STANDARD: 12 | Computer Studies 1

Ch.4 Introduction to
E-Commerce
SCIENCE THEORY [13] PRACTICAL [00]
WEIGHTAGE
COMMERCE THEORY [07] PRACTICAL [00]

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 E-Commerce 2

• The use of Internet for conduction business activities is known as E-

Commerce.
• E-Commerce can also be defined as
Buying and selling of products,
Services and information using electronic media like Internet.

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 Internet Bookshops 3

• One of the first application of E-Commerce on Internet.

• First online bookstore : www.amazon.com
• Examples:
• www.shopping.indiatimes.com
• www.byubooksindia.com
• www.bookshopofindia.com

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 Electronic Newspaper 4

• An electronic newspaper also known as E-newspaper.

• It is newspaper that exists on the Internet in digital form.
• It also removes the hassle of printing process and further help in
reducing the costs.
• Majority of the leading paper now provide E-newspaper.

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 Online Auctions 5

• Auction is the process of buying and selling products or services by

offering the customers to bid the price and selling the products to the
highest bidder.
• E-Commerce technologies allow the people to bid on Internet, known
as Online Auction.
• When you place a product for auction on these sites, you are a seller.
At the same time you can also bid for a product which is place by
other sellers on the site, in this case you are a bidder. Registration is
compulsory.
• www.ebay.com | www.mybids.in | www.ubid.com

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 Marketing and Selling 6

• Many companies now-a-days conduct their business of marketing &

selling of goods & services by their websites.
• They provides their online product catalogue, images, videos etc.
• Customer can view the catalogue and select the products of their
choice by adding them to the shopping cart.
• Before payment product add, edit, delete possible.
• Indian Railway Website : www.irctc.co.in
• Examples : homeshop18 | flipkart | myntra | makemytrip

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 Online Billing 7

• In online billing, companies send their bills to customers through E-

mail.
• Once the customer receives the bills, they pay online on the
company’s website using credit card or net banking.
• Companies who need to send the bills to large number of customers
periodically can use these facilities.
• Examples :
• BSNL
• LIC

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 Information Services 8

• Many organizations use the Internet to provide latest information to

their users or members.
• This includes educational institutes and universities.
• Exam results
• Online Enrolment Forms
• Examination schedule
• Seating Arrangement
• Important notices & Reminders

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 Support Services 9

• After selling the products, companies are providing online support to

the customers.
• Software companies provide online support for any problem in
installation, configuration or use.
• Software vendors also allow their licensed customers to download the
recent updates of the software.
• Hardware vendors put software drives for their device.

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 Net Banking 10

• Net Banking or Electronic banking is getting more popular day by day.

• Online banking is the process of conduction the banking transactions
over the Internet.
• Check account balance at any time.
• Transfer the money from one account to other.
• Obtain statement for any credit or debit.
• Find status of transactions.
• Pay various bills online.

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 Traditional Commerce 11

• Operates within a certain period of time or during business hours.

• No sharing of information with competitors.
• Hiring of sales persons, sales manage and many more.
• Location renting or purchasing
• Advertising
• Inventory
• Shipping of products.

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 E- Commerce 12

• Advertising of the product is done electronically.

• Customers can browse through products catalogue and available
offers.
• E-payment systems are used for receiving payment.
• Goods are delivered to the customer within few days.
• Payments options – Net banking, Credit card, Smart card
• Reduce the per transaction cost.
• Reduce the time taken to perform an overall transaction.

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 E-commerce in India 13

• Internet connections, broadband and 3G/4G services.

• Easy availability – Laptops, Smart phones, Tables, Dongles
• Increase the use of mobiles devices.
• Availability of much wider product range.
• Busy lifestyle, traffic congestion.
• Lack of time for traditional shopping.
• Lower price compared to retail market.
• Online Stores in India :
• Flipkart , eBay, Snapdeal, Myntra, Domino, PayTM, Jabong
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 Advantages of E-Commerce 14

• Conduct business 24 x 7
• Lower cost
• No boundaries or geographical limitations
• Improved and better customer service
• Teamwork
• Eliminate travel time
• Eliminate cost
• Speed

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 Limitations of E-Commerce 15

• Resistance to change
• Initial cost
• Security, privacy
• Lack of trust
• Time for delivery of products
• Perishable products like fruits, vegetables are not preferred to be
purchased online
• Credit card – very small and very large transactions are not preferred
to be conducted online
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 E-Commerce Business Models 16

(1) Business to Consumer

B2C
(2) Business to business
B2B
(3) Consumer to consumer
C2C
(4) Consumer to business
C2B

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 Business to Consumer (B2C) 17

• Business and organizations that sells products or services to

consumers over the Internet using websites.
• Consumer from anywhere can browse and order the products or
services anytime.
• The sellers can sell products directly to the consumers.
• Buyers are individual customers.
• B2C Model most likely to see on Internet
Examples:
• amazon.com, rediff.com, fabmart.com, flipkart.com

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 Business to Business (B2B) 18

• E-Commerce activities between different business partners.

• Seller and Buyer are business entities.
• E-relationship with their suppliers, distributors and agents.
• In B2B Model, Consumers are other companies.
Examples :
• commodity.com
• tradeindia.com

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 Consumer to Consumer (C2C) 19

• E-Commerce activities involving transaction between and among the

consumers.
• Directly deal with each other through online actions.
• Classified advertisement without the involvement of third party.
• Any internet user can become a vendor or purchaser
• Auctions sites are a good example of C2C mode.
Examples :
• eBay.com, OLX.com, Quikr.com

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 Consumer to Business (C2B) 20

• Consumer determine the price of the products/services.

• Involves reverse auctions.
• Consumers have a choice of wide range of products and services.
• Companies bid to offer the products or services to the consumer.
• Reducing the bargaining time.
Examples :
• bidstall.com | JeeLe.in

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 E-Commerce – Government Model 21

(1) Government to Business

G2B
(2) Government to Citizen
G2C
(3) Government to Government
G2G

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 Government to Business (G2B) 22

• Refers to the services and information provided by the government to

the business organization through internet.
• Business organizations can get all the information related the business
policies, approval for starting the business, setup requirement and
other specifications.
• Various forms can be filled and submitted online to the related
government office.
Example :
• www.incometaxindia.gov.in

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 Government to Citizen (G2C) 23

• Objective of this business model is to provide good and effective

services to individual citizen.
• Part of E-governance.
• Provides information regarding various government departments,
various welfare schemes, different application forms to e used by the
citizens etc.
Example :
• www.gswan.gov.in
( Gujarat State Wide Area Network)

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 Government to Government (G2G) 24

• Online non-commercial communication between the Govt. agencies,

organizations and department with other Govt. agencies,
organizations and department.
• Sharing of information help in
reducing IT costs
streamline procedures and
government offices can be more efficient.

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 25

Thank You.
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