JLR-MNL-17999-JLRQ Manual v6.4

JAGUAR LAND ROVER LIMITED
JLRQ MNUAL
JLR-MNL-17999
ISSUE LEVEL 6.4
Confidential ©2020
Document: JLR-MNL-17999 Issue: 6.4
Owner: pbudai Printed Copies are Uncontrolled Issue Date: 31/07/2023
JLRQ FOREWORD
JLRQ is Jaguar Land Rover Limited’s supplier performance measurement system and
determines supplier site performance status for their products. JLRQ is built upon
previous guidelines and has incorporated the lessons learnt from years of quality
experience. JLRQ has been developed to address the joint needs of Jaguar Land
Rover Limited, our suppliers and customers in the pursuit of quality excellence.
The relationship we hold with our suppliers is of key importance as we work together
to produce premium vehicles and drive customer satisfaction. JLRQ allows our
suppliers to understand exactly what is required, where they stand against the
requirement and leads the way to achieve continuous improvement. The reward for
improving quality and achieving JLRQ status is the recognition that the supplier’s
facility meets accepted standards of quality and supply performance.
Our JLRQ suppliers are valued partners, an integral part of our business fabric. Only
by working together in partnership will we be able to provide the premium products
our customers expect.
JLRQ is a structured measurement driven process that continually reviews and

improves performance. We have been listening and engaging with our suppliers to
ensure that those chosen are determined to continue the journey of continuous
improvement with us.
Confidential ©2020
INTRODUCTION
Launched in 2010, JLRQ recognises quality achievement at the

manufacturing site level, and by applying consistent, understandable metrics INTRODUCTIO
to drive high quality, JLRQ is the quality trust mark for Jaguar Land Rover N
Limited.
In today’s dynamic marketplace, companies that don’t improve get left BENEFITS OF
behind. The expectations and requirements in JLRQ have been enhanced to JLRQ
more accurately reflect supplier performance in relation to Jaguar Land
Rover Limited. JLRQ
WHAT IS JLRQ? REQUIREMEN
TS
It is a set of fundamental quality and manufacturing disciplines which, when
followed, ensure a supplier’s success and drive a supplier’s continuous
JLRQ SCORE
improvement. Suppliers are expected to attain a certain mark, to put the tools
in place to maintain excellence and to improve with each passing year.
Suppliers aren’t expected to achieve JLRQ independently – it is a
relationship. Jaguar Land Rover Limited stands ready to offer suppliers its CONSEQUENC
expertise and assistance throughout the JLRQ quality journey. ES
JLRQ puts the discipline in place to achieve consistent excellence and
guides cooperation between Jaguar Land Rover Limited and its
suppliers for superior quality execution. APPLYING FOR
JLRQ
APPROACH:
JLRQ applies a few vital metrics to determine which suppliers qualify for APPENDIX A –
JLRQ – the same measurements will be used to establish who will keep CAPABLE
JLRQ status. JLRQ has refined the manufacturing site assessment as a key SYSTEMS
tool in driving continuous improvement. The revised site assessment places
greater emphasis on the site QOS, including, launch performance, quality
reject trends and process variability to provide a framework to achieve APPENDIX B –
continuous improvement. ONGOING
PERFORMANCE
IMPORTANT:
For any queries regarding the Jaguar Land Rover Limited process described
in this document, please contact your Jaguar Land Rover Limited STA APPENDIX C –
Engineer. MANUFACTURING
SITE ASSESSMENT
ADDITIONAL INFORMATION
All supporting documents and information can be found on the Jaguar Land
EXPECTATION
Rover Limited Supplier Portal.
S
GLOSSARY
3
BENEFITS OF JLRQ
Your JLRQ status has many benefits, most importantly, membership among
the industry’s best, with the associated respect and rewards: INTRODUCTIO
N
RECOGNITION: Displaying the JLRQ Certificate is a sign that your
facility meets accepted standards of quality and supply performance.
BENEFITS OF
PUBLICITY AND ADVERTISING PRIVILEGES: JLRQ status will JLRQ
enable you to advertise and publicize your company with the additional
prestige of JLRQ. Suppliers are required to obtain approval from Jaguar
JLRQ
Land Rover Limited Public Affairs as a prerequisite of use.
REQUIREMEN
SELF-CERTIFICATION: Only as a JLRQ supplier, will you be TS
eligible, with STA concurrence, to self-certify to the PPAP requirements
submission Level 1. JLRQ SCORE
PREFERRED STATUS WITH JAGUAR LAND ROVER LIMITED:
JLRQ facilities are considered preferentially for new product
development and sourcing. CONSEQUENC
ES
APPLYING FOR
JLRQ
APPENDIX A –
CAPABLE
SYSTEMS
APPENDIX B –
ONGOING
PERFORMANCE
APPENDIX C –
MANUFACTURING
SITE ASSESSMENT
EXPECTATION
S
GLOSSARY
4
JLRQ REQUIREMENTS
Any external supplier manufacturing facility which currently supplies

