Hotel Housekeeping

Unit-2
A job description is a detailed document identifying all the likely duties
appertaining to a job position as reporting relationships, additional
responsibilities, working conditions, and any specific know-how necessary
about equipment and materials
 :A job description covers the following aspects

Job profile

Reporting relationships

Supervisory relationships

Coordination details

Scope of job

Hours of work
A job specification is a document detailing the minimum qualities or
traits required by an individual to perform a particular job
Age limit

Educational qualifications

Equipment skills

Physical characteristics

Mental traits

Personality

Language skills

Special requirements
 Role of a supervisor

Managing staff

Actual link between managerial level and the lower-rung staff.

Do the performance standard of their workforce.

Prepare the budget with available resources.

A help them increase their productivity

Motivating the staff to perform achieving the set goals.

Anticipate the guest’s needs

Become representatives of the teams working them.

Directly responsible for failure to meet the standard set by hotel.

 Duties And Responsibilities of Executive Housekeeper

Job Position : Executive house keeper

Reports To : General Manager

Supervises : All the housekeeping staff

Under his/her control

Co-ordinates With : F&B manager, Chief engineer, Purchase manager

Laundry, Front office manager and Executive chef.
:Scope of Job

•Supervise and be responsible for cleanliness, order and appearance of the

hotel rooms and public areas.

• Schedule of all housekeeping Staff.

• Prepare reports as required.

• Participate in all department head meetings.

•Supervise preparation of maintenance requisitions.

•Develop and recommend standard procedures for new tasks or changed

conditions.
•Inspect personally.

•Pay particular attention on odors and pests

 Duties and Responsibilities of Public Area Supervisor

Job position : Public area supervisor

Reports to : Assistant house keeper

Supervises : All the housekeeping staff under his/her control

Co-ordinates with : Front office, Engineering and maintenance, Laundry,

Room service
:Scope of the Job

•Check all public areas against area check-lists.

• Maintain a regular and complete advance schedule.

• Prepare schedule for the chandelier cleaning crew.

• Prepare Schedule for the carpet shampoo crew.

•Inspect staff turnout.

•Train new recruits.

•Submit performance appraisals of staff.

•Check safety and security systems in public areas.

•Account for furniture movements, if any.

• Initiate and follow-up maintenance orders.

•Check and control equipments.

 Duties and Responsibilities of Floor Supervisor

Job position : Floor/housekeeping supervisor

Supervises : Housekeeping employees allowed his/her area

Reports to : Assist housekeeper

Co-ordinates with :Front office, Engineering and maintenance,

Laundry and Room service
 :Scope of the Job

•Assign duties to the room attendants.

•Inspect each room completely against checklist.

•Check par stocks of linen and guest supplies

•Train Room Attendants maximum productivity and standards of

efficiency.

•Submit performance appraisals.

•Check all safety systems on the allotted floors.

• Coordinates with security.

•Account for movement of linen from his / her floors.

•Prepare housekeeping occupancy lists for front Office.

•Check all maids’ carts.

•Follow upon maintenance orders sent to Engineering.

 Duties and Responsibilities of Uniform / Linen Supervisor

Job position : linen/uniform room supervisor

Supervises : Housekeeping employees under his/her control.

Reports to : Assist housekeeper

Co-ordinates with : Engineering and maintenance, Laundry and f

&b service, front office etc.
:Scope of the Job

•Schedule linen / uniform room staff.

• Check periodically the condition of uniform and hotel linen.

• Assign daily work to tailors.

•Devise and maintain an effective control to issue clean linen/uniforms.

•Co-ordinate closely with the laundry.

• Conduct periodic inventories of linen and uniforms

• Ensure Linen/Uniform Room neat and clean.

• Ensure that all linen, uniforms and materials are neatly and
systematically stacked and arranged and properly labeled.

•Train the staff to perform their duties.

• Maintain all relevant records.

 Duties and Responsibilities of Desk Control Supervisor

Job position : Desk control supervisor

Reports to : Assistant house keeper

Supervises : All the housekeeping staff under his/her

control

Co-ordinates with : Front office, Engineering and maintenance,

Laundry Room service, Telephone department, Stores & Security
 :Scope of the Job
•Receive special requests from guests.

•Co-ordinates with front office and other Depts.

•Maintain registers kept at the control desk.

•Act as a pivotal person.

•Maintain the latest reports.

•Attending to all the phone calls received at the control desk.

•Be responsible for guest room keys.

•Receive complaints on maintenance and housekeeping.

 Duties and Responsibilities of Room Attendant
Job position : Room attendant
Reports to : Floor supervisor
Co-ordinates with : House keeping control desk, Laundry, Room
service, Engineering and maintenance

Scope of the Job:

•Clean guest bathrooms.

•Clean guest bedroom.
•Report missing or broken hotel property.
•Maintain a polite, dignified and helpful and pleasing attitude towards
the guests.
•Attend daily briefings.

•Receive allocation of floor and rooms.

•Replenish maid carts.

•Hand over lost and found articles.

•Make physical check of rooms.

•Check that all the problems in rooms .

•Change the water

•Return keys.

•Prepare room checklist.

 :Briefing

It is done by the managerial staff, will hold the briefing session for all
.employees at the beginning of a work shift

This process facilitates a two-way communication between the

.management and the staff

.Grooming standards are checked, before allocating jobs to the staff

:
Job allocations.

Any VIP in the house.

Checking of grooming standards and personal hygiene.

Appreciation for work well done on earlier shifts.

Banquets or other evens to be held in the hotel.

Discussing problems faced by any staff member.

Sharing experiences and inviting ideas

Handover of any incomplete work to the staff on the next shift.

Checking the next day’s duty roster.
De-briefing/ Going off Duty
•Discussing problems faced by any staff member

•Sharing experiences and inviting ideas

•Handover of any incomplete work to the staff on the next shift.

•Checking the next day’s duty

•After the de-briefing, the morning shift employees proceed to the

uniform exchange.