Professional Life Skills Development

Course Code: PSD-400

MEET OUR TEAM

Atikur Rahman
Tawhid Dewan 201003066
201003065

Shakil Miah
Shoib Akter Sium Ebna Jayed
201003009 201003026
201003046
 Presentation On

Interpersonal Skill
 What is Interpersonal Skill

Interpersonal skills are the behaviors and tactics a person uses to

interact with others effectively. People use interpersonal skills all
the time when dealing with others, whether in the workplace, in
social situations, or within a family.
 Types of Interpersonal Skills

Verbal

Nonverbal communication
 Communication

One of the most important interpersonal skills in any job is communication.

• Nonverbal communication
• Public speaking
• Verbal communication
 Empathy

• Aring
• Compassion
• Diplomacy
• Diversity
• Helping others
• Kindness
• Patience
 Listening

Listening is a skill that goes hand in hand with good

communication. While you need to be able to express your own
ideas, you also need to thoughtfully listen to the ideas of others.
• Active listening
• Curiosity
• Focus
 Leadership

Even if you are not a manager, it is important to have some

leadership experience and ability. Leadership requires being able to
motivate and encourage others and help a team achieve success.
• Encouraging
• Inspiring trust
• Instructing
• Management
• Mentoring
 Positive Attitude

Employers want to hire employees who make the office a brighter

place. They want people with a friendly, positive demeanor.
• Behavioral skills
• Developing rapport
• Friendliness
 Conflict Management

Whether you are a manager or an employee, you will likely need to resolve conflicts
at some point in your job.

• Conflict resolution
• Constructive criticism
• Counseling
 Examples of Interpersonal Skills
• Clear communication
• Attentive, careful listening
• Empathetic behavior that shows you understand and care about a colleague's
situation
• Supporting the useful ideas and honest efforts of colleagues
• Responding positively to communications from others
• Presenting a willingness to get a job done
• Building relationships
• Being positive
 Benefits of Interpersonal Skills

• Better camaraderie
• Increased trust and dependability
• More and better creativity through successful collaboration
• Effective and efficient task completion
• More enthusiasm for a particular task or job
• Elimination of unnecessary problems
• Greater productivity
 Can Interpersonal Skills Be Learned?

Normally, social or interpersonal skills are learned by taking part in

daily group activities, through specific daily actions involving
others, and by watching other people succeed or fail in simple
interactions.
Using Interpersonal Skills in the Job Search

Active listening

Public speaking

Team building

Collaboration
 Using Interpersonal Skills in the Workplace

• Teamwork
• Verbal and written communication (e.g., in-person
meetings, emails, phone)
• Non-verbal communication (e.g., eye contact, facial
expressions, gestures)
• Dependability
• Responsibility
• Empathy
 How Do You Show Interpersonal Skills?

You show interpersonal skills by the way you behave toward

other people. Someone with good interpersonal skills will be
supportive, kind, empathetic, patient, and respectful in the way
they work with colleagues. Typically, they'll be a pleasure to be
around.
 How Can I Improve My Intrapersonal Skills?

The way to improve your interpersonal skills is to practice them every day in
your daily activities, whether at work, home, or in social situations. Remember
that these skills essentially are relationship skills—skills you use to get along
with others. When you notice someone who uses these skills well, you might
observe them as they put them to work and try to emulate their behavior as you
practice.