production products to Jaguar Land Rover Limited is eligible for JLRQ INTRODUCTIO
consideration. Subcontractors are not eligible for JLRQ status. N
JLRQ means that the supplier facility achieves excellence in these key areas:
capable systems, BENEFITS OF
ongoing performance, customer endorsement,
JLRQ
site action plan, continuous improvement.
JLRQ
CAPABLE SYSTEMS REQUIREMEN
What are the capabilities of a supplier’s underlying systems? TS
JLRQ evaluates this aspect of business by your registrar third-party ‘in good JLRQ SCORE
standing’ certification to IATF16949:2016 quality standard, and the ISO
14001:2015 environmental standard. Suppliers must also pass a materials
management system assessment; MMOG/LE v5 must be completed on the
CONSEQUENC
MMOG.np web platform. Compliance to these standards is required to
ES
receive and keep JLRQ status and is discussed in more detail in Appendix A.
ONGOING PERFORMANCE
What is the supplier’s performance history with Jaguar Land Rover Limited? APPLYING FOR
JLRQ
JLRQ uses five key performance metrics in determining a supplier’s JLRQ
score:
Field Service Action: Has Jaguar Land Rover Limited had to intervene APPENDIX A –
CAPABLE
because of a supplier failure?
SYSTEMS
Stop Shipments: Is vehicle rework, modification or re-inspection
necessary due to poor product availability or quality?
PPM Performance: Does a supplier deliver consistently high-quality APPENDIX B –
products? ONGOING
PERFORMANCE
Delivery Performance: Do products arrive on time, at the correct
location, in the proper quantity and with the correct information?
Violation of Trust: Does a supplier properly notify Supplier Technical APPENDIX C –
Assistance (STA) of changes in manufacturing process, equipment, MANUFACTURING
material and sub supplier changes? SITE ASSESSMENT
JLRQ reports these metrics as part of the Supplier Improvement Metrics
(SIM) system. Suppliers can look up their JLRQ status (updated daily) and
EXPECTATION
their overall score (updated monthly), in their SIM summary report. The
S
JLRQ performance metrics are discussed in more detail in Appendix B.
GLOSSARY
5
JLRQ REQUIREMENTS
JLRQ suppliers are responsible for the total quality of the goods and
services they provide to Jaguar Land Rover Limited. This means that INTRODUCTIO
JLRQ suppliers are responsible not just for their own sites, but for the N
quality of any product which a subcontractor manufactures.
Manufacturing Site Assessment
BENEFITS OF
How do things measure up on-site? JLRQ
THE MANUFACTURING SITE ASSESSMENT evaluates whether the
supplier is performing up to customer expectations. JLRQ suppliers will JLRQ
perform a site assessment as follows: REQUIREMEN
Quality Segment I every 6 months TS
Quality Segment IV every 12 months
The Site Assessment determines if the site satisfies JLRQ requirements and JLRQ SCORE
will identify any opportunity for improvement. Are systems and processes
still operating at the same high level as when the supplier achieved JLRQ
status? Have performance or manufacturing process capabilities advanced in CONSEQUENC
order to meet or exceed new market expectations? ES
The JLRQ site assessment addresses:
Planning and Demonstration of Manufacturing Process Capability: What
is a given facility capable of? Have they planned to best leverage its APPLYING FOR
manufacturing and quality potential? JLRQ
Variability Improvements (Consumer Driven 6 Sigma): Does the
manufacturing process demonstrate ongoing variability reduction on APPENDIX A –
current business? Does a supplier plan introduction of variability CAPABLE
reduction techniques for new programmes? SYSTEMS
Manufacturing Efficiencies: Does the supplier exhibit a systematic
approach to lean manufacturing for current parts? Are surrogate data, First
Time Through (FTT) and Overall Equipment Effectiveness (OEE) used to APPENDIX B –
ONGOING
improve new programmes? Has the supplier achieved lean manufacturing
PERFORMANCE
improvements on current business?
Customer Satisfaction: Has the supplier achieved customer satisfaction
improvements on current business and are these improvements APPENDIX C –
documented in robust Quality Operating System (QOS)? MANUFACTURING
SITE ASSESSMENT
On a case-by-case basis Jaguar Land Rover Limited STA may also conduct
formal re-evaluation of a supplier’s JLRQ status. This review is influenced
by historical quality performance, recent product launch concerns and EXPECTATION
potential impact on overall customer satisfaction. A detailed discussion of S
the Manufacturing Site Assessment is
provided in Appendix C
GLOSSARY
6
JLRQ REQUIREMENTS
CUSTOMER ENDORSEMENT
Are the supplier’s customers satisfied with the service and quality they INTRODUCTIO
receive? N
Each supplier must obtain customer endorsements proving it consistently
meets the needs of its Jaguar Land Rover Limited customers. Each Jaguar BENEFITS OF
Land Rover Limited plant that receives a supplier’s products, as well as JLRQ
Material Planning & Logistics (MP&L), Supplier Technical Assistance
(STA), must provide the supplier with an endorsement. Jaguar Land Rover
Limited plant endorsement is solely based on a site’s most recent JLRQ
performance in the immediate six months prior to the following criteria: REQUIREMEN
TS
No stop shipments with any supplier responsibility
Commodity PPM is less than 150% of the relevant industry commodity JLRQ SCORE
PPM
Six months delivery rating (weighted average) of 81 points or higher and
last 3 months equal to 100, (96 points may be acceptable if overall CONSEQUENC
performance is satisfactory) and MMOG/LE v5 = Level A. ES
Six-month QR trend shows improvement or flat trend
Site action plan is effective in addressing manufacturing quality concerns
Jaguar Land Rover Limited plants may withdraw their endorsement based on APPLYING FOR
a site’s performance such as listed above. The Jaguar Land Rover Limited JLRQ
plant will document the basis for their decision and will discuss their
rationale with STA prior to supplier notification.
APPENDIX A –
Loss of any customer endorsement is entered in the Manufacturing Site CAPABLE
Assessment. The site is required to submit a corrective action plan to STA SYSTEMS
within 30 days of the loss of the endorsement.
CONTINUOUS IMPROVEMENT APPENDIX B –

