UNIT – V

Quality
Management
System
ISO 9000: Quality Systems
Introduction
 Need for ISO 9000

Reason for implementing Quality System

Objectives of ISO 9000 Quality System

Benefits of ISO 9000 Certification

FAQs on Quality Systems
ISO Family of Standards
Quality Management Principles
 ISO 9001:2000 Requirements
Elements /Clauses of ISO 9001:2000 Standard
 ISO 9001:2000 Model
Process Based QMS Model / Process Model
Elements/Clauses of ISO 9001:2000 In Detail
Implementation of Quality System
(Steps to Registration)
Documentation of Quality System
Quality Auditing
QS 9000: Automotive Quality Management Systems
 ISO 14000:
Environmental Management
System Standards
What is ISO 14000?
Why do we need ISO 14000 Standards?
ISO 14000 Family of Standards?
Terminologies Used in ISO 14000 Standards
 Concepts of ISO 14001
Environmental Management System Model
 Requirements of ISO 14001
(Elements / Clauses / Requirements of EMS)
Benefits of ISO 14001