BECOMING A HIGH

PERFORMING TEAM

© 2015 Capsim Management Simulations, Inc.

 OVERVIEW OF TOPICS
▶ The Importance of Teams

▶ Effective Team Functioning

▶ Stages of Team Development

▶ Critical Success Factors for Team Performance

▶ Effective Teamwork in Capsim Simulations

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© 2015 Capsim Management Simulations, Inc.
 THE IMPORTANCE OF TEAMS
▶ Prevalence of work teams
• Use of teams is well documented in contemporary
firms for a variety of purposes and across a variety
of industries

▶ Impact of work teams

• Virtually all of the most important organizational
decisions are made by teams (vs. an individual)

▶ Promise of work teams

• Outperform individuals on tasks requiring multiple
skills, judgment, & experience
• Be more flexible & responsive to change

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© 2015 Capsim Management Simulations, Inc.
 BUILDING BLOCKS OF
EFFECTIVE TEAMS
▶ What are teams?
• Teams are two or more individuals working together
adaptively, interdependently, & dynamically toward a
common goal

▶ Do all teams look alike?

• Project-based, cross-functional, top management teams

▶ How do teams function?

• Performance is generally viewed as a dynamic
“input-process-output” model

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© 2015 Capsim Management Simulations, Inc.
 EFFECTIVE TEAM FUNCTIONING
Input Characteristics:
• Individual (e.g., experience, skills)
• Team (e.g., longevity, composition)
• Environmental (e.g., resources, constraints)

Process Factors:
• Communication TEAM
INDIVIDUAL
• Integration
• Adaptation
• Etc.

Outputs/Performance:
• Activities TASKWORK
& ENVIRONMENTAL
• Services
TEAMWORK
• Products
• Etc.

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© 2015 Capsim Management Simulations, Inc.
 STAGES OF TEAM DEVELOPMENT

Pre-team Stage I: Forming Stage II: Storming

Stage III: Norming Stage IV: Performing Stage V: Adjourning

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© 2015 Capsim Management Simulations, Inc.
 CRITICAL SUCCESS FACTORS

INDIVIDUAL BEHAVIOR
• Preparation
INDIVIDUAL • Execution
PROCESSES • Monitoring
• Adjustment

TEAM
PROCESSES TEAM ATTITUDES & ACTIONS
• Cooperation
• Coordination
• Cohesion
• Confidence
• Conflict

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© 2015 Capsim Management Simulations, Inc.
 INDIVIDUAL-LEVEL
SUCCESS FACTORS
Factors Description Example

Preparation Analyzing & planning Listing & prioritizing the

activities that enable main tasks to be
performance accomplished
Execution Collaborating & Working with others to
accomplishing team tasks accomplish team tasks

Monitoring Assessing & evaluating Recognizing mistakes or

ongoing performance discrepancies in
performance
Adjustment Adapting & generating Gathering information
performance improvements needed to solve
performance problems

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© 2015 Capsim Management Simulations, Inc.
 TEAM-LEVEL
SUCCESS FACTORS
Factors Description
Cooperation High-quality, reciprocal
exchange of info. among
team members
Coordination Integration of individual
efforts toward team goals
Cohesion Shared commitment &
affinity toward the team
Confidence Belief that the team has the
capability to perform
successfully
Conflict Disagreement & friction
among team members
© 2015 Capsim Management Simulations, Inc.
Example
Team members regularly
help each other with their
work
Team members clarify the
responsibilities of each
member
Team members have a
shared dedication to the
team’s goals
Team members believe the
team is adaptive & can
overcome obstacles
Team members rarely have
“personality clashes”
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 BRINGING THE FACTORS
TOGETHER FOR SUCCESS
Important to remember that..
• Performance is dynamic, requiring all factors repeatedly
• Factors enable & facilitate taskwork, not a substitute
• In general “more is better”; especially individual-level factors

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© 2015 Capsim Management Simulations, Inc.
 APPLYING THE FACTORS TO
CAPSTONE® OR FOUNDATION®
▶ The simulations require that you apply functional
business knowledge while performing in a team-based
context
• You will be making decisions about business strategy and
operation as members of a top management team

▶ Thus, success requires accomplishing the

operational/technical tasks and engaging in
collaborative action in order to make effective decisions
• Both “taskwork” and “teamwork” are necessary

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© 2015 Capsim Management Simulations, Inc.
 NEXT STEPS TOWARD SUCCESS…
▶ Take the Knowledge Check to verify your teamwork
“know how”
• Short 15-question practice test

▶ Review the Teamwork Toolkit, which provides strategies

and tools for effective teamwork practice
• How to create a team charter
• How to run an effective team meeting
• How to reduce “social loafing” and “free-riding”
• How to effectively deal with conflict
• How to productively use team feedback

▶ Actively participate on the Team Development Tool

• Provide accurate ratings and discuss results as a team
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© 2015 Capsim Management Simulations, Inc.
 GOOD LUCK AND ENJOY!

HERE WHEN YOU NEED US

We’re dedicated to your success. One of our client
relationship consultants will be assigned to you to help
you and your students. Contact us any time throughout
the entire simulation process. We’ll be glad to help.
Let’s get started!

877.477.8787
+1.312.477.7200 (outside North America)
support@capsim.com

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© 2015 Capsim Management Simulations, Inc.