TLE 9

HOUSEKEEPING
CHARADES
TIME!
SEEK
INFORMATION
ON THE
INDUSTRY
Your small business can miss
opportunities and even find itself in
regulatory trouble if you don't monitor
information about your industry.
Missing opportunities and running
afoul of regulators can cost you time
and money that you cannot afford to
lose.
Housekeeping
in the
Hospitality/
hotel industry
Housekeeping is an important
department of the hotel industry especially
responsible for cleanliness, aesthetic upkeep
of the rooms, maintenance, public area, back
area, and surroundings.
Role of Housekeeping Department
• The hospitality sector is built on the
principle of providing client service.
• One of the main areas of the
hospitality industry is the
housekeeping department.
• The housekeeping department is a
team of employees in charge of the
cleaning tasks for an organization.
Basic Functions of Housekeeping
• First, housekeepers are in charge of
cleaning the guest rooms daily.
• Some hotels or cruise ships provide
housekeeping every day.
• The daily cleaning usually includes
cleaning the bathroom, making the bed,
vacuuming, dusting, taking the trash out,
and replenishing any items in the room.
• Next, the housekeeping
department cleans all public
areas such as the lobby,
hallways, and public
restrooms. These areas are
cleaned multiple times a day.
• Overall, the essential
function of housekeeping is
to keep the facility clean.
• The housekeeping
department ensures that all
guests have a clean,
comfortable, and restful
stay.
• Although housekeepers are
invisible to most guests, the
housekeeping department
ensures the hotel maintains
high standards in
cleanliness and puts forth a
positive public image.
Roles of
Housekeeping
• One of the essential roles of housekeeping is to clean or freshen guest
rooms while guests are out or while a room is between guests.
• The housekeeping department stocks up hospitality carts with towels,
fresh linens, cleaning supplies, and toiletries, and housekeepers set out to
their assigned floors each morning.
• Housekeepers knock on the door
of each occupied guest room and
enter only when the guests are
out.
• Once inside, they make beds and
supply fresh towels.
• When hotel guests check
out and won’t be
returning to the room, the
housekeeping department
provides a more thorough
cleaning and changes all
towels and linens, so each
new guest arrives at a
clean guest room or suite.
 Observe Workplace Hygiene Requirements
• What is personal hygiene?
Personal hygiene is how you care for your body. This practice includes bathing, washing your hands,
brushing your teeth, and more.
• Correct sequence of dishwashing
• Pre-rinse
• Scrape
• Wash with detergent
• Rinse,
• Sanitize
• Air dry
• Hygiene Risk Assessment
- identifies all the hazards that might threaten the hygiene of the work environment or the final
products.
• What is cross contamination?
- is defined as the transfer of bacteria or other microorganisms from one substance to another. It can
happen during any stage of food production.

Types of cross contamination

There are three main types of cross contamination: food-to-food, equipment-to-food, and people-
to-food.

Food-to-food
Adding contaminated foods to non-contaminated foods results in food-to-food cross contamination.
This allows harmful bacteria to spread and populate.

Equipment-to-food
Equipment-to-food is one of the most common yet unrecognized types of cross contamination.
Bacteria can survive for long periods on surfaces like countertops, utensils, cutting boards, storage
containers, and food manufacturing equipment.When equipment is not washed properly or unknowingly
contaminated with bacteria, it can transfer large volumes of harmful bacteria to food.
People-to-food
Humans can easily transfer bacteria from their bodies or clothes to food during many steps of food
preparation.

For example, a person may cough into their hand or touch raw poultry and continue to prepare a meal
without washing their hands in between.
 Workplace hazards
• - Any aspect of a job with the potential to hurt someone poses a danger to their health and safety.

Types of Workplace Hazards

Physical Hazard - is any type of hazard that can cause physical harm to a person. Physical hazards can
be found in both our natural environment and the workplace.
Ex.: Extreme Temperatures, Slips, Trips, and Falls

Chemical Hazard - A hazardous chemical can be a solid, liquid or gas. It can be a pure substance,
consisting of one ingredient, or a mixture of substances.
Ex.: pesticides, chemical irritants like adhesives, liquefied petroleum gas (LPG), lead or sodium
cyanide

Lead - This is a hazardous chemical that accumulates over time and poses a severe health danger.

Biological Hazard - They can pose a threat to human health when they are inhaled, eaten or come in
contact with skin. They can cause illness such as food poisoning, tetanus, respiratory infections or
parasite infection.
Ex.: bacteria, viruses, parasites and moulds or fungi.
• Ergonomic Hazard - Ergonomic hazards are physical factors in the environment that may cause
musculoskeletal injuries.
Ex.: lifting, pushing and pulling (manual handling)
• How can we prevent workplace hazards?
The best way to prevent injuries or illness in your workplace is to find the hazards that could cause
injury or illness, and fix them.
Do this by following four simple steps:

Spot the Hazard

Assess the Risk

Fix the Problem

Evaluate Results

This process is often called risk assessment.

FIN