ONGOING
Are suppliers getting better each year?
PERFORMANCE
The ability to drive continuous improvement is built into JLRQ. To maintain
JLRQ status, suppliers must embrace continuous improvement. With this in
mind, the JLRQ thresholds for performance metrics and site assessment may
be raised to encourage overall continuous improvement. In the final analysis, APPENDIX C –
MANUFACTURING
the automotive customer of tomorrow will demand and accept no less. SITE ASSESSMENT
EXPECTATION
S
GLOSSARY
7
JLRQ SCORE
JLRQ SCORE = CAPABLE SYSTEMS + ONGOING

PERFORMANCE + MANUFACTURING SITE ASSESSMENT INTRODUCTIO
How are Capability, Performance and Manufacturing Site Assessment N
tabulated to arrive at a final score?
JLRQ SCORE: Suppliers must maintain an overall score of at least 800 BENEFITS OF
points for JLRQ status. Every site begins with a 1000 point JLRQ score. At JLRQ
the point of application for the JLRQ award a supplier must have 1000
points or more. JLRQ
CAPABLE SYSTEMS: Sites must maintain certification to REQUIREMEN
IATF16949:2016, ISO14001 and compliance to MMOG/LE (Appendix TS
A).
ONGOING PERFORMANCE: Sites gain or lose points based on their JLRQ SCORE
performance metrics and must perform to the minimum JLRQ scoring
thresholds (Appendix B).
MANUFACTURING SITE ASSESSMENT: Site must meet all JLRQ CONSEQUENC
manufacturing requirements and must use and implement the relevant ES
‘Special Process Checklists’ available from the AIAG. These are
mandatory for JLR suppliers and/or sub-suppliers who are associated with
the special processes (Casting, Coating, Molding, Plating, Soldering, APPLYING FOR
Welding, Heat Treatment or Fasteners*.) Issues identified must be JLRQ
addressed in an effective corrective action plan.
*NOTE: In the scope of the Special Process Assessment provided by APPENDIX A –
AIAG, the process FASTENER is not included. The FASTENER CAPABLE
checklist can be found on the JLR Supplier Portal under “JLR-CHJLR- SYSTEMS
TMP-18021 MSA SPECIAL PROCESS CHECKLIST.”
The site will use the latest site assessment checklist available on the Jaguar APPENDIX B –
Land Rover Limited Supplier Portal. ONGOING
PERFORMANCE
Sites that do not meet JLRQ requirements or fail to perform ongoing

manufacturing site assessment at the required frequency or fail to implement
an effective corrective action plan, will lose 250 points and may lose JLRQ APPENDIX C –
MANUFACTURING
status. SITE ASSESSMENT
This applies whether the site is a new supplier or an existing JLRQ location
that wishes to keep JLRQ status.
EXPECTATION
S
GLOSSARY
8
CONSEQUENCES
REVOCATION OF JLRQ
A supplier’s overall JLRQ score will be updated monthly to reflect the most INTRODUCTIO
recent six months of mature data. Suppliers must maintain a minimum of N
800 points.
Certain situations may result in a recommendation to revoke a supplier’s BENEFITS OF
JLRQ status: JLRQ
Loss of certification to ISO 14001:2015 or IATF 16949:2016
JLRQ
Field Service Action with any supplier responsibility
REQUIREMEN
Two or more stop shipments with supplier responsibility (JLRQ impact TS
may be waived if the supplier demonstrates proactive intervention and the
suspect component has not been used in Jaguar Land Rover Limited
production and the underlying root cause is resolved in a timely manner, JLRQ SCORE
as agreed by STA).
Monthly commodity PPM exceeds any relevant industry commodity PPM
in any of the five forward months after the six-month commodity PPM CONSEQUENC
exceeds the industry commodity by 100%, with the site PPM greater than ES
400
Delivery rating falls below 81 points
APPLYING FOR
Manufacturing site assessment is delinquent, or the corrective action plan JLRQ
is delinquent or ineffective in execution
Violation of Trust (refer to Appendix B)
Overall JLRQ score falls below 800 points APPENDIX A –
CAPABLE
SYSTEMS
If a supplier has not satisfactorily addressed the performance or customer
satisfaction problem, the supplier’s JLRQ status will be affected.
APPENDIX B –
These situations cannot be offset in the JLRQ score by positive performance ONGOING
in other areas. STA will make the final determination on supplier JLRQ PERFORMANCE
status. To regain JLRQ, the supplier must satisfy all requirements for six
consecutive months, and obtain STA and customer endorsements, as
appropriate. APPENDIX C –
MANUFACTURING
SITE ASSESSMENT
EXPECTATION
S
GLOSSARY
9
APPLYING FOR JLRQ
Jaguar Land Rover Limited Supplier Technical Assistance (STA) will help
you through the JLRQ process. The first thing you’ll need to do is contact INTRODUCTIO
your Jaguar Land Rover Limited Shared Services at N
JLRQSSC@jaguarlandrover.com.
They will then guide you through the steps necessary before you can make a
formal JLRQ application e.g: BENEFITS OF
JLRQ
Is your site eligible for JLRQ status?
Who are your Jaguar Land Rover Limited assembly and manufacturing JLRQ
plant customers for JLRQ consideration? REQUIREMEN
What is your classification: a new supplier, a new manufacturing site of an TS
existing supplier or a manufacturing site attempting to qualify initially for
JLRQ status?
JLRQ SCORE
What Manufacturing Site Assessment approach will be used – Jaguar Land
Rover Limited STA or self-assessment?
Your facility will conduct a self-evaluation to ensure that you meet JLRQ CONSEQUENC
criteria. Once you believe your facility is ready, based on the site performance ES
reported in SIM, the next step is to obtain the necessary customer
endorsements. These endorsements are valid for six months from the date of
the signature on the endorsement documents. The next step in the JLRQ APPLYING FOR
process is formal application to Jaguar Land Rover Limited STA. When your JLRQ
Manufacturing Site Assessment shows your site to be satisfying JLRQ
standards, driving both compliance and continuous improvement, and you
have collected the necessary customer endorsements, notify your STA Site APPENDIX A –
Engineer in writing, along with documentation of your certification to IATF CAPABLE
16949:2016, ISO 14001:2015, and compliance with MMOG (v5) . Jaguar SYSTEMS
Land Rover Limited STA will take it from there. A follow-up JLRQ on-site
evaluation may be scheduled to review your qualifications for JLRQ. The
responsible STA manager will provide a final recommendation based on APPENDIX B –
ONGOING
demonstrated site capabilities, performance metrics, manufacturing site PERFORMANCE
assessment and the overall JLRQ points maintained during the prior six
months of mature data.
NOTE: After the desktop review of JLRQ submission pack has been accepted APPENDIX C –
the STA engineer will schedule MSA onsite assessment. MANUFACTURING
SITE ASSESSMENT
EXPECTATION
S
GLOSSARY
10
APPLYING FOR JLRQ
ADMINISTRATION
Suppliers must have at least six consecutive months of production shipping INTRODUCTIO
history. If a supplier location has not shipped to Jaguar Land Rover Limited N
within the prior 12 months, it is considered inactive and is no longer
considered to meet JLRQ requirements. JLRQ is a Jaguar Land Rover
Limited-exclusive designation. Facilities that no longer ship to Jaguar Land BENEFITS OF
Rover Limited may not advertise their JLRQ status or display the JLRQ JLRQ
Certificate. For external production suppliers, Jaguar Land Rover Limited
Supplier Technical Assistance (STA) administers the JLRQ programme. JLRQ
ON-LINE AVAILABILITY This document and information relating to JLRQ REQUIREMEN
are accessible to suppliers on the Jaguar Land Rover Limited Supplier Portal. TS
JLRQ SCORE
CONSEQUENC
ES
APPLYING FOR
JLRQ
APPENDIX A –
CAPABLE
SYSTEMS
APPENDIX B –
ONGOING
PERFORMANCE
APPENDIX C –
MANUFACTURING
SITE ASSESSMENT
EXPECTATION
S
GLOSSARY
11
APPENDIX A
CAPABLE SYSTEMS
Before a supplier is considered for JLRQ, it must demonstrate system

