INTRODUCTION TO Week: 1

COMMUNICATION SKILLS
CONTENTS
•Introduction to Course

•Introduction to Communication Skills

 The Communication Process

 Communication in the Workplace

•Verbal and Non Verbal Communication

 How to overcome the Communication Barriers

 Class Activity

 Quiz-1
INTRODUCTION TO
COMMUNICATION SKILLS
What is Communication?
Why do we need to Communicate?
 Social Need
 Workplace Need

Written vs Oral Communication

The Four English Skills
1. Reading
2. Writing
3. Listening
4. Speaking
THE COMMUNICATION
PROCESS
The Communication Process
THE COMMUNICATION
PROCESS
1. Sender

2. Encoding the Message (making the message readable/ understandable for the receiver).

3. Channel of Communication

4. Decoding the Message (interpretation of the encoded message based on which the
receiver will form a response).

5. Receiver

6. Feedback
COMMUNICATION IN
THE WORKPLACE

• Purpose

• Audience

• Written Communication

• Oral Communication

• Non-Verbal Communication (through

TYPES OF COMMUNICATION
Verbal Communication Non Verbal Communication

More direct
Can be misunderstood
Generate results faster

Spontaneous
Planned

Fast
Shows Emotional responses
Importance of Non Verbal Communication at Workplace
SWOT ANALYSIS
QUIZ-1
It is related to speaking skills.
Topic: Where do I see myself in the next FIVE years.
Mention your future professional and personality related goals.
Each participant will get 2 minutes to speak.
 ASSESSMENT SCHEDULE
Quiz-1 Week 2
Quiz-2 + Assignment Week 4
Quiz-3 Week 6
Quiz-4 Week 8