Zara

Its business ethics

Products/Services: Describe the products or services offered by the business and how they contribute
to ethical practices

Zara is a clothing brand and sells many clothes and accessories here is their portfolio:
Clothing
Beauty: • The brand uses sustainable materials and ones good for the environment, such
1. Tops (T-shirts, shirts, blouses, sweaters) 1. Body lotions as the use of organic cotton, recycled polyester, and other eco-friendly
2. Bottoms (Jeans, trousers, skirts, shorts) 2. Skincare products (Moisturizers, materials. They have started recycling and reutilization programs where you
3. Dresses (Casual, formal, party) serums, cleansers) can sell your used clothes through the websites and there are programs for
4. Outerwear (Jackets, coats, blazers) 3. Makeup (Lipsticks, eyeshadows,
5. Activewear (Yoga pants, workout tops) recycling and reusing garments. Some stores, like Zara, have containers for
foundations)
6. Sleepwear (Pjamas, nightgowns) collecting used clothing to encourage the return of old garments. Inditex has
4. Haircare products (Shampoos,
7. Swimwear (Swimsuits, cover-ups) conditioners, styling products) worked on improving the energy efficiency of its facilities and production
5. Perfumes processes.
Footwear:
8. Sneakers Zara home:
6. Bedding sets • In terms of ethical practices, they work with suppliers who adhere to labour
9. Boots (Ankle boots, knee-high boots)
7. Bathroom textiles laws and ethical standards, as well as conducting audits and inspections to
10. Sandals
8. Tableware and kitchenware monitor compliance with social responsibility criteria.
11. Flats (Ballet flats, loafers) 9. Home decor items like cushions,
12. Heels (Pumps, wedges) throws, and rugs • Fair Labour Practices: Zara has committed to fair labour practices within its
Accessories: supply chain. This involves ensuring safe working conditions, fair wages, and
13. Bags (Handbags, crossbody bags, backpacks) reasonable working hours for factory workers involved in the production of
14. Belts Zara's products. Zara also prohibits forced labour and child labour in its
15. Hats (Caps, fedoras, beanies) supply chain.
16. Scarves
17. Gloves
18. Jewelry (Necklaces, bracelets, earrings, rings)
19. Sunglasses
20. Watches
 Treatment of Customers
• Zara has a very special relation with their customers
which is how the achieved the brand image they have
today. They have been able to offer any assitance that
the customer needs as well as having a good help
serivece. They offer many assitnats in the shop as well as
through the phone and online.
• They comply to their terms in relation to quality and
provide their customers with any information on their
product always being truthful. Any issue with the item
the customer is able to return it for another item or a
refund.
• Zara has increased transparency regarding its supply
chain and production processes. The company provides
information to consumers about where its products are
made and the materials used, allowing customers to
make informed choices about their purchases.
• As well as having a daily newsletter informs products of
any news on the brand such as new product release
keeping their customers informed and up to date with
business.
Fair Pricing:
Zara strives to offer fashionable clothing and accessories
at competitive prices. While their products may be
considered more affordable compared to high-end
luxury brands, they maintain a balance between quality
and affordability.
Zara's pricing strategy is typically transparent, with clear
pricing displayed on items in-store and online.
Customer Privacy:
Zara takes customer privacy seriously and typically has
a privacy policy in place to protect customer data. When
customers provide personal information during the
purchasing process or sign up for newsletters, Zara
typically ensures that this information is securely stored
and used only for relevant purposes, such as order
fulfilment or marketing communications.Zara complies
with relevant data protection regulations, such as the
General Data Protection Regulation (GDPR) in the
European Union.
Treatment of Employees:

Zara has a variety of employees from sales assitant to Digital analyst and as a business they aim to have a satisfied workforce and
motivated employees. They have 5 key techniques to making the workforce an enjoyable place.
1. Employee Welfare:
Zara typically emphasizes the safety and well-being of its employees in the workplace. This includes adherence to health and safety regulations,
providing a safe working environment, and implementing measures to prevent accidents and injuries.
The company often invests in training programs to ensure that employees are equipped with the necessary skills and knowledge to perform their jobs
safely and effectively.
2. Workplace Diversity:
Zara typically values diversity and inclusivity in its workforce. The company may have policies and initiatives in place to promote diversity and
prevent discrimination in hiring, promotion, and other employment practices.
Zara may actively recruit and support employees from diverse backgrounds, including individuals of different races, ethnicities, genders, ages, and
abilities.
3. Fair Wages:
Zara typically strives to provide fair wages to its employees, in accordance with local labor laws and industry standards.
The company may conduct regular reviews of employee compensation to ensure that wages are competitive and aligned with the cost of living in the
regions where it operates.
4. Employee Benefits:
Zara typically offers a range of employee benefits to support the well-being of its workforce. These benefits may include health insurance, retirement
plans, paid time off, and employee discounts on company products.
The specific benefits offered may vary depending on factors such as employment status, location, and job role.
5. Opportunities for Professional Development:
Zara typically provides opportunities for employees to grow and develop their skills and careers. This may include training programs, workshops,
seminars, and tuition assistance for further education.
The company may have policies in place to support internal mobility, allowing employees to explore different roles and advance within the
 Dior
Its business ethics
Products/Services

