HOUSE

KEEPIN
G
DUTIES
 Housekeeping duties extend beyond that
of the guest rooms. Housekeepers are also
tasked with cleaning the lobby, hallways,
public restrooms, and other public rooms.
 The housekeeping department handles
laundry services, and employee staff
rooms, and may even help to maintain
outside public spaces.
 When hotels host banquets or conferences,
housekeeping may handle cleanup at those
events.
  Housekeepers are not required to have a
college or high school degree, but some
education is needed.
HOW TO WORK
 Housekeepers should know how to read,
IN THE
HOUSEKEEPING follow basic instructions, and do simple math.
DEPARTMENT  Although being fluent in more than one
language is optional, hotels look favorably
upon housekeepers who speak additional
languages, as they can help assist guests who
do not speak English.
To become a housekeeper in a hotel, apply directly to the
hotel. Many hotels advertise when they need staff, but
others also consider applicants who inquire about a job even
though it is not during a hiring period.

Hotels want to hire housekeepers who are pleasant and

honest. Therefore, they may perform a background check to
ensure aspiring housekeepers don’t have a questionable
record. After an interview, if all goes well, the hotel
welcomes a new housekeeper to the team.
FUNCTION

The primary role of the hotel and guest rooms is being cleaned by
the housekeeping crew. When rooms are clean and ready for visitors
to inhabit, housekeeping communicates with front desk operations.

Housekeeping departments often manage laundry operations, which

include washing linens as well as employee uniforms.
TYPES

Housekeeping
departments
include a variety
of job titles.
  The housekeeping department is often the
largest employee department in the hotel. The
number of employees is relative to the size of
the hotel, and maybe a combination of full-
time hotel employees and temporary leased

SIZE labor.
SCHEDULE

 Hotel housekeeping departments operate 24

hours each day, but the majority of employees
work during the day. Day shift housekeepers are
typically room attendants who begin cleaning
rooms in the morning.
 Turn-down attendants are scheduled for evening
shifts so that they can perform nightly turn-
down in guest rooms. Laundry and public space
attendants may work any shift.
TOOLS
Room attendants generally use a
cart to hold their tools and
supplies to bring the necessary
equipment to each room.
STRUCTURE OF
HOUSEKEEPING
STAFF
 - Ensuring overall cleanliness and aesthetics
of the hotel.
- They are ensuring the overall sanitation,
EXECUTIVE comfort, and ambiance of the hotel.
HOUSEKEEPER /
MANAGER OF - Training the new joiners and motivate the
HOUSEKEEPING existing employees.
- Modeling and establishing Standard
Operating Procedures (SOPs) for cleaning
and decorating.
SUPERVISORS
THE SUPERVISORS
OF REPORT TO THE
ASSISTANT
HOUSEKEEPIN HOUSEKEEPER

G
 Issuing Issuing keys to the room attendants.

Coordinat Coordinating floor operations and tray

FLOOR ing clearance with room attendants
SUPERVISOR
Inspectin Inspecting rooms for readiness and
g reporting to the front office for the same

Catering for VIP facilities and providing

Catering special supplies such as hot drinking water,
baby-sitting provision
PUBLIC AREA SUPERVISOR

Ensuring that cleanliness is maintained at all times in public

areas such as lobby, lifts, parking, swimming pool, coffee shop,
conference hall, banquet hall, and restaurant

Ensuring banquet and conference halls are well kept and ready

Ensuring the concerned operating staff is available as per the

schedule
NIGHT SUPERVISOR

Ensuring provision of guest supplies such as water, extra bed, fans, or

Ensuring towels

Ensuring the operational staff working at night is following all cleaning

Ensuring SOPs

Supervising hotel area at night and ensuring cleanliness in all areas of

Supervising the hotel
UNIFORM ROOM SUPERVISOR

Providing clean, ironed, and fresh uniforms to the

Providing
hotel staff

Suggesting Suggesting procurement of any uniforms required

Checking Checking repaired linen from the tailor room

Keeping track of the number and condition of

Keeping
uniforms
LINEN ROOM SUPERVISOR

 Inspecting linen and sending it to the laundry

 Checking linen from laundry and sending it for
ironing
 Maintaining linen influx and outflux register
 Checking repaired linen from the tailor room
 Suggesting linen replacements if required
OPERATING STAFF /
ATTENDANTS
 Collecting uniforms of staff at the end
of every shift and maintaining them to
be used for the next time
UNIFORM
ROOM Maintaining the shelves of uniforms and
ATTENDANT linens clearly

Giving and taking back the uniforms

from the staff
LINEN ROOM ATTENDANT

Segregating the dirty linen according to its type and sending it to the
Segregating laundry

Keeping Keeping the track of linen count before and after laundry

Stacking towels, bed sheets, pillowcases, table napkins separately into

Stacking different sections of shelves
GUEST ROOM ATTENDANT  Reporting to the floor supervisor
 Cleaning the guest rooms, guest
bathrooms, and the corridors
 Changing the linen of the guest room
and guest bathrooms
 Topping up the guest supplies
 Making guest-room beds
 Replenishing the hotel cleaner’s
trolley with supplies and linens for
the following shift staff
STOREKEEPER

Reporting Reporting to the floor supervisor

Keeping the count of cleaning equipment and items

Keeping
such as cleaners and detergents

Generating requisition to purchase the required

Generating
material
PUBLIC AREA ATTENDANTS

Reporting Reporting to the public area supervisor

Keeping the parking, lobbies, guest rooms, lifts,

Keeping
and corridors in best-maintained status

Keeping Keeping these areas smelling fresh and clean

NIGHT SHIFT ATTENDANTS

 Reporting any hotel safety issues

to the night supervisor
 Performing housekeeping duties
during the night
QUALITIES OF
HOUSEKEEPIN
G STAFF
>PERSONAL HYGIENE AND APPEARANCE

 Be well-groomed with a high

degree of personal hygiene.
 Have trimmed nails and hair, and
clean uniform.
 Have a clean and pleasant
appearance.
>COMMUNICATIONS SKILLS

Conduct Conduct themselves with a cooperative attitude.

Speak in Speak in a friendly but sincere tone.

Speak Speak clearly inaudible voice of moderate pitch.

Maintain polite eye contact while interacting with

Maintain
the hotel guests.
>INTERPERSONAL  Possess the right attitude.
SKILLS  Have good listening skills
to avoid any
miscommunication.
Be a good team player
>PERSONAL SKILLS AND TRAITS

 Be able to retain and pursue the demand

of the guest until it is fulfilled.
 Be sincere and physically fit.
 Respect each hotel guest they are
dealing with. They must conduct
themselves confidently and courteously.
 Have high integrity.