III.

Benefit to community

• In the 2016 Corporate Social Responsibility (CSR) report, you will find
information about Microsoft’s policies and business practices which
reflect the company’s commitment to making the planet a better
place.
III. Benefit to community
• Expanding Microsoft’s commitment to sustainability by establishing new
energy goals, including having data centers rely on a larger percentage of wind,
solar and hydro power electricity over time.
• Contributing to public policy discussions with a new book, “
A Cloud for Global Good,” which lays out a roadmap of 78 specific policy
recommendations to help ensure cloud computing is trusted, responsible and
inclusive.
III. Benefit to community
• Working together with stakeholders
 Decisions we make affect our employees, customers, partners,
shareholders, suppliers and communities and we consider their
voices.
 Microsoft receives input from millions of people every year, from
personal customers to policy makers and global human rights
experts.
 Formal channels, actively engage with key stakeholders, advocacy
groups, industry experts, CSR rating agencies, investors focusing on
CSR and many others
V. MANUFACTURING AND
OPERATION
 Manufacturing

1. Creating a modern manufacturing workplace:

­ Workforce challenges in manufacturing

­ The building blocks of a modern manufacturing workplace
­ Empowering employees for success
­ Enabling a modern workplace in manufacturing
V. MANUFACTURING AND
OPERANTION
 Manufacturing

2. Five ways to advance your product-as-a-service journey

­ Connected field service

­ Connected sales and service
­ Factory of the future
­ Intelligent supply chain solutions
­ Connected product innovation
V. MANUFACTURING AND
OPERATION
 Operation

 Microsoft’s Operations Management, 10 Decision Areas

 Design of Goods and Services
 Quality Management
 Process and Capacity Design
 Location Strategy
 Layout Design and Strategy
 Job Design and Human Resources
 Supply Chain Management
 Inventory Management
 Scheduling
 Maintenance
V. MANUFACTURING AND
OPERATION
 Microsoft Corporation’s Productivity Criteria

Units per day (Hardware manufacturing productivity)

Servers updated per day (Equipment maintenance team

productivity)

Units sold per day (Productivity of Microsoft Stores)