ORGANIZATIONAL

BEHAVIOR AND
WORKPLACE
DIVERSITY
 Outline
PART 1: WHAT IS ORGANIZATIONAL BEHAVIOR?
- DEFINITION
- ORGANIZATIONAL BEHAVIOR VS. ORGANIZATIONAL CULTURE
- BENEFITS OF UNDERSTANDING ORGANIZATIONAL BEHAVIOR
- 4 ELEMENTS OF ORGANIZATIONAL BEHAVIOR
PART 2: WORK PLACE DIVERSITY
- DEFINITION
- BENEFITS OF DIVERSE WORKFORCE
- ISSUES AND CHALLENGES OF DIVERSE WORKFORCE

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PART 1: WHAT IS ORGANIZATIONAL
BEHAVIOR?

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DEFINITION
• Organizational behavior (OB) is the academic study of how people interact within
groups. The principles of the study of organizational behavior are applied primarily to
make businesses operate more effectively. Additionally, the study includes research
dedicated to improving job performance, increasing job satisfaction, promoting
innovation, and encouraging leadership and is a foundation of corporate human
resources. It is embedded in human resources such as employee retention, engagement,
training, and culture. -Carol Kopp (2023).

• It is largely used within the field of business management as a means to understand–

and more effectively manage–groups of people. The reason businesses look to OB is
because it can help organizations increase employee performance, while also creating a
positive working environment. -Chauncey Crail (2023)

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DEFINITION
• OB simply refers to the way people behave in organizations and the relationship
between human behaviors and organizational settings. -Jason Gordon (2023)

Source:
https://www.investopedia.com/terms/o/organizational-behavior.asp
https://www.forbes.com/advisor/business/what-is-organizational-behavior/
https://thebusinessprofessor.com/en_US/management-leadership-organizational-behavior/organizational-behavior-definition

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ORGANIZATIONAL BEHAVIOR VS. ORGANIZATIONAL CULTURE

Organizational culture refers to qualities of the workplace itself that influence its
employees, whereas organizational behavior refers to the resulting behavior of the people
within it.

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BENEFITS OF UNDERSTANDING ORGANIZATIONAL BEHAVIOR

• Increased employee satisfaction

• Increased customer satisfaction
• Increased innovation
• Increased productivity and performance
• Increased trust between employees and the company/management
• Better communication within the organization
• Bringing out leadership qualities of employees
• Employees are more likely to behave ethically
• Reduction in employee burnout
• Reduction in worker attrition and turnover

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4 ELEMENTS OF ORGANIZATIONAL BEHAVIOR
1. People. Everyone brings their personality, values, and communication style to a
workplace environment. The interaction of employees with work and with one
another is perhaps the most important element in a work environment.
2. Structure. Refers to the relationships and roles of employees to one another and
within the company. Includes elements such as hierarchies, job descriptions,
departmentation, and compensation systems.
3. Technology: The machines, tools, and resources provided to employees to perform
their job duties, work with customers, and otherwise function within a role and as a
part of the organization.
4. External environments: Both internal and external environments are included. This
refers both to physical environments (lighting, space, furniture, etc.) and broader
conditions (economy, customers, politics, etc.)

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PART 2: WORK PLACE DIVERSITY

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DEFINITION
• Diversity in the workplace means employing people of different ages, genders,
ethnicities, sexual orientations, cultural backgrounds, and education levels. -Ashley
Stahl (2021)

• Workplace diversity means respecting and valuing the skills and differences that each
staff member brings into the workspace. A diverse workplace is an inclusive
environment that provides equal rights and opportunities for all workers, regardless of
gender, colour, age, ethnicity, physical ability, sexual orientation, religious beliefs, and
so on.

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DEFINITION
• Diversity in the workplace is defined as a trait of company culture wherein the
workforce composition includes employees of different genders, ages, sexual
orientations, religions, languages, abilities, professional backgrounds, socioeconomic
backgrounds, and educational backgrounds. - Chiradeep BasuMallick (2020)

Source:
https://www.forbes.com/sites/ashleystahl/2021/12/17/3-benefits-of-diversity-in-the-workplace/?sh=6a8388f522ed
https://abilityoptions.org.au/5-benefits-of-diversity-in-the-workplace/
https://www.spiceworks.com/hr/diversity-inclusion/articles/what-is-diversity-in-the-workplace/#:~:text=Workplace%20diversity%20may%20be
%20defined,socioeconomic%20backgrounds%2C%20and%20educational%20backgrounds

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BENEFITS OF DIVERSE
WORKFORCE
• Diverse teams boost A study by Harvard (2017)
creativity and innovation shows:
• Workplace diversity • Inclusive teams make better
creates greater business decisions up to 87%
opportunities for of the time.
professional growth. • Teams that follow an
inclusive process make
• Better decision-making decisions twice as fast with
half the meetings.
• Decisions made and
executed by diverse teams
delivered 60% better results.

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ISSUES AND
CHALLENGES OF
DIVERSE WORKFORCE
• Communication • Lack Of Consensus
(Nuances, slang, and • Resistance To Change
language barriers)
• Barriers to diversity
• Slow decision-making
implementation
• Trust issues • Different meanings of
• Prejudice, inclusion
Discrimination, Bias,
And Stereotypes

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SOURCE

BENEFITS:
https://www.forbes.com/sites/ashleystahl/2021/12/17/3-benefits-of-diversity-in-the-workplace/?sh=283d1edb22ed
https://www.forbes.com/sites/forbescoachescouncil/2019/09/09/the-benefits-of-creating-a-diverse-workforce/?sh=529d032a140b

ISSUES AND CHALLENGES:

https://www.togetherplatform.com/blog/biggest-challenges-to-workplace-diversity
https://backpac.co/blog/challenges-of-diversity-in-workplace/

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THANK YOU

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