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  • ISIS Case Study - Smile Bank - Assignement 2 - RN

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    Anna Napieralska
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    Smile is an online bank owned by the Co-operative Banking Group in the UK. It aims to offer fair deals to customers and suppliers without large corporate practices. Smile competes with other online-only banks like ING Direct and EGG. Security is a key concern for online banking, and Smile uses PIN/TAN and digital signature systems with countermeasures like digital certificates and card readers to protect against threats like phishing and pharming. Smile relies on concepts like IT governance, database management, cloud computing, encryption, and service-oriented architecture to securely manage customer data and support services.

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    Smile is an online bank owned by the Co-operative Banking Group in the UK. It aims to offer fair deals to customers and suppliers without large corporate practices. Smile competes with other online-only banks like ING Direct and EGG. Security is a key concern for online banking, and Smile uses PIN/TAN and digital signature systems with countermeasures like digital certificates and card readers to protect against threats like phishing and pharming. Smile relies on concepts like IT governance, database management, cloud computing, encryption, and service-oriented architecture to securely manage customer data and support services.

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    20 views6 pages

    ISIS Case Study - Smile Bank - Assignement 2 - RN

    Uploaded by

    Anna Napieralska
    Smile is an online bank owned by the Co-operative Banking Group in the UK. It aims to offer fair deals to customers and suppliers without large corporate practices. Smile competes with other online-only banks like ING Direct and EGG. Security is a key concern for online banking, and Smile uses PIN/TAN and digital signature systems with countermeasures like digital certificates and card readers to protect against threats like phishing and pharming. Smile relies on concepts like IT governance, database management, cloud computing, encryption, and service-oriented architecture to securely manage customer data and support services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    Download as pptx, pdf, or txt
    of 6

    ISIS Case Study Assignement SMILE

    Company Profile
    Smile is the internet bank owned by the Co-operative movement, part of The Co-operative Bank, which along with The Co-operative Insurance, The Co-operative Investments and Britannia we make up The Co-operative Banking Group family. - first bank of the internet generation - principles of fair deal for everyone from customers to suppliers

    - dont do the big bank corporate thing


    - offer our customers award-winning service

    Competition
    Some of the banks which operate exclusively online and constitute potential competitors are:

    ING Direct (part of ING Financial Group)


    EGG (part of CitiGroup) CAHOOT. The first two are larger with regards to number of customers worldwide whilst the third is more similar to Smile Bank in terms of its operations. As expected all of the above mentioned banks consider security in online transactions of the highest importance. Further details on how they manage security and differentiate themselves is given in the commentary section below.
    3

    Online Banking
    Security is a key element in online banking. There are two different security methods for online banking. 1. PIN/TAN system 2. Signature based online banking Potential threats still existing are phishing and pharming. Countermeasures - digital certificates - card readers

    Relevant concepts
    IT Governance and Security in the form of Info security strategy, policies, infrastructure and investments (see pages 262 to 264 of Pearlson and Saunders) Database (data that is formatted and organised to facilitate ease of access, searching, updating, addition and deletion Pearlson and Sanders, 2009, Glossary). How online banks manage and protect data in databases is crucial for secutiry. Cloud Computing: infrastructure is provided by a third party (as for Smile Bank). Encryption Security validation SOA (Service oriented architecture): businesses process are through a network ERP (enterprise resource planning) for customer support

    References
    http://www.leaderlive.co.uk/news/106069/fraudster-stole-cash-frombank-accounts.aspx

    http://www.smile.co.uk/servlet/Satellite?pagename=Smile/Page/smVie w&c=Page&cid=1023953608805
    http://www.smile.co.uk/servlet/Satellite?pagename=Smile/Page/smVie w&c=Page&cid=1021293339747 http://en.wikipedia.org/wiki/Smile_(bank) http://en.wikipedia.org/wiki/Online_banking Pearlson, K., Saunders, C. (2009). Strategic Management of Information Systems. John Wiley Laudon, K, Laudon, J. (2010). Management Information Systems. Pearson.

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