• Dior is a luxury brand that originated in france. It was founded by the designer Celine Dior. The brand started selling high fashion clothes
like dresses and shoes to match but their portfolio has expanded now a days to things like suitcases.
• Here is their product portfolio:
1. Fashion: Dior is renowned for its haute couture, ready-to-wear, and accessories collections. These include iconic pieces such as the Lady
Dior handbag, Dior Saddle Bag, and Dior Book Tote. The fashion line encompasses women's and men's clothing, shoes, handbags, and
accessories.
2. Fragrances: Dior is celebrated for its range of perfumes and colognes. Iconic fragrances include Miss Dior, J'adore, Sauvage, and Dior
Homme. These scents cater to a wide range of preferences, from floral and fruity to woody and aromatic.
3. Cosmetics: Dior offers a comprehensive range of cosmetics, including foundations, concealers, lipsticks, eyeshadows, mascaras, and
skincare products. Dior's makeup line is known for its high-quality formulations, innovative textures, and luxurious packaging.
4. Skincare: Dior's skincare products are designed to address various skincare concerns, from hydration and anti-aging to brightening and
clarifying. The skincare line includes moisturizers, serums, cleansers, masks, and treatments formulated with advanced ingredients to
promote healthy, radiant skin.
5. Watches and Jewelry: Dior's watches and jewelry collections showcase exquisite craftsmanship and timeless elegance. From
sophisticated timepieces adorned with diamonds to statement jewelry pieces featuring the iconic Dior motifs, such as the "CD" logo and
Cannage stitching, these accessories embody the brand's signature style.
6. Eyewear: Dior offers a range of sunglasses and optical frames that combine fashion-forward design with high-quality materials and
craftsmanship. These eyewear collections feature bold shapes, iconic details, and innovative technologies to provide both style and
functionality.
7. Home and Lifestyle: Dior extends its luxury experience beyond fashion and beauty with home and lifestyle products. This includes
candles, fragrances, and decorative objects designed to evoke the elegance and sophistication of the Dior brand in the home environment.
 Treatment of Employees
Dior has a subsidy in LVMH which is a compnay that manages and controls the ethicalities involved in the business. Its usually other designer brands that are a part
of the business.
The LVMH group has always been strongly committed to exemplary integrity and ethics in the conduct of its business and in its relations with all stakeholders.
Rules of conduct, principles and guidelines governing ethics and environmental and social responsibility have been defined to establish the behavior required of
the Group’s executives and employees, as well as our suppliers and partners.
The Code of Conduct is a cornerstone of our ethics and compliance policy. It constitutes a common ethical framework for the Group and its Maisons, bringing
together the rules that each employee must follow in the performance of their duties:
• acting responsibly and with social awareness;
• providing a fulfilling work environment and valuing talents;
• commitment to protect the environment;
• winning the trust of customers;
• winning the confidence of shareholders;
• acting with and commitment to integrity in the conduct of business.
Dior places importance on employee welfare, both within its corporate offices and throughout its supply chain. The company is committed to ensuring safe and
ethical working conditions for all employees, including those involved in manufacturing and production processes. Dior has implemented measures to address
labour rights issues and promote worker well-being.
Workplace Diversity: Dior promotes workplace diversity and inclusion as part of its corporate culture. The company values diversity and seeks to foster an inclusive
work environment where employees from diverse backgrounds feel empowered to contribute their unique perspectives and talents. Initiatives to promote
diversity may include recruitment strategies, diversity training, and employee resource groups.
Fair Wages: Dior strives to ensure fair wages for its employees, including those in its supply chain. The company works with suppliers to establish fair labor
standards and monitor compliance with wage regulations. By prioritizing fair wages, Dior aims to support the economic stability and livelihoods of its employees
and suppliers.
Engagement with the Local Community:

The brand offers:

Environmentally Friendly Products: Dior has been increasingly incorporating sustainable practices into its product lines. This
includes using organic and sustainable materials in their clothing and accessories. For instance, Dior has launched collections
featuring organic cotton, recycled fabrics, and eco-friendly dyes. By promoting these environmentally friendly products, Dior
reduces its carbon footprint and encourages consumers to make more sustainable choices.
Ethical Sourcing: Dior is committed to ensuring that its supply chain adheres to ethical standards. This involves sourcing
materials responsibly, particularly those that are at risk of being produced through unethical practices such as child labour or
environmental degradation. Dior's commitment to fair labour practices ensures that workers involved in the production process are
treated fairly and provided with safe working conditions.
Animal Welfare: Dior has taken steps to address concerns about animal welfare in the fashion industry. The company has phased
out the use of exotic skins in its products and has reduced its reliance on fur. Additionally, Dior is committed to using cruelty-free
methods in product testing, ensuring that animals are not harmed in the development of cosmetics and skincare lines.
Philanthropy: Dior demonstrates a commitment to philanthropy through initiatives aimed at supporting communities in need. One
notable program is the Dior Stands With Women initiative, which focuses on empowering women through education,
entrepreneurship, and access to opportunities. The program supports women's causes globally, including initiatives to combat
gender-based violence, promote women's health and education, and support women-owned businesses.
Community Outreach Programs: Dior engages in community outreach programs to support local communities and foster
positive relationships. This may include collaborations with local organizations, charities, and community groups to address
specific needs and challenges. For example, Dior may sponsor events, workshops, or initiatives that benefit the local community,
such as art exhibitions, cultural festivals, or educational programs.