EM4218E - MANAGEMENT INFORMATION SYSTEMS

CHAPTER 2 –
Global E-business and Collaboration
Learning Objectives

1. What are business processes? How are they related to information systems?
2. How do systems serve the different management groups in a business, and how do systems that link
the enterprise improve organizational performance?
3. Why are systems for collaboration and social business so important, and what technologies do they
use?
4. What is the role of the information systems function in a business?

2
CONTENTS

2.1. Business Processes

2.2. Business Organization and Information Systems
2.3. Collaboration and Social Business

3
2.1. Business Processes

• Business Processes
• Video Lecture Figure 2.1

4
CONTENTS

2.1. Business Processes

2.2. Business Organization and Information Systems
2.3. Collaboration and Social Business

5
2.2. Business Organization and Information Systems

• Transaction Processing Systems (TPS)

o Process day-to-day business event data data in an organization (Operational level)
o Video Lecture Figure 2.2
• Management Information Systems (MIS)
o Produce details information to help manage a firm or part of a firm (Managerial)
o Video Lecture Figure 2.3
• Decision Support Systems (DSS) Business
o Provide analysis tools and databases to support quantitative decision making (Multiple) Intelligence
• Executive Support Systems (ESS)
o Provide very high-level, aggregate information to support decisions (Executive)

DSS ESS
6
2.2. Business Organization and Information Systems

Organizational Decision-Making Levels

• Executive Information Systems

• Decision Support Systems (both levels)

• Management Information Systems

• Transaction Processing Systems

7
2.2. Business Organization and Information Systems

• Implement enterprise applications to link the enterprise

• Enterprise systems (ERP)
• Supply chain management systems (SCM; Chapter 9)
• Customer relationship management systems (CRM; Chapter 9)
• Knowledge management systems (KMS; Chapter 11)

• Intranets vs. Extranets (Chapter 7)

8
2.2. Business Organization and Information Systems

• E-business
• The use of digital technology and the Internet to execute the major business processes in the
enterprise
• E-commerce
• The use of digital technology and the Internet to execute the major business processes in the
enterprise
• E-government
• The use of digital technology and the Internet to execute the major business processes in the
enterprise
• The example of Singapore

9
In-class Group Discussion

• Read the case “The City of Mississauga Goes Digital”

• Use the following diagram to answer the questions
• Describe the problems the City of Mississauga hoped to
address using digital technology.
• What technologies did Mississauga employ for a solution?
Describe each of these technologies and the role each played
in a solution.
• What management, organization, and technology issues did
the City of Mississauga have to address in developing a
solution?
• How did the technologies in this case improve operations
and decision making at the City of Mississauga?

10
CONTENTS

2.1. Business Processes

2.2. Business Organization and Information Systems
2.3. Collaboration and Social Business

11
2.3. Collaboration and Social Business

• What is collaboration?
• Working with others to achieve shared and explicit goals
• Team: formal groups whose members collaborate to achieve specific goals

• Why is collaboration important?

• Changing nature of work
• Growth of professional work
• Changing organization of the firm
• Changing scope of the firm
• Emphasis on innovation
• Changing culture of work and business

12
2.3. Collaboration and Social Business

• Business benefits of collaboration and social business

13
2.3. Collaboration and Social Business

• Requirements for collaboration

Examples?
• Email and instant messaging
• Wikis
• Collaboration and social business platforms
• Virtual Meeting Systems
• Cloud Collaboration Services
• Microsoft SharePoint and IBM Notes

14
Learning Objectives

1. What are business processes? How are they related to information systems?
2. How do systems serve the different management groups in a business, and how do systems that link
the enterprise improve organizational performance?
3. Why are systems for collaboration and social business so important, and what technologies do they
use?

15