RESERVATION

PROCESS
Reservation
In the food industry reservation is defined as an arrangement to
have something (room, table or seat) held for your use at a later time. A
guaranteed seat brings in more customers and increases revenue.
Sources of reservation:
Reservation in a restaurant may be received through the following:
1. Telephone - a phone call reservation. A telephone, or phone, is a
telecommunications device that permits two or more users to conduct a
conversation when they are not in the same vicinity of each other to be
heard directly. A telephone converts sound, typically and most
efficiently the human voice, into electronic signals suitable for
transmission via cables or other transmission media over long distances,
and replays such signals simultaneously in audible form to its user.
2. Fax - (short for facsimile), sometimes called tele-
copying or telefax, is the telephonic transmission of
scanned printed material (both text and images),
normally to a telephone number connected to a printer or
other output device. The original document is scanned
with a fax machine (or a tele-copier), which processes
the contents (text or images) as a single fixed graphic
image, converting it into a bitmap, and then transmitting
it through the telephone system in the form of audio-
frequency tones. The receiving fax machine interprets the
tones and reconstructs the image, printing a paper copy.
3. Email - most commonly referred to as email or e-mail since
1993, is a method of exchanging digital messages from an
author to one or more recipients. Modern email operates across
the Internet or other computer networks. Some early email
systems required that the author and the recipient both be
online at the same time, in common with instant messaging.
Today's email systems are based on a store-and-forward model.
4. Internet -The Internet is a global system of interconnected
computer networks that use the standard Internet protocol suite
(TCP/IP) to link several billion devices worldwide. 5. In
Person- Walk –in Guest, a person without reservation comes
personally for reservation.
Types of Restaurant Reservations
1. Manual Reservation System – depends on the person
designated, usually a host or hostess, to answer the phone,
record the details of the said reservation, and taking their
credit card information as a guarantee.
2. Online Reservation System – Makes use of the internet
through a website, where all necessary information needed
for a reservation is keyed by the guest. 3. Call Ahead
Waiting – with this type of reservation, the guest calls when
they are on their way and sets a specific time they will
arrive. Usually restaurants will hold a table for 20-30
minutes.
How to Take Reservations
Before taking a reservation, make sure to know the answers
to the questions which are likely to be asked. Following are
tips in taking reservations:
• Answer inquiries promptly, clearly, and as accurately as
possible
• Take note of specials, and changes in the menu and make
sure to inform the guest about it.
• Gather all pertinent information on the reservation from
the guest politely and efficiently
• Accurately record reservation data on forms based on
establishment standards
• Repeat the details of the reservations with
the customer
• Confirm customer reservations prior to their
arrival
• Impart additional information to the guest
• Always be calm and polite when speaking to
guest.
• Avoid double booking
A typical table reservation would be:
• Waiter: “Good morning, Brasserie restaurant, Paulo
speaking, how may I help you?”
• Guest: “I would like to make a table reservation please?”
• Waiter: “Certainly sir, May I know your name please?”
• Guest: “Mr. Derick Ramzy”.
• Waiter: “Mr. Ramzy your name spell as (Use phonetics
alphabet)
• Guest: You got it right
• Waiter: Mr. Ramzy, should I make this table reservation in
your name?
• Guest: Yes.
• Waiter: When do you want the reservation, Sir?
• Guest: For tonight
• Waiter: For how many persons, Mr. Ramzy?
• Guest: Four
• Waiter: May I know the time would you like to reserve
the table Mr. Ramzy?
• Guest: 7 pm. (ask guest about special needs or
requirements)
• Waiter: May I repeat your table booking?
• Guest: Okay
• Waiter: Sir you want a table reservation at 7 pm
for four in the under you name Mr. Ramzy. Am I
right sir?
• Guest: Yes.
• Waiter: Anything else sir?
• Guest: None
• Waiter: Mr. Ramzy, Thank for your patronage in
our restaurant. We look forward to welcoming you.
• Guest: Thanks
Give the phonetic alphabet of the following:

1.Ms. Champagne Salva -

________________________________
2.Mr. Harry Roque -
________________________________
Direction: Memorize the phonetic alphabet by writing it
the space after the letter.
Activity 2.1: HUNT A WORD
Activity 2.2 Fill up the reservation form
Quiz #2
Direction: Give the phonetic alphabet.