capability in several areas. These capabilities must also be maintained for the INTRODUCTIO
supplier to keep JLRQ status. N
ISO 14001:2015 – ENVIRONMENTAL MANAGEMENT SYSTEM
JLRQ suppliers share a key role in our environmental commitment and BENEFITS OF
efforts toward continuous improvement. JLRQ
All JLRQ supplier-manufacturing sites are to be third-party certified to ISO
14001:2015. Sites which are not certified at that time may lose 250 points JLRQ
and JLRQ status. New suppliers and suppliers reinstated to JLRQ status REQUIREMEN
must be third-party certified to ISO 14001:2015. TS
IATF 16949:2016 – QUALITY MANAGEMENT SYSTEM
IATF 16949:2016 provide a framework of fundamental quality systems that JLRQ SCORE
enable continuous improvement and emphasize defect prevention and the
reduction of variation and inefficiency within the value chain. JLRQ
suppliers are required to be third-party certified to IATF 16949:2016. Sites CONSEQUENC
which are not certified will lose 250 points and JLRQ status. ES
MMOG/LE – MATERIALS MANAGEMENT OPERATIONS
GUIDELINE
APPLYING FOR
JLRQ
Jaguar Land Rover Limited utilises MMOG/LE v5 to drive the use of
fundamental material management systems and processes that result in
outstanding delivery performance, exceptional customer satisfaction and APPENDIX A –
continuous improvement. CAPABLE
MMOG/LE v5 must be completed on the MMOG.np web platform (there is SYSTEMS
no Excel Workbook for MMOG/LE v5 assessments) and is a yearly self-
assessment that must be submitted by a supplier between May 1 st and July
31st giving a supplier a 12 months assessment to 31 st July of the following APPENDIX B –
ONGOING
year. It is the supplier’s responsibility to ensure that the self-assessment is PERFORMANCE
submitted on time. Random on-site reviews of supplier compliance can be
enacted. If a supplier is found to be out of compliance and its corrective
action plan does not meet MP&L requirements based on effectiveness and
APPENDIX C –
timeliness, JLRQ status may be jeopardized. MANUFACTURING
NOTE: For more details please refer to the MATERIAL PLANNING & SITE ASSESSMENT
LOGISTICS SUPPLIER OPERATING STANDARDS WEB GUIDE in the
section “16 MMOG/LE” . This document can be found on the Jaguar Land
EXPECTATION
Rover Limited Supplier Portal.
S
GLOSSARY
12
APPENDIX B
ONGOING PERFORMANCE
SCORING THRESHOLDS
INTRODUCTIO
Every supplier site starts with a JLRQ score of 1000 points. Based on N
calculations in the five metric categories which reflect the most recent
six mature months of data, the sites gain or lose points according to BENEFITS OF
their performance. Suppliers must have a minimum of 800 points to JLRQ
maintain JLRQ status. For example, if a supplier has any
JLRQ
responsibility in a Field Service Action, the site loses 250 points, the
REQUIREMEN
JLRQ score drops to 750 and JLRQ status is revoked. Some TS
categories, like Stop Shipment, have specific thresholds. A supplier
must measure up to those thresholds in order to maintain JLRQ status. JLRQ SCORE
Certain categories, like Parts Per Million (PPM) performance are
measured on a sliding scale. If suppliers achieve or outperform PPM
CONSEQUENC
targets, they gain points, according to the extent by which they ES
outperform expectations. If they miss the mark, they lose points
accordingly.
APPLYING FOR
As part of JLRQ’s commitment to continuous improvement, both the JLRQ
baseline threshold to achieve JLRQ (800 points), and the thresholds
necessary to succeed in each category and retain JLRQ status, will APPENDIX A –
CAPABLE
increase as time goes on. SYSTEMS
FIELD SERVICE ACTION (0 OR –250 POINTS)
APPENDIX B –
Directly impacts Customer Satisfaction and Brand Image. ONGOING
When Jaguar Land Rover Limited must intervene with a Field Service PERFORMANCE
Action in which the supplier has responsibility, or the supplier has
involved Jaguar Land Rover Limited in a Field Service Action due to
APPENDIX C –
their own actions, the supplier site loses 250 points and JLRQ status. MANUFACTURING
SITE ASSESSMENT
STOP SHIPMENT (0 TO –250 POINTS)
EXPECTATION
Directly impacts Customer Satisfaction.
S
If Jaguar Land Rover Limited experiences two or more Stop
Shipments, the supplier loses 250 points and JLRQ status. JLRQ
GLOSSARY
impact may be waived if the supplier demonstrates proactive
intervention, the suspected component has not been used in Jaguar
Land Rover Limited production and the underlying root cause is
resolved in a timely manner, as agreed by STA.
13
APPENDIX B
ONGOING PERFORMANCE
JLRQ
Metric Points
Status INTRODUCTIO
Fie ld Se rvic e Ac t ion
Any supplier
1 in six mont hs -250 point s Revoked
N
responsibilit y
0 in six mont hs 0 point s
Any supplier
St op Shipme nt 1 in six mont hs -100 point s BENEFITS OF
responsibilit y
2 or more in six mont hs -250 point s Revoked JLRQ
St ep 1: Improvement vs.
Indust ry Commodit y PPM: JLRQ
REQUIREMEN
100% +100 point s
TS
75% t o 99% +75 point s
50% t o 74% + 50 point s
25% t o 49% + 20 point s JLRQ SCORE
11% t o 24% +10 point s
0% t o 10% 0 point s
PPM Commodit y -1% t o -24% -25 point s
Product ion 2 CONSEQUENC
Pe rformanc e -25% t o -49% -50 point s
1 3 5 -50% t o -74% -100 point s ES
-75% t o -99% -125 point s
≥ -100% -150 point s
Remains -150 pt s unless APPLYING FOR
commodit y PPM exceeds
JLRQ
indust ry PPM
St ep 2: Exceed Indust ry
Commodit y PPM in any
mont h for any commodit y
-250 point s Revoked APPENDIX A –
during t he next five mont hs CAPABLE
0 PPM + 100 point s SYSTEMS
PPM 6 Mont h Sit e

