Single Server Queue Simulation

• A small grocery shop, customers arrive random times that range from 1
to 8 minutes apart. Assume that inter-arrival times are integer values
with each of the 8 values having equal probability. The service times
vary from 1 to 6 minutes – also integer values – with probabilities
shown in the table .
- Analyze the system by simulating the arrival and departure of 11
customers.
- Compute the measures of performance of the queuing model.
 Solution
Service Times (min) Probability Cumulative Probability

1 0.10 0.10 0 To 9

2 0.20 0.30
10 To 29

3 0.30 0.60 30 To 59

60 To 84
4 0.25 0.85

85 To 94
5 0.10 0.95

95 To 99
6 0.05 1.00
 Model Responses and Simulation Table for the
Grocery Store Simulation
Sum of arrival times Service Time Queue Average in the system Idle time
Totals 41 44 19 58 10
Averag
3.73 4 1.73 5.3 0.91
es
Total number of customers = 11

RN RN
Step Activity Clock Activity Clock Output Clock Output Output

Time Time
Custo Interarrival Arriva Service Waiting time in Time customer Idle time
service service
mer time (min) l time time (min) queue (min) spends in system of server
begins ends
1 0 0 3 0 0 3 3 0
2 8 8 3 8 0 11 3 5
3 8 16 5 16 0 21 5 5
4 4 20 3 21 1 24 4 0
5 2 22 4 24 2 28 6 0
6 1 23 2 28 5 30 7 0
7 3 26 3 30 4 33 7 0
8 7 33 2 33 0 35 2 0
9 2 35 5 35 0 40 5 0
10 1 36 4 40 4 44 8 0
11 5 41 5 44 3 49 8 0
Typical Performance Measures
of a Queuing System

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Section
A computer technical support center is staffed by two people, Able and Baker,
who talk calls and try to answer questions and solve computer problems. The time
between calls ranges from 1 to 4 minutes, with distribution as shown in table 1.
Able is more experienced and can provide service faster than Baker. The
distributions of their service is shown in tables 2 and 3. When both idle, Albe takes
the call. If both are busy the call goes on hold. Simulate the system for 60 minutes.
1 - Draw a histogram to show the frequency of caller delay.
2 - Calculate the time percentage for the time that Albe is busy to the total time.
3 -Calculate the average waiting time of customers who wait.