YES NA YES FOR YOU NO NA NO FOR YOU

• Taking down notes • Using phone

• Answering questions • Talking loudly
• Talking quietly • Not answering
• Actively participating • Sleeping
CLAP 3X STAND UP
DO YOU LOVE TO EAT OUTSIDE?
HAVE YOU BEEN TO RESTAURANTS
OR FAST FOOD CHAINS?
ARE YOU ALLERGIC TO SEAFOODS?
IS CHICKEN YOUR FAVORITE FOOD?
ARE YOU A FAN OF SIZZLING FOOD?
WHAT WILL YOU
BRING?
 TOMORROW, I WILL GO TO A FINE
DINING RESTAURANT, I WILL BRING
MONEY, WHAT WILL YOU BRING TO
JOIN ME?
 IN THIS ACTIVITY, THERE IS A
HIDDEN CATEGORY AND YOU WILL
GUESS IT.
AT THE END OF THIS LESSON, THE STUDENTS SHOULD
BE ABLE TO:

• Determine how to assist guests with special needs;

• Recommend ways on assisting people with special
needs;
• Perform how to assist guest with special needs
through role-playing.
ASSISTING
GUEST
with special
needs
 It is imperative that food
service establishments strive to
make all guests feel welcome
and comfortable. Serving guests
with special needs such as
children and persons with
disabilities is just as important.
GUIDELINES WHEN ATTENDING TO
GUEST WITH SPECIAL NEEDS
 GUEST WITH SIGHT IMPAIRMENT

Blind people maintain awareness

of what is happening around them
through hearing and touch.
BRAILLE WRITING SYSTEM

Writing system for blind

and visually impaired
people based on a
notational convention for
the transcription of other
scripts.
Seat guests with sight impairment in a relatively quiet place within the restaurant
so that they can find it easier to concentrate on conversation with their
companions.
Never overfill glasses,
cups, or soup bowls.
GUEST WITH HEARING IMPAIRMENT

Communication may be
difficult when a guest is
hearing impaired.
 HEARING AID

A hearing aid is a device

designed to improve
hearing by making sound
audible to a person with
hearing loss.
Stand in such a position that
the customer is able to see
your face clearly and speak
directly to the customer.
Speak slowly
and distincly.
Describe food and drink
items in simple, precise, and
plain language.
Seat hearing impaired
customers away from
excessive noise, as this is
very uncomfortable for
customers wearing hearing
aids.
Read back the food and
beverage order to
confirm all requests.
GUEST WITH LIMITED MOBILITY
 WHEEL CHAIR

a chair fitted with wheels

for use as a means of
transport by a person who
is unable to walk as a
result of illness, injury, or
disability.
Place wheelchair users
at tables where there is
adequate space for
maneuverability.
Position the guest off
the main corridors of
customer or staff
movement.
 Crutches or walking
sticks should be placed
where they are easily
accessible but do not
present a risk of injury
to other customers.
GUIDELINES WHEN ATTENDING TO
CHILDREN GUEST
Ask whether a booster
seat or high chair is
needed.
Ensure that the seats
are clean and that the
trays on high chairs
are clean and
sanitized.
Remove any sharp
objects from the
table.
Remove glassware from
the covers of small
children. Lidded plastic
containers for children's
beverages are generally
appreciated by parents.
Talk to the children
as you serve them.
If your establishment
offers children's
activities such as paper
placemats and crayons,
bring these to the table.
If the parents approve,
help children select an
appropriate menu
item.
Serve children as
quickly as possible,
and serve them first.
After the guests
depart, make sure that
the area beneath the
table is thoroughly
swept.
CHANGING ASHTRAYS
FALLING COSTUMERS
 WHY DO YOU THINK WE
NEED TO CATER EACH
COSTUMER’S NEED IN THE
RESTAURANTS?
 IF YOU ARE THE SERVER IN A
ROUND TABLE CONSISTING OF
PEOPLE WITH DISABILITIES,
CHILDREN, ELDERLY AND
WOMEN, WHO WILL YOU SERVE
FIRST? WHY?
 HOW DO ASSISTING
COSTUMERS HELP THE
SALES OF THE RESTAURANT?
 Now that you already know how to assist guest with
special needs, I want you to show how to assist people
with special needs. The class will be divided into 4 groups
and each group have different guest with special needs to
attend to.
Group 1: Guest with sight impairment
Group 2: Guest with hearing impairment
Group 3: Guest with limited mobility
Group 4: Children
 DIRECTION: Read the statements carefully, determine
what do in the following situation by choosing the letter of
the correct/best answer.
 A customer with a visual impairment is dining in the
restaurant and is having difficulty navigating the menu.

a. Offer to read the menu aloud.

b. Give the menu and leave.
c. Present a printed picture of the menu.
d. Ignore the guest.
A family with a child who has autism is dining in the restaurant. The
child becomes overwhelmed by the sensory environment and starts to
exhibit signs of distress.

a. Offer food for children.

b. Scold the children.
c. Talk to the parents and have them leave the restaurant.
d. Ignore the guest.
A group of friends, one of whom is hearing impaired, is dining
in the restaurant. They are struggling to communicate
effectively due to the noise level and the hearing impairment
of one of the members.

a. Play a loud and lively music.

b. Speak slowly and clearly.
c. Shout and use a microphone.
d. Ignore the guest.
 A guest with limited mobility due to a physical disability
arrives at the restaurant with their family for dinner.

a. Let the guest move on his own.

b. Greet the guest and offer assistance.
c. Seat them far from the exit.
d. Seat them in a crowded place.
 A family with a young child arrives at the restaurant for
dinner.

a. Let the guest move on his own.

b. Provide glass wares in front of the guests.
c. Entertain children by running inside the restaurant.
d. Greet them and serve the children first.
 ASSIGNMENT

Direction: Have an advance reading on performing banquet or

catering food service.