Product ion 1 PPM t o 60 PPM +50 point s
2 3 4
61 PPM t o 100 PPM 0 point s
100 +100 point s APPENDIX B –
97 t o 99 +50 point s ONGOING
De live ry Rat ing
Product ion PERFORMANCE
2 3 81 t o 96 0 point s
below 81 -250 point s Revoked
1st not ice:
Manufac t uring Sit e Site Asse ssme nt or Site Action Pla n is la te or Site -150 point s APPENDIX C –
As s e s s me nt Action Pla n is ine ffe ctive ( re fe r to Appe ndix C) 2nd not ice:
Revoked MANUFACTURING
-250 point s SITE ASSESSMENT
A trust issue which se ve rly impa cts the ongoing
Violat ion of Trus t JLR-Supplie r busine ss re la tionship (re fe r to -250 point s Revoked
Appe ndix B)
Warrant y not part of JLRQ scoring at t his EXPECTATION
Warrant y S
t ime.
1 Negat ive point s are only assigned for sit es wit h PPM great er t han 400
2 Service delivery dat a report ed and now part of JLRQ score
3 Requires at least t wo mont hs of shipping act ivit y t o receive any point s GLOSSARY
4 Negat ive point s do not apply t o Product ion six-mont h sit e PPM
5 Commodit ies ≥ 10% of sit e six-mont h shipment s are considered for JLRQ commodit y performance.
14
APPENDIX B
ONGOING PERFORMANCE
PPM (+100 TO –250 POINTS)

INTRODUCTIO
Provides incentive for continuous improvement, increasing N
Customer
Satisfaction BENEFITS OF
SITE PPM: A site can gain positive JLRQ points by achieving 60 or JLRQ
less overall PPM for production site PPM. A site will no longer lose
JLRQ
points for site production PPM performance. REQUIREMEN
TS
COMMODITY PPM: A supplier can gain positive JLRQ points by
outperforming the industry commodity PPM. If a site provides JLRQ SCORE
multiple commodities, it will only receive points for the worst
performing commodity. Negative points are only assigned if the site
PPM is greater than 400. Sites can receive positive points when they CONSEQUENC
ES
outperform the commodity PPM.
Should a site’s six-month commodity PPM level, for either
production or service, exceed the ongoing industry commodity PPM APPLYING FOR
JLRQ
by 100% or more, and the site PPM is greater than 400, the site will
lose 150 points. When this situation occurs, the site commodity PPM
APPENDIX A –
cannot exceed the monthly industry commodity PPM in any month CAPABLE
for any commodity during the five subsequent months, regardless of SYSTEMS
customer, or the site will lose 250 points and JLRQ status.
The industry commodity PPM level will be locked for 12 months APPENDIX B –
ONGOING
based on the prior 12-month industry PPM for each low commodity. PERFORMANCE
To gain or lose points for PPM performance, suppliers must have
shipment activity in two of the prior six months.
APPENDIX C –
LOW-VOLUME RULE: If the six-month overall site shipment MANUFACTURING
SITE ASSESSMENT
for production is less than 40.000 pieces and the site has five or
fewer rejected pieces, it will not receive negative points for either
EXPECTATION
commodity or site PPM performance. A supplier can receive positive
S
points when it outperforms industry commodity PPM or it achieves
60 or fewer PPM. PPM points are determined as indicated in the
GLOSSARY
Scoring Thresholds Table (Page 15)
.
15
APPENDIX B
ONGOING PERFORMANCE
DELIVERY RATING (+100 TO –250 POINTS)

