Priority Reform Implementation

Excise & Taxation Department

April 2011
Purpose of Presentation
 Functional Review, HRM & BPR Reports completed –
project can now fully support ‘implementation’
 With limited resources and time, we must prioritise
 ‘Long-list’ of potential areas for improvement identified
through reports and dialogue with E&TD
 Propose several major work-streams for approval
 Already discussed with senior staff
 Need departmental endorsement and commitment
 PRMP should also endorse and monitor progress

Priority Reform Implementation -- E&TD -- April 2011 2

‘Long List’ of Potential Reforms
 HRMIS & HR Function  Professional Tax Reform
 In-Service Training  Entertainment Duty
Strategy
 Motor Vehicle Processes
 Specialist Career Paths
 Performance Management  Motor Vehicle Executive
& Incentives Agency
 Tax Payer Facilitation  Independent Tax Appeals
 IT Strategy & Unit Mechanism
 UIPT Database  Tax Policy Unit
Computerisation  Assessment of Semi-
 Excise – Improved Policing Autonomous Revenue
& Prevention Agency Proposal

Priority Reform Implementation -- E&TD -- April 2011 3

Proposed Main Work-Streams
 Strong overall focus on HR development and IT-enabled
modernisation

 Most initiatives drawn from HRM and BPR reports, but also
implementing recommendations in previous reports

 Aim is to achieve visible ‘quick wins’ if possible, while still

keeping long term objectives in mind

 Support to change management and communication of

change objectives will be provided across work-streams

 Six (6) priority work-streams in total

Priority Reform Implementation -- E&TD -- April 2011 4

1. Development of Job Descriptions
To enhance role clarification and alignment with
organisational objectives:

 Development of JDs for generic job types (Director, ETO,

AETO, Inspector, Auditor, etc)
 Then development of personal JDs, with performance
targets agreed between line manager and jobholder
 Use of internally trained JD teams for sustainability
 Collaborative approach to ensure understanding and staff
support
 Addition of performance information as appropriate

Priority Reform Implementation -- E&TD -- April 2011 5

2. Consolidation of HRMIS
Support commissioning, consolidation & implementation
of HRMIS by:
 Evaluating current status of HRMIS initiative with PITB
 Agreeing best way forward with a view to establishing a
system which is relevant to E&TD and also compatible with
a single integrated CS-wide employee database
 Support to data migration and customisation if needed
 Development of system management and maintenance
procedures
 Analysis of data to inform future HR plans (e.g. recruitment)
 Training of staff to run and analyse reports

Priority Reform Implementation -- E&TD -- April 2011 6

3. Training & Capacity Development Strategy
Development of systematic arrangements for ongoing
training and professional development:
 Training Needs Analysis
 Identification of main knowledge & skill gaps, and definition
of the nature & scope interventions required
 Development of pre-service and in-service training strategy
 Identification of potential training service providers
 Hand-holding support to HR/training management unit
 Seek opportunities to introduce performance management
 (e.g. through objectives in job descriptions)

Priority Reform Implementation -- E&TD -- April 2011 7

4. IT Strategy and IT Management Capacity
Development of medium-term IT strategy and an IT
management unit to enable IT-focused modernisation
across Department:

 Medium Term IT Strategy

 PC1s (persuasive business case) for funding support

 Procedures and guidance for IT project management and

system maintenance

 Training on IT project management and maintenance

Priority Reform Implementation -- E&TD -- April 2011 8

5. UIPT Database Computerisation

Development and computerisation of centralised PT1

database to facilitate demand/challan generation;
enable production of analytical reports; and lay
groundwork for future IT development of UIPT
 Development of business requirements, system
specification, procurement strategy and PC1
 Support to procurement and data centralisation/migration
 Development of management procedures and guidelines
 Initial analytical assessments of data, in particular tax policy
scenario analysis

Priority Reform Implementation -- E&TD -- April 2011 9

6. Professional Tax Policy, Legal and
Technical Framework
Strengthening of underlying framework and technical
systems used to collect professional tax:
 Review of existing legal, policy, and technical framework,
including analysis of revenue potential, costs of collection,
staff specialisation and link to sales tax on services
 Proposals for new legislative and policy framework,
including costed PC1s if needed
 Analysis of IT system efforts to date and support to future IT
system development
 System specification and procurement support if required

Priority Reform Implementation -- E&TD -- April 2011 10

Next steps
15 April: Draft ‘Priority Reform Implementation Plan’
submitted

29 April: Final ‘Priority Reform Implementation Plan’

submitted

May 2: Work starts with existing consultants

May 13: Departmental focal persons and resources

identified and formally notified

June 1: Any new consultants on board

Priority Reform Implementation -- E&TD -- April 2011 11

 Thank-You

Priority Reform Implementation -- E&TD -- April 2011 12