Monthly Quality

Performance
February 2024
Prepared By : Satyendera Pundir
Approved By : Vaibhav Bamhanelkar
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT

ScopeAchievement
for Improvements

0 (Zero) complaint for Bending of Core

Proper Checking of Every Core For Bending .
Modify Bending Test Machine for faster & efficient Testing of
Cores.
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT

16
Month wise complaints
15
14
16
13
12
11
10
9
8 9 9 9
7
6
5 6
4 5 5 5 5 5
3 4
2
1
0 1
No. of complaints

Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– Feb’ 24.

Criticality of the complaints

Total Complaints of JAN’ 16 Total Complaints of FEB’ 5

Month Month
Critical 06 Critical 04

Major 04 Major 01

Minor 01 Minor 00

VOC 01 VOC 00

Unjustified 04 Unjustified 00
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT

Nature Of Defect
Complaints
Wrong I.D/O.D 0
Nature of defect No's of complaints
Core Bending 0
Core Bending 0
Wrong I.D/O.D 0 Higher/ Lower Weight 0
De-lamination 2
Poor Edge Finishing 0
Poor Edge Finishing 0
Mixing of Material 0 Mixing of Material 0

Higher/ Lower Weight 0 Thickness Variation 1

Thickness Variation 1 Delamination 2
Low C.S 2
Low C.S 2
Poor Surface Finishing. 0
0 0.5 1 1.5 2 2.5
Cracking 0
No's of complaints
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– Feb’ 24.

Process responsibility in the complaints Responsible Process %

Total Complaints of 5
FEB Month

Winder Team 03

Side Cutting 00 QA/

Finishing / Packing Planning
20%
Dispatch Team / 01 Winder
Transportation Dispatch Team
Team / 60%
Transporta-
Bending Testing 0 tion
Team 20%

QA/Planning 01
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– Feb’ 24.

Sr. No. Client Name Total Invoices Complaints Total Sale Rejection

1 S.B Packaging Pvt.Ltd 4 1 945.92 Mtr 0

2 Uflex ( Jammu) Unit-1 3 1 5282.96 Mtr 0

3 Jindal Poly Film 16 1 23295.96 Mtr 0
4 Sumilon 3 1 16153.46 Mtr 1220.4 Mtr
5 NR AGGARWAL 1 1 10884 Mtr 2874.9 Mtr
6
7
8
9
10
Total 5
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– FEB’ 23.

U Flex Unit-1 , Qty - 1488 Pcs, Discrepancy :100.00 %, Responsible Dept.: Winder Team
Defect Class Product Affected RCA CAPA
Thickness variation (9.84 3"10 MM *1200 MM - 1488 We investigated for this complaint and found that Training is provided to concern team & Coloring
to 10.6 MM) Found Only in Pcs Setting time Core Pipes & Slit Breakage Pipe is material is provide on winder so they can mark
4 Pcs mixed with good material. defected material. Defected Material will be
Immediately placed in wastage area to eliminate
the chances of mixing of defective material with
good material.
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– FEB’ 23.

Sumilon , Qty - 197 Pcs, Discrepancy :25.00 %, Responsible Dept.: Planning , QA, & Marketing Team
Defect Class Product Affected RCA CAPA
Low C.S 6"14 MM*2100 MM We have investigated for this matter. We found We received specification from customer, We will
that we have processed the lot for C.S in Flat- 170 process future lots according to customer
Kg/Cm². But Customer required 190 Kg/Cm² in flat requirement .
& 600 Kgf in Radial. However Plant was not aware
with customer specification.
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– FEB’ 23.

Jindal Poly Pack, Qty - 200 Pcs, Discrepancy :100.00 %, Responsible Dept.: Winder Team
Defect Class Product Affected RCA CAPA

Delamination 6"16 MM *1700 MM - 200 Pcs We investigated for this complaint and found that Training is provided to concern team to identify &
de-lamination occurred due to uneven gum eliminate this type of issues in actual time. Gum
distribution between different layers. Flow, Gum Viscosity & Proper paper angle/edges
gap will be check after 30-45 Minutes gap.
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– FEB’ 23.

S.B Pack, Rohtak, Qty - 100 Pcs, Discrepancy :100.00 %, Responsible Dept.: Winder Team
Defect Class Product Affected RCA CAPA
Layer Shifting 3"15MM*1300 mm - 100 Pcs We investigated for this complaint and found that Training is provided to concern team to identify &
(De-lamination) delamination occurred due to uneven gum eliminate this type of issues in actual time. Gum
distribution between different layers. Flow,Gum Viscosity & Proper paper angle/edges
gap will be check after 30-45 Minutes gap.
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT– FEB’ 23.

NR Aggarwal, Qty – 210 PCS , Discrepancy : 100 %, Responsible Dept.: QC & Dispatch (Logistic) Team
Defect Class Product Affected RCA CAPA
Low C.S 519-554 Against 6"15MM*3700 MM - 210 Pcs We investigated for this complaint and found that In Future Lots we will poly pack the material &
Std. 650 Kg/cm2 material is not poly packed due to which material assure that material will not damaged during
absorb moisture & damaged during transportation transportation.
due to which material de-shaped.
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT

Challenges &for
Scope Scope for Improvement
Improvements

Repeat complaint for De-lamination

Properly Checking of Cores For De-lamination .
Identify actual root cause & eliminate it in actual time.
 MONTHLY PERFORMANCE- CUSTOMER COMPLAINT

Challenges &for
Scope Scope for Improvement
Improvements

• C.S Variation in material

Identification reason on C.S Variation & Eliminate it.
Thank You!