INTRODUCTIO
Drives excellence in communication and shipping performance. N
A Supplier can gain positive JLRQ points for production delivery
performance based on the weighted six-month average delivery rating.
BENEFITS OF
Suppliers must have shipment activity in at least two of the prior six months JLRQ
to gain positive points for delivery performance. If a site receives multiple
production delivery ratings, it will only receive points for the worst JLRQ
production ratings. REQUIREMEN
If a supplier’s production Delivery Rating falls below 81 points for TS
(i) the weighted six-month average,
(ii) for the last two mature months and JLRQ SCORE
(iii) for the current month, the supplier will lose 250 points and JLRQ
status. CONSEQUENC
Should a supplier’s weighted six month average delivery rating fall below ES
81 points, and there is no shipment activity in either the current month or
one of the last two mature months, the site will receive zero points.
Delivery points are determined as indicated in the Scoring Thresholds Table APPLYING FOR
JLRQ
(Page 15)
VIOLATION OF TRUST (0 OR –250 POINTS)
APPENDIX A –
Drives integrity and trust essential to the JLRQ relationship CAPABLE
SYSTEMS
If Jaguar Land Rover Limited Supplier Technical Assistance (STA)
determines that a supplier has committed a Violation of Trust, it will lose
250 points and JLRQ status. A Violation of Trust occurs when a supplier APPENDIX B –
ONGOING
fails to notify STA and obtain approval through
PERFORMANCE
the Supplier Request for Engineering Approval (SREA) process for:
Manufacturing or equipment process change (including tooling) or
location change. APPENDIX C –
MANUFACTURING
Component or material change or substitution. SITE ASSESSMENT
Sub-contractor or vendor change.
Other examples of Violation of Trust may include: EXPECTATION
S
Launch ramp-up or rate of climb which adversely impacts plant build
schedule versus the agreed timing.
Self-certified PSW is incomplete or inaccurate. GLOSSARY
PSW supporting data lacks integrity.
Other trust issues which severely impact the ongoing business
relationship with Jaguar Land Rover Limited.
16
APPENDIX B
ONGOING PERFORMANCE
WARRANTY PERFORMANCE
Warranty performance is not included in JLRQ scoring at this time but this INTRODUCTIO
may be subject to review in the future. However, the management process N
for warranty claims and iQM projects and the on-time progression of
projects, is considered as part of the STA Endorsement approval process. BENEFITS OF
SUPPLIER QUALITY DISTURBANCE PERFORMANCE (SQD) JLRQ
This is a measure of supplier performance aimed at reducing disruption and
improving the SQD performance within the JLR plants. For suppliers, the JLRQ
objective is measured by the reducing incidence of supplier Quality Reports REQUIREMEN
(QR’s). TS
PLANT PERFORMANCE MANAGEMENT, ESCALATION JLRQ SCORE

AND QOS088 PROCESS
Plant SPQ & STA will define the level of escalation based on both product
quality and delivery performance and in order to achieve JLRQ suppliers are CONSEQUENC
expected to be classed as at the default level: “Normal Business”. ES
FOUR LEVELS OF ESCALATION EXIST:

APPLYING FOR
JLRQ
APPENDIX A –
CAPABLE
SYSTEMS
APPENDIX B –
ONGOING
PERFORMANCE
APPENDIX C –
MANUFACTURING
SITE ASSESSMENT
EXPECTATION
S
GLOSSARY
17
APPENDIX C
MANUFACTURING SITE ASSESSMENT
(MSA)
PRINCIPLE: The MSA defines Jaguar Land Rover Limited quality
INTRODUCTIO
requirements and is a key component of JLRQ. The assessment reviews
N
the fundamental areas of the supplier quality system by evaluating how
well the site has planned for and demonstrated manufacturing process
BENEFITS OF
capability. Suppliers must demonstrate these fundamentals based on
JLRQ
objective evidence in order to achieve and keep JLRQ. Satisfying the
fundamental areas of the quality system is essential to delivering JLRQ
manufacturing efficiencies, variability reduction and ultimately, customer REQUIREMEN
satisfaction. These areas are the basis of continuous improvement around TS
which Jaguar Land Rover Limited and the supplier’s manufacturing site
will establish an ongoing collaborative relationship. The Manufacturing JLRQ SCORE
Site Assessment has been updated with additional emphasis on QMS,
customer satisfaction, warranty performance, launch performance, sub- CONSEQUENC
supplier process control and lean manufacturing metrics. The site ES
assessment impact on a supplier’s JLRQ score is supported by a two-step
process at the discretion of the STA engineer. The process will be
APPLYING FOR
triggered when the:
JLRQ
Site assessment is late to the required 6 or 12 month frequency.
Corrective action plan is not submitted to the STA engineer within 30
APPENDIX A –
days after the site assessment. CAPABLE
Corrective action plan is ineffective in its execution. SYSTEMS
The first STA action will result in a loss of 150 points, and the second
STA action will result in a loss of 250 points and JLRQ status. APPENDIX B –
ONGOING
PERFORMANCE
FUNDAMENTALS: Suppliers will perform a full site assessment based
on the site quality segment status:
APPENDIX C –
Segments I every six months; MANUFACTURING
Segments IV every 12 months. SITE ASSESSMENT
The site assessment addresses the following areas of manufacturing

