Project Work

Management Development Institute

10 July 2023
Group 3
Part 3: Reality
Part 8: Becoming a leader

Presented by
 Arpana Basnet
 Kedar Khatri
 Rishi Prasad Adhikari
 PART 3
REALITY
CHAPTER 9
THE COURAGE TO DO THE RIGHT THING

KNOW WHEN TO BREAK THE RULES

 Know When to Break the Rules

 The Florida bound flight KH209 was somewhere over Maryland at an altitude of 36,000
feet traveling at about 560 miles per hour. Smoke started into the cockpit. Smoke on
aircraft is one of the most terrifying emergencies a pilot will ever face. The smoke itself
can make seeing or breathing difficult and it is sure to cause panic
among the passengers. KH209 needs to descend
immediately.
 There was another flight also flying to Florida 2,000
feet directly below the troubled aircraft.
Decision of the air controller

 The rule of aircraft is no two aircraft flying in a route may pass

each other any closer than 1,000 feet above or below or 5 miles
around each other. The rules are for good reason. Travelling at three
quarter the speed of sound, it becomes very difficult to maneuver
aircraft without creating serious risk of collision.
 The pilot radioed when he realized the problem. The air traffic
controller replied to the pilot to turn 150 right and descend
immediately.
 Expertism of Air Controller

 Not only had the air traffic controller ordered the distressed airplane to enter
restricted airspace but telling the pilot to descend would mean he would pass
well within the 5 mile buffer of the plane flying beneath him.
 A very experienced air traffic controller sitting at the console that day was
fully aware of all the aircraft in the area. He was very aware of all the rules
and restrictions. He radioed the pilot of the other aircraft “AG 1446, there is
another airplane flying above you. He has declared an emergency. He is
going to descend through your altitude approximately two miles off your
right front. He needs to descend immediately.”
 What happened?

 On that day 126 passengers of the plane were saved because one very
experienced air traffic controller decided to break the rules. Keeping people alive
was more important than maintaining boundaries.
 The passengers entrust their lives to the pilots. FAA (Federation of Aviation
Administration, USA) develops the regulations to ensure everything runs as
safely as possible.
 There are air traffic controllers. We trust them to obey rules to ensure that all
those aircraft are kept moving safely across the sky. But in the case of flight
KH209, the controller broke the rules. He disobeyed the clear line to set to
ensure safety.
Key Point

 We don’t just trust people to obey the rules, we also trust that they know
when to break them. The rules are there for normal operations. The rules are
designed to avoid danger and help ensure that things go smoothly.
 And though there are guidelines for how to deal with emergencies, at the end of
the day, we trust the expertise of a special few people to know when to break
the rules.
 Trust is a very special human experience, produced by the chemical
oxytocin in response to acts performed on behalf to serve safety and
protection.
 Snowmobile in the Desert

 If the human being is a snowmobile, this means we were designed to operate in

very specific conditions. Take the machine designed for one kind of condition –
the snow and put it in another condition- the desert, it won’t operate well. It
won’t go as easily or as well as if it were in the right conditions. This is what has
happened in many of our modern organizations.
 Leaders of organization hire and fire in hopes of getting the right mix. They
develop new kinds of incentives to encourage the people to work harder but they
fail to appreciate the people. The people are fine. It is the environment in which
the people operate that is the problem. Get that right and things just go.
 Trust and Commitment

 To a social animal, trust is like lubrication. It reduces friction and

creates conditions much more conducive to performance. Just like
putting the snowmobile back in the snow.
 Trust and commitment are feelings that we get from the release of
chemical incentives deep in our limbic brain.
 There are some basic tenets that all leaders of organizations must
obey to build deep trust and commitment among the people who
work for them
 Part 8: Becoming A Leader

 Chapter- 25: Step 12

 Civilizations don’t usually die from murder.
Civilizations die from suicide.

 A twelve-step program is to recovery. We need to do the work and make the sacrifices
required to change the system that inspire us to help each other something we will not
be able to do alone.

 Step 12 is the commitment to help another alcoholic beat the disease. Step twelve is all
about service to break dopamine addictions.
Alcoholics Anonymous (AA)

 Alcoholics Anonymous (AA) has successfully helped people beat the dopamine
addiction of alcoholism.
 The purpose of AA meetings is to make people feel safe. The people who share
the struggle, who come together to help and be helped, are warm, friendly and
welcoming.
 Alcoholism is like a pack of wolves trying to attack you.
 Alcoholic anonymous is like a family protecting its member. It is perfectly
formed circle of safety.
 The oxytocin We trust

 The oxytocin we trust means a playful or metaphorical way of emphasizing the

significance of oxytocin in promoting trust and social bonding.
 It may imply that oxytocin is seen as a beneficial and valuable factor in building trust and
maintaining social connections.
 Trust is a complex phenomenon influenced by various factors, and oxytocin is just one of
many contributing elements.
 While oxytocin has been associated with trust and bonding, it does not solely
determine trustworthiness or guarantee trust in all situations. Trust is a subjective
concept that involves individual experiences, perceptions, and context.
 Part 8: Becoming A Leader

 Chapter- 26: Shared Struggle

1.Want Not, Waste Anyway
2. Our Best Days at Work
3. Redefining Struggle
4. The Value of Purpose
 Chapter- 27: We Need More Leaders
 Want Not, Waste Anyway

 In many parts of the world especially in developed countries there is an

access to an abundance of consumables. This has led to wasteful behavior.
 On the other hand food shortage is concerning a global issue that affects
millions of people.
 Hence it is important to realize that global food production is generally
sufficient to the world’s population, unequal distribution, inadequate
infrastructure and various socio economic factors contribute to food
shortage.
Want Not, Waste Anyway
 Our Best Days At Work

 Our Best days at work are the ones when we help each
other or overcome hardships.
 The camaraderie and sense of togetherness that

develops within a group can make a significant impact

on our work experiences and memories.
 When a team comes together and works collaboratively towards a common goal,
it creates a positive and supportive environment that fosters strong relationships
and a sense of belonging.
 Redefining The Struggle

 It refers to changing the way we perceive and

approach challenges and difficulties in our lives.

 In an organization overcoming struggles involves a

collaborative effort among team members to address
challenges and achieve shared goals.
 The Value of Purpose

 Human beings have thrived for thousands of years, and our ability to cooperate and
serve others has played a significant role in our success.
 Value of purpose in life is immeasurable. Having a sense of purpose in our lives
gives direction, meaning and fulfillment.
 It lies in its ability to enrich our lives, being us joy and fulfillment and empower us
to make a difference.
 In an organization one should have inclination to connect with others and
understand their needs which in turn enhances our overall wellbeing.
 We Need More Leaders

 Leadership is fundamentally about influence,

inspiration, and the ability to guide and motivate
others towards a common goal or shared vision.
 It involves demonstrating integrity, empathy, and a

genuine concern for the well-being and development of others.

 True leadership goes beyond formal titles or positions of authority.
 It is about making a positive impact, inspiring others, and fostering growth and
collaboration.
 Key Takeaways

 Know your team

 Leaders serve others
 Becoming a leader
 Serve your team
 We not me
Thank You