Chapter 5

Locating Service Information

and Specifications
 Objectives
• Describe types of automotive service
information available
• Discuss how to locate repair information in
shop manuals
• Discuss how to locate repair information on
CD-ROM
• Discuss microfiche systems
• Explain how to estimate using parts-labor
guide
Service information
usually available in
book form, as well as
electronically
 Service Information

• Shop manuals
• Repair manuals
• Vehicle identification number (VIN)
• Underhood emission control label
 V.I.N. Location
• (a) The VIN is viewed
through the
windshield

• (b) A photo of a VIN

plate
 Electronic Service Information
• Available online, on CD’s or on DVD’s
• Usually sold by subscription
• Can be networked in a shop
• Some systems include parts and labor
estimating guides
• The most common systems are Alldata and
Mitchell-On-Demand
Manufacturer’s Service Manual

• One year and model

• Three types of information
a. Diagnostic or
troubleshooting
b. Step-by-step repair
c. Specification charts
 Generic Service Manuals
• Separate foreign or domestic manuals
• Contain multiple years and multiple
manufacturers
• Separate mechanical - engine/transmissions
• Separate manuals for specialty areas -
brakes, electrical, ignition, computer controls,
etc.
• Separate manuals for light trucks
 Lubrication Service Manual
• Lubrication and maintenance information
a. Instructions and service intervals
b. Diagrams and lift points
• Fluid capacities
a. Cooling and air conditioning
b. Crankcase, transmission, and differential
• Underhood service information
a. Tune-up, mechanical, electrical, and fuel
• Other – tire specs, lug nut torque, belt tension, and
diagrams
 Owner’s Manual

• Operation of vehicle accessories

• Vehicle features and safety tips
• Maintenance schedules
• Tire and road service information
 Owner’s Workshop Manuals

• Covers several years of one vehicle

make and model
– Haynes
– Chilton
– Motors
 Other Service Information
• Microfiche
• CD-ROM data retrieval system
• Parts and labor estimating manual
• Technical service bulletins (TSBs)
• Hot line services
• Trade magazines
Motor Service, Motor, Motor Age, and Import Service