process capability: EXPECTATION
S
Planning for Manufacturing Process Capability
Quality procedures, IATF16949:2016, QOS
GLOSSARY
FMEAs, Control Plans
Employee Readiness, Training Review
APQP, Launch, PPAP, Run-at-Rate Review
Manage the Change 18
APPENDIX C
Demonstration of Manufacturing Process Capability:

Sub-supplier Quality Management INTRODUCTIO
N
Control of Incoming Quality
Control Plans, Operator Instructions
Process Variability Monitoring, Reduction BENEFITS OF
JLRQ
Gauge Calibration and Use
Part Identification, Non-conforming Parts, Packaging, Shipping
JLRQ
Testing, Engineering Specifications REQUIREMEN
Preventive Maintenance (PM), Housekeeping TS
Manufacturing Flow, 6-Sigma and Lean Manufacturing Metrics
Problem Solving, Corrective Actions JLRQ SCORE
Suppliers must evaluate each area and based on objective evidence determine
if all JLRQ manufacturing site requirements are satisfied. If a supplier fails CONSEQUENC
to complete and submit their Manufacturing Site Assessment to the STA ES
engineer at the required 6 or 12 month frequency, it may lose 250 points and
JLRQ status. Instructions for
submission of the site assessment can be found on Jaguar Land Rover APPLYING FOR
Limited Supplier Portal. JLRQ
A more detailed explanation of the site requirements, including the JLRQ
Site Assessment Summary, follows this section.
Any area of the manufacturing site assessment not meeting JLRQ APPENDIX A –
requirements will necessitate a site corrective action plan. The supplier will CAPABLE
develop and begin implementation of the corrective action plan within 30 SYSTEMS
days of the site assessment.
Failure to execute an effective and timely corrective action plan may result in APPENDIX B –
a loss of 250 points and JLRQ status. Jaguar Land Rover Limited STA will ONGOING
participate and review the site assessment, including corrective action plan PERFORMANCE
follow-up, on a case-by-case basis.
APPENDIX C –
MANUFACTURING
SITE ASSESSMENT
EXPECTATION
S
GLOSSARY
19
APPENDIX C
CONTINUOUS IMPROVEMENT: A supplier must demonstrate that it

meets the site assessment requirements to maintain JLRQ status. To achieve INTRODUCTIO
N
continuous improvement and maintain competitive advantage, suppliers
should develop and implement specific action plans for current business and
new programmes, as follows: BENEFITS OF
JLRQ
LAUNCH PERFORMANCE: Suppliers are expected to have a process
in place to manage new vehicle programme launches with the objective to JLRQ
achieve flawless launch execution. Key requirements for supplier launch REQUIREMEN
performance include: TS
Tracks performance to meet PSW dates and maintains a process to

JLRQ SCORE
manage sub-suppliers.
Supports vehicle prototype and pre-production build events in a timely
manner.
CONSEQUENC
Conducts Fresh Eye Reviews on all new products, gauges, processes, ES
and equipment, and documents the findings with action plans
implemented for all areas needing improvement.
Conducts milestone reviews to communicate launch status, open issues, APPLYING FOR
and issue closure status to supplier senior management. JLRQ
Captures and incorporates lessons learnt into future programme launch
plans.
APPENDIX A –
Suppliers must meet programme launch requirements, including CAPABLE
responsiveness and closure of any identified launch readiness issues, in an SYSTEMS
agreed-upon, timely manner. If a supplier fails to meet launch requirements
based upon manufacturing quality requirements, it may lose 250 points and APPENDIX B –
JLRQ status. ONGOING
PERFORMANCE
LEAN MANUFACTURING: suppliers will drive FTT and OEE
improvement through specific actions documented in their Quality Operating
System (QOS). APPENDIX C –
MANUFACTURING
VARIABILITY REDUCTION: suppliers will drive Ppk and Cpk SITE ASSESSMENT
improvements on all Significant Characteristics (SC), Critical Characteristics
(CC) and High Impact to Customer (HICs) through specific actions EXPECTATION
documented in their QOS. S
CUSTOMER SATISFACTION: suppliers will drive improvement in

Things Gone Wrong (TGW) and repairs per 1000 (R/1000) developing GLOSSARY
specific action plans that are documented in their QOS.
20
GLOSSARY
SIM: Supplier Improvement Metrics. Web-based application that tracks

INTRODUCTIO
and reports data on Supplier performance based on a standard set of
N
metrics defined by Jaguar Land Rover Limited.
PPM: Parts Per Million. A calculation that measures the number of BENEFITS OF
defective parts received from a supplier per one million parts received. JLRQ
(Total Parts Scrapped/Returned + Total Parts Reworked) / Total Parts
Received) x 1 million. JLRQ
REQUIREMEN
COMMODITY CODES: A grouping of like parts which is identified TS
by a four-digit alpha-numeric code.
JLRQ SCORE
COMMODITY PPM%: A calculation that compares the suppliers
commodity PPM performance with the associated industry PPM.
FIELD ACTION: Field Actions are Recalls and Owner Notifications. CONSEQUENC
ES
STOP SHIPMENT: Vehicles impounded or quarantined in the vehicle
marshaling yard, rail cars or convoy trucks that have not departed from
their loading sites. APPLYING FOR
JLRQ
DELIVERY RATING: Suppliers are rated in relation to their overall
delivery performance to each Jaguar Land Rover Limited receiving
APPENDIX A –
location based on advance shipment notice data and actual on-time CAPABLE
shipment performance in meeting customer production requirements. SYSTEMS
SPEEDY: A web-based online application that communicates monthly

