areas of operations management,

logistics, procurement and information technology, and aims for an
integrated approach to optimize the flow of good and services

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Intelligent Process Engineering in Supply
Chain Management

Demand Forecasting and Inventory Planning

• Materials Sourcing
• Manufacturing Decisions
• Quality Assurance
• Delivery and Logistics

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BIG DATA :
• Volume
• Velocity
• Variety
• Variability
• Veracity
• Visualization
• Value

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 How Big Data Improves Processes

Select Abstract/
Control Flow:
◆ (mark
elaborate
something as sequential business
◆ identifies the (show me
interesting)
process flow. more or less
detail)
◆ Link Operators:
◆ describe the logic between tasks and
events.
Explore
Filter (show
◆ (show me AND means 'both' or 'all of‘ me something
something
◆ OR means 'at least one of‘ conditionally)
else)
◆ XOR means 'only one of'

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Eurostat
How Big Data Improves Processes

Reconfigure

(show me a
different arra
ngement)

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Improved Processes through Visualisation
Using Big Data
◆ A supply chain consists of all parties involved, directly or indirectly, in fulfilling a
customer request.
◆ The supply chain not only includes the manufacturers and suppliers, but also
transporters, warehouse, retailers and customers.
◆ Within each organisation, such as a manufacturer, the supply chain includes all
functions involved in receiving and filling a customer request.
◆ These functions include, but are not limited to, new product development,
marketing, operations, distribution, finance and customer services.

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