APPENDIX B –
supplier delivery performance rating(s) for European production plants. It
ONGOING
also provides suppliers with a means to investigate and dispute points PERFORMANCE
deductions, within a specific timeframe. EDDL also needs to be used in
conjunction with Speedy, for the purpose of investigation and defining
APPENDIX C –
contact details.. MANUFACTURING
SITE ASSESSMENT
MMOG/LE (VERSION 5): Global Materials Management Operations
Guidelines. Utilising the MMOG.np web platform, a supplier self-
assessment and continuous improvement tool. Is the global standards for EXPECTATION
supply chain management processes that provide industry best practices. S
It is intended to establish a common definition of materials practices to
facilitate effective communication between supplier and JLR.
GLOSSARY
JLRQ WORKPLAN: Is the tool and working document, used by
suppliers to record the plans and route to achievement of the JLRQ
Certificate.
21
SUMMARY OF CHANGES
ISSUE CHANGED BY
DATE DESCRIPTION
NUMBER Name/CDSID
Releases managed Initial Release of JLR version, originated from Ford’s Q1
by Ford Ford process (Q1) used by Jaguar Land Rover prior to June
2008
1.0 June 2010 Transition from Q1 (Ford) to JLRQ (Jaguar Land Rover) Peter Couch
1.1 April 2012 Change of the site PPM threshold from 110 to 400- the Peter Couch
negative points are assigned if the site PPM is greater than
400.
Third party certification to ISO/TS 16949, ISO 14001:2015
and compliance to MMOG (Version 4) ,excluded QS 9000
2.0 January 2013 The company name was changed to Jaguar Land Rover Peter Couch
Limited
2.1 January 2014 Annual review Nagra, Aman
2.2 January 2015 Annual review Nagra, Aman
3.0 February 2016 Update to MP&L requirements C.Sun
4.0 March 2017 Updated for IATF16949 Nagra, Aman
4.1 November 2017 Updated for service delivery score and for shared services mhorne
4.2 23/10/2018 Document is republished after annual review with no content rperry19
changes
4.3 17/04/2019 Document is republished after annual review with no content shutt1
changes
4.4 10/05/2019 Document is republished after annual review with no content shutt1
changes
5.0 30/09/2020 The JLRQ Manual is republished after annual review with tbridgm2
the following changes:
The chapter “Expectations” has been removed due the
features are captured in the MSA requirements
(assessment)
The timeline to conduct the MMOG/LE (Version 4) as
yearly self-assessment has been added.
Warranty Performance clarified.
RFT added
Plant Performance Management, Escalation and QOS088
Process added.
Delivery performance requirement clarified for Customer
Endorsement.
In Glossary, addition and of explanations for:
Commodity ppm, Speedy, MMOG/LE (Version 4) and
JLRQ Workplan.
Deletion of all detailed explanations of the MSA
questions set.
6.0 24/03/2021 Page 2, Ref to Ford Q1 removed & Names removed. tbridgm2
Page 6, 7, 8, 10, 12 and 21 requirement for MMOG v5
updated. Was MMOG v4.
6.2 21/02/2022 Alignment of issue with JLRWay page. Add Footer. Change Jhenson1
Author as part of Off Boarding process
22
SUMMARY OF CHANGES
ISSUE CHANGED BY
DATE DESCRIPTION
NUMBER Name/CDSID
6.3 10/8/2022 Right First Time (RFT) changed to Supplier Quality pbudai
Disruption (SQD)
6.4 31/07/2023 Document is republished after Annual review with no lschulzo

content changes
23
THANK YOU JAGUAR LAND ROVER
W/1/26 Abbey Road, Whitley
Coventry
JaguarCV3
Land4LF, UK
Rover
W/1/26 Abbey Road, Whitley
Coventry CV3 4LF, UK
JaguarLandRover.com
jaguarlandrover.com
24

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JAGUAR LAND ROVER LIMITED

JLRQ is a structured measurement driven process that continually reviews and

Launched in 2010, JLRQ recognises quality achievement at the

Any external supplier manufacturing facility which currently supplies

CONTINUOUS IMPROVEMENT APPENDIX B –

JLRQ SCORE = CAPABLE SYSTEMS + ONGOING

Sites that do not meet JLRQ requirements or fail to perform ongoing

Before a supplier is considered for JLRQ, it must demonstrate system

PPM (+100 TO –250 POINTS)

DELIVERY RATING (+100 TO –250 POINTS)

PLANT PERFORMANCE MANAGEMENT, ESCALATION JLRQ SCORE

FOUR LEVELS OF ESCALATION EXIST:

The site assessment addresses the following areas of manufacturing

Demonstration of Manufacturing Process Capability:

CONTINUOUS IMPROVEMENT: A supplier must demonstrate that it

Tracks performance to meet PSW dates and maintains a process to

CUSTOMER SATISFACTION: suppliers will drive improvement in

SIM: Supplier Improvement Metrics. Web-based application that tracks

SPEEDY: A web-based online application that communicates monthly

6.4 31/07/2023 Document is republished after Annual review with no lschulzo

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